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iEnergizer Customer Service and Operations Executive Interview Questions and Answers

Updated 27 Feb 2025

iEnergizer Customer Service and Operations Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Can you provide a self-introduction?
  • Q2. Can you tell me about yourself?

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. What is bpo. How do you handle angry customer
  • Ans. 

    BPO stands for Business Process Outsourcing. Handling angry customers involves active listening, empathy, problem-solving, and offering solutions.

    • BPO refers to outsourcing business processes to a third-party service provider.

    • To handle angry customers, listen actively to their concerns without interrupting.

    • Show empathy towards the customer's situation and apologize for any inconvenience caused.

    • Offer solutions to resolve...

  • Answered by AI
Round 2 - Aptitude Test 

Verbal test to check communication skills.

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient approach towards customers

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Why the gap. Is huge?
  • Ans. 

    The gap is huge due to various factors such as market demand, economic conditions, company restructuring, personal reasons, etc.

    • Market demand for the specific skill set may be low

    • Economic conditions may have led to downsizing or hiring freezes

    • Company restructuring or mergers could have affected hiring

    • Personal reasons such as health issues or family commitments

  • Answered by AI
  • Q3. Where does your husband work
  • Ans. 

    My husband works as a software engineer at a tech company in the city.

    • My husband is a software engineer

    • He works at a tech company

    • His workplace is located in the city

  • Answered by AI
  • Q4. When would you join?
  • Ans. 

    I am available to join immediately.

    • I can start as soon as possible.

    • I am ready to join within a week's notice.

    • I am flexible with the joining date and can accommodate as per the company's requirement.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are married, your likelihood of being hired may be lower. Conceal any employment gaps if possible.
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. They will likely ask for your self-introduction and your professional experience.
  • Q2. What does the assessment round entail, specifically regarding the three sections that evaluate grammar and email writing, including writing emails to both a supervisor and a customer based on provided scen...

Interview Preparation Tips

Interview preparation tips for other job seekers - You may want to consider trying this company.
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via Indeed and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good company but as a fresher they will not pay u salary for 45 days as training period and if u fail to complete the test at end of day 45 then that's it ur out no salary just worst policy
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Indeed and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Basic Introduction
  • Q2. About Experience
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response
Round 1 - Aptitude Test 

60 minutes 60 QUestions

Round 2 - One-on-one 

(1 Question)

  • Q1. Share Roles and resposibilites in last organization ? Would u prefer to work on weekend ? Parameters for perfomance measuring

Interview Preparation Tips

Interview preparation tips for other job seekers - Know the meaning of NPS and formula to calculate
AHT formula
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Coding Test 

Typing test which was very easy

Round 2 - Aptitude Test 

General English reading test which was good

Round 3 - Group Discussion 

Conversation test which was a bit hard

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Can you tell me about yourself?
  • Q2. Can you describe yourself in a professional manner?
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your hobbies
  • Q2. Reading

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go with confidence 👍
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all improve your English and communicate with people it help to crack your interview

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Customer Service and Operations Executive interview?
iEnergizer interview process usually has 1 rounds. The most common rounds in the iEnergizer interview process are HR.

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iEnergizer Customer Service and Operations Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
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iEnergizer Customer Service and Operations Executive Salary
based on 4 salaries
₹2.1 L/yr - ₹4 L/yr
At par with the average Customer Service and Operations Executive Salary in India
View more details

iEnergizer Customer Service and Operations Executive Reviews and Ratings

based on 4 reviews

3.4/5

Rating in categories

3.4

Skill development

3.7

Work-life balance

3.7

Salary

3.7

Job security

3.4

Company culture

3.7

Promotions

3.4

Work satisfaction

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