iEnergizer Technical Support Executive Interview Questions and Answers

Q1. What was your most memorable day?
Ans. 
My most memorable day was when I helped a customer resolve a critical issue, turning their frustration into gratitude.
• Received a call from a distressed customer facing a major software issue.

• Actively listened to their concerns and empathized with their situation.

• Quickly diagnosed the problem and provided a step-by-step solution.

• Followed up after the resolution to ensure everything was working smoothly.

• The customer expr...read more
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Q2. What motivates you to seek a position in the BPO industry?
Ans. 
I am motivated by the opportunity to help others, develop my skills, and thrive in a dynamic work environment in the BPO industry.
• Passion for customer service: I enjoy assisting customers and resolving their issues, which brings me satisfaction.

• Career growth: The BPO industry offers numerous opportunities for advancement, allowing me to build a successful career.

• Dynamic environment: I thrive in fast-paced settings wher...read more
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Certified in ITIL and experienced in using help desk software

• Proven track...read more
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Q2. Why are you interested to join Accenture
Ans. 
I am interested in joining Accenture because of its reputation for providing innovative solutions and opportunities for professional growth.
• Accenture is known for its cutting-edge technology solutions

• Opportunities for professional growth and development

• Global presence and diverse client base

• Strong emphasis on employee training and skill development
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Q1. What's your experience
Ans. 
I have 3 years of experience in technical support roles, providing assistance with software and hardware issues.
• 3 years of experience in technical support roles

• Assisted with software and hardware issues

• Provided troubleshooting and problem-solving solutions
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Q2. Why are you join i-energizer
Ans. 
I am joining i-energizer because of its reputation for providing excellent technical support services and opportunities for career growth.
• Reputation for providing excellent technical support services

• Opportunities for career growth

• Positive reviews from current employees

• Exciting projects and challenges
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Q1. Tell me about yourself
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General verbal ability test

Q1. What are your salary expectations?
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Q2. Why should we hire you?
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Q3. Where do you see yourself in 5 years?
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Q4. Tell me about yourself.
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