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Senior Customer Support Executive
0-1 years
₹ 1 - 2.25L/yr
Goregaon
20 vacancies
Senior Customer Support Executive
Teleperformance
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsibilities
- We are Hiring for International Voice Process only for location Malad West Mumbai Region only
- Manage international voice processes
- Lead customer service team
- Investigate fraud incidents
- Oversee blended processes
- Handle incoming calls from UK & US clients
- Lead customer service team in handling international calls Manage fraud investigations with US/UK processes
- Oversee blended process for incoming requests
- Lead international voice processes for US & UK Client handle customer queries via phone, email & Chat investigate fraud cases with cross-functional teams Manage blended CSR operations for inbound calls
- Lead customer service team, ensuring exceptional handling of international calls.
- Oversee fraud investigations, blended processes & US/UK voice processing
- Interested candidates request to share there resume on mail sohail.sayyed@teleperformancedibs.com& whatsapp 8291520349
Employment Type: Full Time, Permanent
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Rating based on 64 Senior Customer Support Executive
reviews
Anonymous · Non Voice
in Gurgaon / Gurugram
Some people you meet their, may become part of your life, nothing is likable for for the process management.
Terrible Management No transperency between agents and managers Management are full of liers Policies changes as per manager's/management's convience Even someone can get out of POSH or by threating any other employee.
Read 64 reviewsSenior Customer Support Executive salary at Teleperformance
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