Tech Support Engineer

We KGiS hiring Tech Support Engineers!

• Job Location: Coimbatore
• Experience: 6 months to 2 years
• Shift: US Shift
• No. of openings: 5

Key Responsibilities

➢ Customer Support: Provide professional and efficient assistance to customers via phone, email, and chat

➢ Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network connectivity

➢ Guidance: Educate customers on product features, best practices, and preventive maintenance

➢ Documentation: Accurately log customer interactions, issues, and resolutions in the ticketing system

➢ Escalation Management: Collaborate with senior technicians and escalate unresolved issues promptly

➢ Feedback: Gather customer feedback to help improve products and services

Skills and Qualifications

➢ Education: High school diploma or equivalent; a degree in IT, Computer Science, or a related field is a plus

➢ Communication Skills: Exceptional verbal and written communication skills in English

➢ Technical Aptitude: Basic understanding of computer systems, mobile devices, and networks

➢ Problem-Solving: Strong analytical and troubleshooting skills

➢ Customer Service: A friendly and patient attitude, with a commitment to delivering top-notch service

➢ Adaptability: Ability to learn and adapt quickly to new technologies and processes

Interested can your resume to

srimathi.b@kgis.co

divya.s@kgis.co

durgadevi.u@kgis.co