Accenture Senior Customer Support Executive Interview Questions, Process, and Tips

Q1. Tell me something about yourself??
Add your answer
Q2. Previous work experience??
Add your answer
Q3. Strength and weekness
Add your answer
Q4. Reason of changing the job
Add your answer
Q5. Why do we hire you on this role
Add your answer

Q1. General questions as asked in HR round
Add your answer
Q2. Ooperational questions.
Add your answer
Q3. Tell me a time when you have delivered exception experience to a customer?
Ans. 
I once went above and beyond to help a customer with a technical issue.
• Customer was having trouble with our software

• I spent extra time troubleshooting and researching solutions

• Provided step-by-step instructions and followed up to ensure issue was resolved

• Customer was extremely grateful and left positive feedback
Answered by AI
Add your answer
Q4. Tell us a time when you failed to deliver the expected experience?
Add your answer
Q5. How to handle difficult customer and scenario?
Ans. 
To handle difficult customers, listen actively, empathize, apologize, offer solutions, and follow up.
• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Follow up to ensure customer satisfaction
Answered by AI
Add your answer
Q6. How to say no to a customer?
Ans. 
Saying no to a customer requires empathy, clear communication, and offering alternatives.
• Acknowledge their request and express empathy

• Explain why you cannot fulfill their request

• Offer alternatives or suggest other solutions

• Thank them for their understanding and offer to help in any other way

• Example: 'I understand how frustrating it is to not receive a refund, but unfortunately our policy does not allow refunds after 30...read more
Answered by AI
Add your answer
Q7. How can you explain something technical to a non tech savy customer?
Ans. 
Use simple language, analogies, and visuals to explain technical concepts to non-technical customers.
• Avoid using technical jargon and acronyms

• Use analogies to relate technical concepts to everyday experiences

• Use visuals such as diagrams or videos to help explain complex ideas

• Encourage questions and provide real-life examples

• Be patient and avoid overwhelming the customer with too much information
Answered by AI
Add your answer

There will be a mock call or mock chat in a imaginary situation to check the comprehension, written and verbal skills and grammer.