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Conneqt Business Solutions Customer Service and Operations Executive Interview Questions and Answers

Updated 12 Apr 2024

Conneqt Business Solutions Customer Service and Operations Executive Interview Experiences

1 interview found

Customer Service and Operations Executive Interview Questions & Answers

user image Anonymous

posted on 12 Apr 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. What is bpo. How do you handle angry customer
  • Ans. 

    BPO stands for Business Process Outsourcing. Handling angry customers involves active listening, empathy, problem-solving, and offering solutions.

    • BPO refers to outsourcing business processes to a third-party service provider.

    • To handle angry customers, listen actively to their concerns without interrupting.

    • Show empathy towards the customer's situation and apologize for any inconvenience caused.

    • Offer solutions to resolve...

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

Verbal test to check communication skills.

Top trending discussions

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Interview Tips & Stories
4d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 7 Sep 2017

Interview Preparation Tips

Round: Resume Shortlist
Experience: I got a call from Teleperformance HR and was asked if interested to work in BPO. I agreed and they took my short introduction. After that, I was informed that next level interview will be conducted within 1 to 2 working days.
Tips: What ever you say, say with 100% confidence.

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 8 Dec 2017

Interview Questionnaire 

1 Question

  • Q1. Basic questions like Name, Address, Birth date, qualification and work experience
    • Add your answer

Interview Preparation Tips

Round: V&A
Experience: Yes, i was fail in this round as i was not able to speak on call. i was understanding the question but was unable to answer.

Round: Manager round
Experience: Asked about me and then made some common questions that are often asks in interviews.


Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 22 Jun 2017

Interview Questionnaire 

1 Question

  • Q1. About yourself
    • View 5 more answers

Interview Preparation Tips

Round: HR Interview
Experience: Self introduction and about previous experience.
Tips: Should be confidence

Customer Support Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 16 Mar 2018

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
    • Add your answer
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
    • Add your answer
  • Q3. Salary discussion
    • Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 18 Sep 2022

I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - HR 
Round 2 - Group Discussion 

Tell me about your day.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is an easy interview, you just need to have some good communication skills.

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 15 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
    • Add your answer
  • Q2. What's your strength and weakness
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

Customer Support Executive Interview Questions & Answers

Teleperformance user image

posted on 3 Feb 2022

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer
Round 2 - Assignment 

Na

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple , communication should be fluent and be confident 😎

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 17 May 2022

I applied via Walk-in and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction, educational qualifications, hobbies, work experience if any, what do you mean by BPO.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They just see your confidence and Grasping power to resolve customer query. Good English required in international process.

Customer Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 29 May 2022

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why you are looking for this job ,why you choose this place and designation ,what are you weaknesses
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence , speak in a pleasant and good manner ,dress well and show your personality ,be answerable to each and every question ,if unable then can deny in a polite manner thats all
More about working at Conneqt Business Solutions

Conneqt Business Solutions Interview FAQs

How many rounds are there in Conneqt Business Solutions Customer Service and Operations Executive interview?
Conneqt Business Solutions interview process usually has 2 rounds. The most common rounds in the Conneqt Business Solutions interview process are HR and Aptitude Test.

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Conneqt Business Solutions Customer Service and Operations Executive Interview Process

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Conneqt Business Solutions Customer Service and Operations Executive Salary
based on 4 salaries
₹2.7 L/yr - ₹3 L/yr
26% less than the average Customer Service and Operations Executive Salary in India
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