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Teleperformance Senior Customer Support Executive Interview Questions and Answers

Updated 16 Oct 2024

Teleperformance Senior Customer Support Executive Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I was interviewed in Mar 2023.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction self
  • Q2. And abtbcompany
Round 2 - HR 

(2 Questions)

  • Q1. About Bangalore
  • Q2. Salry expectations
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2023. There were 3 interview rounds.

Round 1 - Assignment 

SA in english and hindi

Round 2 - Aptitude Test 

Versant test repetition of the sentence

Round 3 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. About my previous process

Senior Customer Support Executive Interview Questions Asked at Other Companies

asked in Accenture
Q1. Tell me a time when you have delivered exception experience to a ... read more
asked in ICCS
Q2. Tell me about something customer service. If customer are very an ... read more
asked in Accenture
Q3. How can you explain something technical to a non tech savy custom ... read more
asked in Accenture
Q4. How to handle difficult customer and scenario?
Q5. How difficult situations can be handled in terms of manpower
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Normal Intro And Then They Will Check How Much Knowledge You Have About The Process They Were Hiring For?
Round 2 - HR 

(1 Question)

  • Q1. If You're Experienced Then They Will Check Your Knowledge About Previous Companies Your Role And Responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - First Improve Your Communication Skills And Your Knowledge About Any Process For Banking, Insurance, Travelling And If You Have Knowledge About GDS Sabre, Amedus & Chat Process Need Good Typing Speed Also.

I applied via Walk-in and was interviewed before Aug 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

First round was in Amcat webapp for Voice, accent and typing test. Don't have to worry it's be in a quite place and it's pretty easy test.

Round 3 - One-on-one 

(4 Questions)

  • Q1. OPs round , where OPs ask questions regarding your future career , why you want to join us, after 5 years like questions?
  • Ans. Just answer them it's a booming industry, I got the skill's and I think I'am suitable for this role, and I see myself been a senior or team leader in the company in further 5 years helping my colleagues and new joiner's.
  • Answered Anonymously
  • Q2. Why do you want to join us?
  • Q3. Where do you see yourself in 5 years?
  • Q4. What are your skills?
Round 4 - HR 

(4 Questions)

  • Q1. This can happen in first round too combined, in this your spoken english can be checked or directly salary discussion because speaking test is already done on amcat. If you are fresher say, as per company ...
  • Q2. Tell me about yourself.
  • Q3. Speak on a topic for 5 minutes.
  • Ans. 

    The importance of effective communication in customer support

    • Effective communication builds trust with customers

    • Active listening is key to understanding customer needs

    • Clear and concise language helps avoid misunderstandings

    • Empathy and patience are crucial in resolving customer issues

    • Feedback from customers can help improve communication strategies

  • Answered by AI
  • Q4. What is your expected salary ?

Teleperformance interview questions for designations

 Senior Customer Support Associate

 (1)

 Chat Support Executive

 (2)

 Customer Support Executive

 (79)

 Senior Customer Service Representative

 (5)

 Senior Technical Support Associate

 (1)

 Technical Customer Support Executive

 (2)

 Email Customer Support Executive

 (1)

 Customer Care Specialist

 (1)

Interview Questionnaire 

3 Questions

  • Q1. Tele About somethings
  • Q2. I have explained about my self
  • Q3. My previous Experience

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

I applied via Recruitment Consultant and was interviewed before Oct 2017. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. PI and Work Experience.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Previous Work experience.

Round: Operations
Experience: Was asked to talk with operations manager.

General Tips: Be honest and work efficiently . To the point.
Skills: Communication, Communication, Communication And Confidence, Body Language, Presentation Skills, Decision Making Skills
Duration: <1 week

I was interviewed in Jul 2017.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • I have 5 years of experience in customer care roles

    • I am skilled in resolving customer issues and providing exceptional service

    • I am empathetic and dedicated to helping customers with their needs

  • Answered by AI

Interview Preparation Tips

Round: HR Interview
Experience: Introducing my self with family and qualification details

Skills: Communication
College Name: sheshadripuram first grade college

I was interviewed before Sep 2016.

Interview Questionnaire 

2 Questions

  • Q1. Are you fine to work in rotational shifts
  • Ans. 

    Yes, I am fine to work in rotational shifts as I understand the nature of the job requires flexibility.

    • I am comfortable with working in rotational shifts as I understand the importance of providing round-the-clock customer support.

    • I am willing to adapt my schedule to meet the needs of the company and customers.

    • I have previous experience working in rotational shifts and have successfully managed my time and workload in

  • Answered by AI
  • Q2. Are you fine with split offs
  • Ans. 

    Yes, I am fine with split offs.

    • I am comfortable with handling multiple tasks at once.

    • I can prioritize and manage my time effectively.

    • I am adaptable and can quickly switch between tasks.

    • I have experience working in a fast-paced environment with split offs.

    • I am willing to learn and improve my skills to handle split offs better.

  • Answered by AI

Interview Questionnaire 

1 Question

  • Q1. Why Minacs ? Salary Expectation ?
  • Ans. 

    Minacs offers a supportive work environment with opportunities for growth and development.

    • Minacs has a reputation for providing excellent customer support services

    • The company values employee satisfaction and offers training programs for career advancement

    • I believe Minacs aligns with my career goals and values

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Aptitude, Reasoning, Navigation Skill test

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Senior Customer Support Executive interview?
Teleperformance interview process usually has 3 rounds. The most common rounds in the Teleperformance interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for Teleperformance Senior Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Communication Skills, international bpo, customer support, Customer Service and voice process.
What are the top questions asked in Teleperformance Senior Customer Support Executive interview?

Some of the top questions asked at the Teleperformance Senior Customer Support Executive interview -

  1. Speak on a topic for 5 minut...read more
  2. This can happen in first round too combined, in this your spoken english can be...read more
  3. Normal Intro And Then They Will Check How Much Knowledge You Have About The Pro...read more

Tell us how to improve this page.

Teleperformance Senior Customer Support Executive Interview Process

based on 4 interviews

Interview experience

4.3
  
Good
View more
Teleperformance Senior Customer Support Executive Salary
based on 347 salaries
₹1.1 L/yr - ₹5.2 L/yr
10% less than the average Senior Customer Support Executive Salary in India
View more details

Teleperformance Senior Customer Support Executive Reviews and Ratings

based on 68 reviews

3.3/5

Rating in categories

3.0

Skill development

3.3

Work-life balance

2.7

Salary

2.8

Job security

3.0

Company culture

2.4

Promotions

2.9

Work satisfaction

Explore 68 Reviews and Ratings
Senior Customer Support Executive

Mumbai,

Mumbai Suburban

0-2 Yrs

₹ 1-2.5 LPA

Senior Customer Support Executive

Mumbai,

Mumbai Suburban

+1

0-1 Yrs

₹ 1-2.25 LPA

Senior Customer Support Executive

Bangalore / Bengaluru

2-7 Yrs

₹ 1-4 LPA

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