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18 KG Invicta Services Jobs

Tech Support Engineer

1-3 years

Coimbatore

5 vacancies

Tech Support Engineer

KG Invicta Services

posted 11d ago

Job Role Insights

Fixed timing

Key skills for the job

Job Description

We KGiS hiring Tech Support Engineers!

  • Job Location: Coimbatore
  • Experience: 6 months to 2 years
  • Shift: US Shift
  • No. of openings: 5


Key Responsibilities

Customer Support: Provide professional and efficient assistance to customers via phone, email, and chat

Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network connectivity

Guidance: Educate customers on product features, best practices, and preventive maintenance

Documentation: Accurately log customer interactions, issues, and resolutions in the ticketing system

Escalation Management: Collaborate with senior technicians and escalate unresolved issues promptly

Feedback: Gather customer feedback to help improve products and services

Skills and Qualifications

Education: High school diploma or equivalent; a degree in IT, Computer Science, or a related field is a plus

Communication Skills: Exceptional verbal and written communication skills in English

Technical Aptitude: Basic understanding of computer systems, mobile devices, and networks

Problem-Solving: Strong analytical and troubleshooting skills

Customer Service: A friendly and patient attitude, with a commitment to delivering top-notch service

Adaptability: Ability to learn and adapt quickly to new technologies and processes



Interested can your resume to

srimathi.b@kgis.co

divya.s@kgis.co

durgadevi.u@kgis.co




Employment Type: Full Time, Permanent

Read full job description

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What people at KG Invicta Services are saying

What KG Invicta Services employees are saying about work life

based on 66 employees
62%
56%
59%
54%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

KG Invicta Services Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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