iEnergizer Interview Questions, Process, and Tips

Q1. No questions from HR. Hr only speaks regarding sallary.
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Typing & versent. Typing speed 25 accuracy 85

Q1. Self introduction and experience talk. Mock call.
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Certified in ITIL and experienced in using help desk software

• Proven track...read more
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Q2. Why are you interested to join Accenture
Ans. 
I am interested in joining Accenture because of its reputation for providing innovative solutions and opportunities for professional growth.
• Accenture is known for its cutting-edge technology solutions

• Opportunities for professional growth and development

• Global presence and diverse client base

• Strong emphasis on employee training and skill development
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Q1. What's your experience
Ans. 
I have 3 years of experience in technical support roles, providing assistance with software and hardware issues.
• 3 years of experience in technical support roles

• Assisted with software and hardware issues

• Provided troubleshooting and problem-solving solutions
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Q2. Why are you join i-energizer
Ans. 
I am joining i-energizer because of its reputation for providing excellent technical support services and opportunities for career growth.
• Reputation for providing excellent technical support services

• Opportunities for career growth

• Positive reviews from current employees

• Exciting projects and challenges
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Basic knowledge of IQ

Q1. Memorable day and roles and responsibilities
Ans. 
One memorable day was when I successfully resolved a complex customer issue, showcasing my problem-solving skills and dedication to customer satisfaction.
• Received a challenging customer complaint regarding a billing error

• Investigated the issue thoroughly and identified the root cause

• Communicated effectively with the customer, providing regular updates and reassurance

• Collaborated with the billing department to rectify t...read more
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Q2. Tell me something about your self
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing exceptional support to clients.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries and resolving issues efficiently

• Strong communication and problem-solving skills

• Ability to work well under pressure and in a fast-paced environment
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Q1. Introduce yourself.
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others and resolving issues.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve conflicts

• Proficient in using CRM systems and other customer service tools
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Q2. What is your dream destination and why?
Ans. 
My dream destination is the Maldives because of its pristine beaches, crystal clear waters, and luxurious overwater bungalows.
• Pristine beaches with white sand

• Crystal clear waters for snorkeling and diving

• Luxurious overwater bungalows for a unique stay

• Opportunities for relaxation and water activities
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Q1. Tell me your memorable day.
Ans. 
My memorable day was when I received a promotion at work after months of hard work and dedication.
• Received a promotion at work

• Months of hard work and dedication paid off

• Celebrated with colleagues and family
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Q2. Difference between credit card and debit card.
Ans. 
Credit card allows users to borrow money from the card issuer up to a certain limit, while debit card deducts funds directly from the user's bank account.
• Credit card allows users to borrow money up to a certain limit, while debit card uses funds directly from user's bank account

• Credit card charges interest on borrowed money, while debit card does not

• Credit card offers rewards and benefits, while debit card does not

• Cred...read more
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For me it was tough but one HR sir helped me to clear this round.

Q1. Tell me something about yourself
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Q1. Introduction introduction
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