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Firstsource Solutions

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3.6

based on 4.6k Reviews

Video summary

Filter reviews by

Firstsource Solutions Mumbai Reviews

Updated 18 Mar, 2025

Overall Rating

3.4/5

based on 536 reviews

Rating distribution

196 (36.6%)

145 (27.1%)

80 (14.9%)

34 (6.3%)

81 (15.1%)

Category Ratings

3.6

Job security

3.4

Company culture

3.4

Work-life balance

3.4

Skill development

3.3

Work satisfaction

3.0

Salary

3.0

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

84% employees reported

Monday to Friday

51% employees reported

Flexible timing

68% employees reported

No travel

67% employees reported

View more detailed insights

Gender based rating

3.4

Rated by Women

124 reviews

3.4

Rated by Men

367 reviews

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Top trending discussions

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Interview Tips & Stories

1w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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Jobs at Firstsource Solutions

View all

Fresher !! International Customer Support Associate !! Firstsource !!

Chennai

0-1 Yrs

₹ 1-2.5 LPA

Mega Walk-in Drive For Freshers at Firstsource Chennai !!!!

Chennai

Not Disclosed

Associate Director Project Management

Mumbai

10-15 Yrs

Not Disclosed

Team Leader,US Mortgage Collection

Bangalore / Bengaluru

6-9 Yrs

₹ 5-8 LPA

Associate Director, Training & Quality- BPO

Bangalore Rural

13-21 Yrs

Not Disclosed

Gig Workforce/Freelancers- Grads/PG/PHD's

Hyderabad / Secunderabad, Bangalore / Bengaluru +1

0-2 Yrs

Not Disclosed

Voice Process Executive

Mumbai

1-5 Yrs

₹ 2.5-4 LPA

International voice associate

Gurgaon / Gurugram

0-3 Yrs

₹ 2.5-4.5 LPA

Spanish Quality Analyst

Bangalore / Bengaluru

1-3 Yrs

₹ 1.25-3.5 LPA

Customer Support Executive

Mumbai

1-5 Yrs

₹ 2-4 LPA

People also ask about Firstsource Solutions's Mumbai office

Is Firstsource Solutions's Mumbai office a good place to work for?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 536 employee reviews, it's clear that most employees have an average experience working at Firstsource Solutions's Mumbai office. Job security holds the highest rating at 3.6, while salary is rated the lowest amongst all factors at 3.0. Read reviews about job security and salary on AmbitionBox.

Does Firstsource Solutions's Mumbai office pay their employees well?

According to AmbitionBox reviews, Firstsource Solutions's Mumbai office employees rate their salary and benefits at 3.0 out of 5, based on 536 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Firstsource Solutions's Mumbai office salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions's Mumbai office, click here .

How is the work culture at Firstsource Solutions's Mumbai office?

Work culture at Firstsource Solutions's Mumbai office is rated 3.4 out of 5 by 536 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Firstsource Solutions's Mumbai office, click here .

How is the job security at Firstsource Solutions's Mumbai office?

Based on 536 reviews on AmbitionBox, Firstsource Solutions's Mumbai office employees rate job security at 3.6 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions's Mumbai office. To read reviews about job security at Firstsource Solutions's Mumbai office, click here .

Is work from home available at Firstsource Solutions's Mumbai office?

According to 78 AmbitionBox reviews, Firstsource Solutions's Mumbai office does not currently offer any work-from-home options. All employees work from the office, reflecting a fully on-site work arrangement. To read reviews specifically about work-life balance, click here.

How do I get a job at Firstsource Solutions's Mumbai office?

To get a job at Firstsource Solutions's Mumbai office, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Firstsource Solutions interview questions and practice your responses to prepare thoroughly.

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Firstsource Solutions Reviews by Locations

Firstsource Solutions Mumbai Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 536 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ...Read more

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Firstsource Solutions Mumbai Reviews

Firstsource Solutions Salaries in Mumbai

Customer Service Associate 233 salaries	₹1 L/yr - ₹4.5 L/yr
Senior Customer Service Associate 199 salaries	₹1.4 L/yr - ₹5.5 L/yr
Customer Service Executive 157 salaries	₹1.5 L/yr - ₹6 L/yr
Senior Customer Service Executive 116 salaries	₹1.9 L/yr - ₹5.1 L/yr
Senior Associate 82 salaries	₹1 L/yr - ₹7 L/yr