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376 Teleperformance Jobs

Senior Customer Support Executive

0-1 years

₹ 1 - 2.25L/yr

Mumbai, Mumbai Suburban, Mumbai

20 vacancies

Senior Customer Support Executive

Teleperformance

posted 23hr ago

Job Description

  • Responsibilities
  • We are Hiring for International voice Process only for location Malad West Mumbai Region only
  • Manage international voice processes
  • Lead customer service team
  • Investigate fraud incidents
  • Oversee blended processes
  • Lead customer service team in handling international calls Manage fraud investigations with US/UK processes
  • Lead international voice processes for US & UK Client handle customer queries via phone, email & Chat investigate fraud cases with cross-functional teams Manage blended CSR operations for inbound calls
  • Lead customer service team, ensuring exceptional handling of international calls.
  • Interested candidates request to share there resume on mail sohail.sayyed@teleperformancedibs.com& whatsapp 8291520349 / 7977019954

Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Senior Customer Support Executive roles with real interview advice

Top Teleperformance Senior Customer Support Executive Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
Q3. Q.9 what do you know about BPO or teleperformance?
View all 537 questions

What people at Teleperformance are saying

3.3
 Rating based on 68 Senior Customer Support Executive reviews

Likes

Some people you meet their, may become part of your life, nothing is likable for for the process management.

Dislikes

Terrible Management No transperency between agents and managers Management are full of liers Policies changes as per manager's/management's convience Even someone can get out of POSH or by threating any other employee.

  • Salary - Poor
  • +5 more
Read 68 Senior Customer Support Executive reviews

Senior Customer Support Executive salary at Teleperformance

reported by 347 employees
₹1.1 L/yr - ₹5.2 L/yr
10% less than the average Senior Customer Support Executive Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.8k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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