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Senior Application Support Specialist
DHL Supply Chain
posted 7hr ago
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Job Description
At IT Services, we are passionate about L1/L2 application support. Our EXP PUD Clearance team is continuously expanding. No matter your level of Application Support proficiency, you can always grow within our diverse environment.
As a Senior Solution Support Specialist, you will provide second/third level day-to-day operation support, and help investigate and resolve incidents, which were not resolved in lower support levels.
- Proven experience in IT support, preferably in a senior or specialist role.
- Strong knowledge of telecommunication and security systems.
- Familiarity with security technologies, including Firewalls, Load Balancers, VPNs, Proxies, Azure, and Google Cloud.
- Excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.
- Strong communication skills to effectively liaise with vendors and internal stakeholders.
As a Senior Solution Support Specialist, you will play a crucial role in providing second and third-level operational support on a day-to-day basis. Your primary responsibilities will include investigating and resolving incidents that have not been addressed by lower support levels.
- Analyze and resolve complex technical issues, collaborating with other IT support teams and specialists when necessary to troubleshoot and find effective solutions.
- Engage with vendors to address firmware bugs, vulnerabilities, and other technology-related issues, ensuring timely resolutions and updates.
- Serve as the go-to expert for any issues related to telecommunication and security systems within the DHL Group environment. Your expertise will be essential in managing, proposing, and implementing necessary changes to production security devices across all IT Services Data Centers and premises, ensuring global availability of key DHL Group services.
- Technology Support: Provide support for a range of security technologies, including Firewalls, Load Balancers, VPNs, Proxies, Azure, and Google Cloud, ensuring their optimal performance and security.
- Hybrid work arrangements to balance in-office collaboration and home flexibility.
- Annual Leave: 42 days off apart from Public / National Holidays.
- Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary
- Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
- In House training programs: professional and technical training certifications.
Employment Type: Full Time, Permanent
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