Accenture
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I applied via Walk-in and was interviewed before Sep 2021. There were 4 interview rounds.
I once went above and beyond to help a customer with a technical issue.
Customer was having trouble with our software
I spent extra time troubleshooting and researching solutions
Provided step-by-step instructions and followed up to ensure issue was resolved
Customer was extremely grateful and left positive feedback
To handle difficult customers, listen actively, empathize, apologize, offer solutions, and follow up.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer solutions to resolve the issue
Follow up to ensure customer satisfaction
Saying no to a customer requires empathy, clear communication, and offering alternatives.
Acknowledge their request and express empathy
Explain why you cannot fulfill their request
Offer alternatives or suggest other solutions
Thank them for their understanding and offer to help in any other way
Example: 'I understand how frustrating it is to not receive a refund, but unfortunately our policy does not allow refunds after 30...
Use simple language, analogies, and visuals to explain technical concepts to non-technical customers.
Avoid using technical jargon and acronyms
Use analogies to relate technical concepts to everyday experiences
Use visuals such as diagrams or videos to help explain complex ideas
Encourage questions and provide real-life examples
Be patient and avoid overwhelming the customer with too much information
There will be a mock call or mock chat in a imaginary situation to check the comprehension, written and verbal skills and grammer.
I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.
I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.
I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.
Experienced in B2B sales and account management
Proven track record of meeting and exceeding sales targets
Strong communication and negotiation skills
Ability to build and maintain strong client relationships
Proficient in CRM software and sales analytics
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, live chat, or in-pe...
To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.
Research and understand the target market
Identify the customer's pain points and needs
Highlight the unique features and benefits of our product
Provide excellent customer service and follow-up
Offer promotions or discounts to incentivize purchase
Use persuasive language and storytelling to create an emoti...
I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.
I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.
I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.
I applied via Campus Placement and was interviewed before Oct 2020. There were 3 interview rounds.
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.
I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.
Some of the top questions asked at the Accenture Senior Customer Support Executive interview -
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