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Accenture Senior Customer Support Executive Interview Questions, Process, and Tips

Updated 3 Sep 2022

Accenture Senior Customer Support Executive Interview Experiences

1 interview found

I applied via Walk-in and was interviewed before Sep 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me something about yourself??
  • Q2. Previous work experience??
  • Q3. Strength and weekness
  • Q4. Reason of changing the job
  • Q5. Why do we hire you on this role
Round 3 - One-on-one 

(7 Questions)

  • Q1. General questions as asked in HR round
  • Q2. Ooperational questions.
  • Q3. Tell me a time when you have delivered exception experience to a customer?
  • Ans. 

    I once went above and beyond to help a customer with a technical issue.

    • Customer was having trouble with our software

    • I spent extra time troubleshooting and researching solutions

    • Provided step-by-step instructions and followed up to ensure issue was resolved

    • Customer was extremely grateful and left positive feedback

  • Answered by AI
  • Q4. Tell us a time when you failed to deliver the expected experience?
  • Q5. How to handle difficult customer and scenario?
  • Ans. 

    To handle difficult customers, listen actively, empathize, apologize, offer solutions, and follow up.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer solutions to resolve the issue

    • Follow up to ensure customer satisfaction

  • Answered by AI
  • Q6. How to say no to a customer?
  • Ans. 

    Saying no to a customer requires empathy, clear communication, and offering alternatives.

    • Acknowledge their request and express empathy

    • Explain why you cannot fulfill their request

    • Offer alternatives or suggest other solutions

    • Thank them for their understanding and offer to help in any other way

    • Example: 'I understand how frustrating it is to not receive a refund, but unfortunately our policy does not allow refunds after 30...

  • Answered by AI
  • Q7. How can you explain something technical to a non tech savy customer?
  • Ans. 

    Use simple language, analogies, and visuals to explain technical concepts to non-technical customers.

    • Avoid using technical jargon and acronyms

    • Use analogies to relate technical concepts to everyday experiences

    • Use visuals such as diagrams or videos to help explain complex ideas

    • Encourage questions and provide real-life examples

    • Be patient and avoid overwhelming the customer with too much information

  • Answered by AI
Round 4 - Assignment 

There will be a mock call or mock chat in a imaginary situation to check the comprehension, written and verbal skills and grammer.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm, composed and confident. Answer the questions to the point and don't make a scenario.

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.

Interview Preparation Tips

General Tips: A good company to work for. You will get lots of good things to learn professionally and a huge scope for career development.
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is Excel what is vlookup what is your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and bold

I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Core Java Spring hibernate

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on your basics Be confident and dress properly

I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me u self and role model
  • Q2. Im shalini from warangal, I completed my studies and I am a fresher

Interview Preparation Tips

Interview preparation tips for other job seekers - Interduce my self

I applied via Campus Placement and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare for general questions about yourself, IT industry, digital transformation

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. *Introduce yourself *Purpose of working in the Company *Educational Background *Family Background *Goals and Ambition

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and confident about what you speak.

Interview Questionnaire 

2 Questions

  • Q1. About previous experience.And role of current job
  • Q2. Telephonic HR interview about salary

Interview Preparation Tips

Round: Resume Shortlist
Experience: Relevant Experience

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Joins, union
  • Q2. Delete truncate

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer to the point
Confidence
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Accenture Interview FAQs

How many rounds are there in Accenture Senior Customer Support Executive interview?
Accenture interview process usually has 4 rounds. The most common rounds in the Accenture interview process are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in Accenture Senior Customer Support Executive interview?

Some of the top questions asked at the Accenture Senior Customer Support Executive interview -

  1. Tell me a time when you have delivered exception experience to a custom...read more
  2. How can you explain something technical to a non tech savy custom...read more
  3. How to handle difficult customer and scenar...read more

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Accenture Senior Customer Support Executive Salary
based on 33 salaries
₹2.8 L/yr - ₹8 L/yr
48% more than the average Senior Customer Support Executive Salary in India
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based on 5 reviews

4.4/5

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4.1

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4.4

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3.8

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3.9

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3.8

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3.4

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4.4

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