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Fusion CX Customer Care Executive Interview Questions, Process, and Tips for Experienced
Top Fusion CX Customer Care Executive Interview Questions and Answers for Experienced
- Q1. 2- What is BPO and it's complete name?
- Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and week of?
- Q3. Are you comfortable to solve customer queries over email or phone?
Fusion CX Customer Care Executive Interview Experiences for Experienced
5 interviews found
I applied via Job Portal and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about matrimony
- Q2. What is customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It includes maintaining a positive and helpful attitude towards customers.
Examples of customer service include answering phone calls, responding to emails, and assisting customers in person.
Good customer service can le...
Selected
I applied via Referral and was interviewed in Jan 2023. There were 3 interview rounds.
(1 Question)
- Q1. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and week of?
- Ans.
Yes, I have a laptop with a broadband connection. I am familiar with systems and comfortable with rotational shifts.
I have a laptop with a broadband connection
I am familiar with systems
I am comfortable with rotational shifts
(3 Questions)
- Q1. Why we will hire you?
- Q2. Language fluency test, are you familiar with system? Typing test .
- Q3. Are you comfortable to solve customer queries over email or phone?
- Ans.
Yes, I am comfortable solving customer queries over email or phone.
I have experience in handling customer queries through both email and phone.
I am proficient in written communication for email queries.
I am confident in my ability to effectively communicate over the phone to resolve customer issues.
I understand the importance of providing timely and accurate responses to customers.
I am adaptable and can switch between ...
Interview Preparation Tips
- MS Office
- Internet
- Decision making
Aadil Reza
Interview Questionnaire
7 Questions
- Q1. 1- Tell me something about yourself?
- Q2. 2- What is BPO and it's complete name?
- Ans.
BPO stands for Business Process Outsourcing.
BPO is the practice of contracting specific business processes to a third-party service provider.
It involves outsourcing non-core activities to focus on core competencies.
BPO services can include customer support, technical support, data entry, and more.
Companies often outsource BPO services to reduce costs and improve efficiency.
Examples of BPO companies include Accenture, G
- Q3. 3- Why do you want to work in BPO ?
- Q4. What quality do you have so that I should select you?
- Q5. What is E-commerce ?
- Ans.
E-commerce refers to the buying and selling of goods and services over the internet.
E-commerce involves online transactions between businesses, consumers, or both.
It eliminates the need for physical stores and allows customers to shop from anywhere at any time.
Popular e-commerce platforms include Amazon, eBay, and Alibaba.
It offers a wide range of products and services, including clothing, electronics, travel bookings,...
- Q6. What are B2B, B2C and C2C as well?
- Ans.
B2B, B2C, and C2C are business models that describe different types of transactions between businesses and consumers.
B2B (Business-to-Business) refers to transactions between two businesses, where one business sells products or services to another business.
B2C (Business-to-Consumer) refers to transactions between a business and individual consumers, where the business sells products or services directly to the end-user...
- Q7. What will you do first after getting this job?
Interview Preparation Tips
I applied via Apna Jobs and was interviewed before Oct 2021. There were 3 interview rounds.
(1 Question)
- Q1. Tell me something about your self. Tell me something about your family,your previous job😊why u leave ur previous job, what's your previous CTC,and also qualification
(1 Question)
- Q1. Basically job regarding information and salary expectation
Interview Preparation Tips
Matter is that what's your capabilities to confidence.and it's not matter answer is wrong or ri8 .
But confidencially.
Gd luck 🤞 everyone 🙂
Fusion CX interview questions for designations
I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Q2. What are your goals and how you are trying to reach them?
Interview Preparation Tips
Don't afraid to give answer whether it's wrong
Get interview-ready with Top Fusion CX Interview Questions
Top trending discussions
Interview questions from similar companies
Selected
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
Online assessment that you have to do before the actual interview
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Why did you leave your past job
- Ans.
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a new challenge
Seeking growth opportunities
Company restructuring led to role changes
(3 Questions)
- Q1. How can you handeling the customer
- Ans.
Handling customers involves active listening, empathy, problem-solving, and effective communication.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively to ensure the customer's needs are met
Follow up to ensure customer satisfaction
- Q2. Where do u see after 5years?
- Q3. To grow more in my past life & want tp be a good positions
I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.
(5 Questions)
- Q1. What's your strength and weakness
- Q2. About the company structure
- Q3. About the company
- Q4. Turnover for last one year
- Q5. Some interesting questions
Interview Preparation Tips
- About the company and turnover
Assistant Manager Interview Questions & Answers
Thermo Fisher Scientific
Anonymous
posted on 17 Apr 2021
I applied via Company Website and was interviewed in Oct 2020. There were 5 interview rounds.
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.
Maths questions and english test
(1 Question)
- Q1. One on one round with manager on tableau, sql and projects in your resume.
(1 Question)
- Q1. Basic questions and salary discussion
Interview Preparation Tips
Fusion CX Interview FAQs
Some of the top questions asked at the Fusion CX Customer Care Executive interview for experienced candidates -
The duration of Fusion CX Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Fusion CX Customer Care Executive Interview Process for Experienced
based on 3 interviews
1 Interview rounds
- Resume Shortlist Round
Interview Questions from Similar Companies
Fusion CX Customer Care Executive Reviews and Ratings
based on 146 reviews
Rating in categories
|
Customer Care Executive
377
salaries
|  ₹0.6 L/yr - ₹3.2 L/yr |
|
Customer Service Associate
192
salaries
| ₹0.9 L/yr - ₹2.2 L/yr |
|
Team Lead
190
salaries
| ₹1.1 L/yr - ₹4.6 L/yr |
|
Customer Service Executive
185
salaries
| ₹1 L/yr - ₹2.9 L/yr |
|
Quality Analyst
170
salaries
| ₹1 L/yr - ₹4.5 L/yr |
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