Customer Service and Operations Executive Interview Questions and Answers

BPO stands for Business Process Outsourcing. Handling angry customers involves active listening, empathy, problem-solving, and offering solutions.

• BPO refers to outsourcing business processes to a third-party service provider.

• To handle angry customers, listen actively to their concerns without interrupting.

• Show empathy towards the customer's situation and apologize for any inconvenience caused.

• Offer solutions to resolve the issue, such as refunds, replacements, or discounts.

• Re...read more

I would remain calm, listen actively, empathize, set boundaries, involve a supervisor if necessary, and prioritize safety.

• Remain calm and composed to de-escalate the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Set clear boundaries for acceptable behavior

• Involve a supervisor if the situation becomes uncontrollable

• Prioritize safety of yourself and others

I would listen to their concerns, empathize with them, apologize for the inconvenience, offer a solution, and follow up to ensure satisfaction.

• Listen actively to understand the customer's issue

• Empathize with the customer's frustration and show understanding

• Apologize for the inconvenience caused

• Offer a solution or alternatives to resolve the issue

• Follow up with the customer to ensure their satisfaction

Natwest expects high levels of customer service and operational efficiency from their Customer Service and Operations Executive.

• Natwest expects the Customer Service and Operations Executive to provide excellent customer service to clients

• They should ensure smooth operations and efficiency in daily tasks

• The executive should be able to handle customer inquiries and complaints effectively

• Natwest expects the executive to have strong communication and problem-solving skills

• They sh...read more