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Firstsource Solutions Senior Customer Service Executive salaries in Mumbai (Updated 2025)

Annual salary range
1 - 8 years exp.
₹1.9 Lakh - ₹5.1 Lakhs
Salary of majority employees
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10% less than the average Senior Customer Service Executive Salary in BPO Companies for 1 - 8 years of experience

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Salaries in different departments

Customer Success, Service & Operations
Senior Customer Service Executive Salary
1 - 8 years exp. (52 salaries)
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₹2 L/yr - ₹5 L/yr

BFSI, Investments & Trading
Senior Customer Service Executive Salary
2 - 5 years exp. (5 salaries)
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₹2.3 L/yr - ₹3.7 L/yr

Finance & Accounting
Senior Customer Service Executive Salary
2 - 5 years exp. (5 salaries)
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₹2.1 L/yr - ₹3.7 L/yr

Food, Beverage & Hospitality
Senior Customer Service Executive Salary
1 - 6 years exp. (5 salaries)
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₹2.2 L/yr - ₹4.1 L/yr

Data Science & Analytics
Senior Customer Service Executive Salary
2 - 6 years exp. (3 salaries)
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₹3 L/yr - ₹4.3 L/yr

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Last Updated: 16 Feb 2025

Companies similar to Firstsource Solutions for Senior Customer Service Executive in Mumbai

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Firstsource Solutions Senior Customer Service Executive Salary

1 - 8 years exp. (116 salaries)

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₹1.9 L/yr - ₹5.1 L/yr

vs
Company name Avg Annual Salary Open Jobs
Logo
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₹1.8 L/yr - ₹3.7 L/yr

arrow icon 4% more
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TCS Senior Customer Service Executive Salary

2 - 10 years exp. (38 salaries)

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₹2 L/yr - ₹7 L/yr

arrow icon 44% more
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₹1 L/yr - ₹4.5 L/yr

arrow icon 13% more
1 job opening
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₹2.3 L/yr - ₹6.5 L/yr

arrow icon 48% more
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₹1.1 L/yr - ₹5.5 L/yr

arrow icon 1% more
1 job opening
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₹1.5 L/yr - ₹3.9 L/yr

arrow icon 16% less
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₹2.1 L/yr - ₹5.5 L/yr

arrow icon 18% more
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WNS Senior Customer Service Executive Salary

1 - 13 years exp. (33 salaries)

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₹2.3 L/yr - ₹4.9 L/yr

arrow icon 18% more
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₹2.2 L/yr - ₹4 L/yr

arrow icon 5% less
Senior Customer Service Executive salary at Firstsource Solutions ranges between ₹1.9 Lakh to ₹5.1 Lakhs per year for employees with experience between 1 year to 8 years. Salary estimates are based on 116 latest salaries received from various employees of Firstsource Solutions.

Latest annual salaries shared by Firstsource Solutions Senior Customer Service Executive in Mumbai

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Experience wise Firstsource Solutions Senior Customer Service Executive salaries in Mumbai

Last Updated: 16 Feb 2025

Experience Avg Annual Salary
1 year  (12 salaries)

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₹1.9 L/yr - ₹4.3 L/yr
2 years  (28 salaries)

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₹2 L/yr - ₹4.2 L/yr
3 years  (18 salaries)

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₹2 L/yr - ₹5.1 L/yr
4 years  (19 salaries)

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₹2 L/yr - ₹4 L/yr
5 years  (13 salaries)

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₹2 L/yr - ₹5 L/yr
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Firstsource Solutions Senior Customer Service Executive Salary and Career Growth

From

To

Senior Customer Service Executive

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1 - 8 years exp.

Manager

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3 - 18 years exp.

Senior Customer Service Executive

1 - 8 years exp.
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Team Lead

2 - 13 years exp.
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arrow icon 74% hike

Assistant Manager

1 - 17 years exp.
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arrow icon 67% hike

From

To

Senior Customer Service Executive

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1 - 8 years exp.

Deputy General Manager

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9 - 21 years exp.

From

To

Senior Customer Service Executive

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1 - 8 years exp.

Senior Quality Analyst

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3 - 11 years exp.

Disclaimer: Our data limits the visualization of this career path at this point. However, other roles and opportunities might be available within the organization beyond what is shown here.

Similar Designation salaries in Firstsource Solutions

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₹1 L/yr - ₹4.5 L/yr
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₹1.5 L/yr - ₹6 L/yr
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₹1 L/yr - ₹3.8 L/yr
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₹2 L/yr - ₹4.5 L/yr
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₹1.9 L/yr - ₹3.5 L/yr
Sales Executive Salary
(10 salaries)
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₹1.92 L/yr - ₹3.05 L/yr
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₹2 L/yr - ₹4.8 L/yr
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₹1.9 L/yr - ₹2.28 L/yr

Top skills at Firstsource Solutions for Senior Customer Service Executive

International Voice Process Customer Service international process Customer Service Customer Handling Communication Skills BPO Non Voice Customer Support Chat Process Customer Handling International Process Chat Support international bpo Non Voice Process BPO
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Salary related reviews for Firstsource Solutions

2.4

Rated by 32 employees for salary & benefits

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 19 Sep 2023

1.0
 for  Salary and Benefits

Likes

Apart from timely salary, nothing else to like.

Dislikes

The work culture is of stone era. The management is full of old school hitlers who are never open to suggestions. They are reluctant to make even tiniest of change.

read more
  • Salary - Bad
  • +5 more

Other Department

1.0
  •  posted on 25 Feb 2022

1.0
 for  Salary and Benefits

Likes

Nothing but torture, demotivate people don't provide good salary

Dislikes

They do not value an individual's unique strengths, which is why take back my suggestions of the times. I do not receive any appreciation. They treat employees like slave especially managers. Few supervisor don't even know process unable to answer doubts or query and act as if they know everything. They know nothing but very interested in others personal life. Few supervisors are very hardworking and knowledgeable but most of them are useless. Politics Politics Politics... Initially during my training days it was fun and nice however had very bad experience with this company.

read more
  • Salary - Bad
  • +6 more

Research & Development Department

4.0
  •  posted on 30 Nov 2019

3.0
 for  Salary and Benefits

Likes

Teammates and learning teammates are nice persons and Good in team activity. Firstsource is Good place to learn about career and people

read more
  • Skill development - Excellent
  • +3 more

Dislikes

Salary and appraisal are very worst there is no correcf salary for persons working in healthcare exchange.. No cab facilities no free Food providing

read more

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 24 Jan 2025

1.0
 for  Salary and Benefits

Likes

Just the recruitment Team is good helping the candidate to get hired.

Dislikes

...ring 3 rounds of interview I was told I was not selected but without any reason. Ops manager just wrote rejected on a paper and the recruitment team is like did you discuss package or you might have over experience for this position. There is no clear communication on what's the main reason for not hiring. Even after clearing every round of interview.

read more
  • Salary - Bad
  • +6 more

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 26 Jun 2024

1.0
 for  Salary and Benefits

Likes

There isn't much.

Dislikes

Unless you get into sky process, please don't opt unless you're a fresher. Firstly the pay is less than market value and they will keep changing your process as per their requirements. While the changes they do not consider any incentives amount and pay you less than the previous process! Too much politics in a few processes, how hard you work doesn't make any difference.

read more
  • Salary - Bad
  • +6 more
see more salary related reviews

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Firstsource Solutions Senior Customer Service Executive Salary FAQs

What is the salary of Senior Customer Service Executive at Firstsource Solutions Mumbai?
Senior Customer Service Executive salary at Firstsource Solutions in Mumbai ranges between ₹1.9 Lakhs to ₹5.1 Lakhs for experience between 1 years to 8 years. According to our estimates it is 10% less than the average Senior Customer Service Executive Salary in India. Salary estimates are based on 116 latest salaries received from various employees of Firstsource Solutions Mumbai.
How does the salary of a Senior Customer Service Executive at Firstsource Solutions Mumbai compare with the average salary range for this job?
The average salary of a Senior Customer Service Executive at Firstsource Solutions is 10% less than the average salary of a Senior Customer Service Executive in Mumbai. To know exact salary insights, login to view.
What are the top skills required to work as a Senior Customer Service Executive at Firstsource Solutions?
International Voice Process, Customer Service, international process, Customer Service and Customer Handling are some of the popular skills required to work as a Senior Customer Service Executive at Firstsource Solutions Mumbai.
Which similar companies are paying more than Firstsource Solutions to a Senior Customer Service Executive in Mumbai?
  • Accenture Senior Customer Service Executive Salary - ₹2.3 Lakhs to ₹6.5 Lakhs per year
  • TCS Senior Customer Service Executive Salary - ₹2.0 Lakhs to ₹7.0 Lakhs per year
  • Concentrix Corporation Senior Customer Service Executive Salary - ₹2.1 Lakhs to ₹5.5 Lakhs per year
  • WNS Senior Customer Service Executive Salary - ₹2.3 Lakhs to ₹4.9 Lakhs per year
  • Tech Mahindra Senior Customer Service Executive Salary - ₹1.0 Lakhs to ₹4.5 Lakhs per year
What is the salary of a Senior Customer Service Executive in companies similar to Firstsource Solutions in Mumbai?
  • Wipro Senior Customer Service Executive Salary - ₹1.8 Lakhs to ₹3.7 Lakhs per year
  • Teleperformance Senior Customer Service Executive Salary - ₹1.1 Lakhs to ₹5.5 Lakhs per year
  • Foundever Senior Customer Service Executive Salary - ₹2.2 Lakhs to ₹4.0 Lakhs per year
  • Conneqt Business Solutions Senior Customer Service Executive Salary - ₹1.5 Lakhs to ₹3.9 Lakhs per year
What is the estimated take home salary of a Senior Customer Service Executive at Firstsource Solutions in Mumbai?
The estimated take-home salary of a Senior Customer Service Executive at Firstsource Solutions ranges between ₹24,543 per month to ₹25,988 per month in Mumbai. The take-home salary calculation is based on the average Firstsource Solutions Senior Customer Service Executive salary in India which ranges between ₹1.9 Lakhs to ₹5.1 Lakhs per year for employees with experience between 1 years to 8 years. Check how did we calculate take home salary?
What is the notice period for Senior Customer Service Executive at Firstsource Solutions in Mumbai?
According to AmbitionBox, 48% of the Firstsource Solutions Senior Customer Service Executives in Mumbai reported a notice period of 1 Month, 24% reported a notice period of 2 Months and the remaining reported other notice period durations. This is based on 65 responses on AmbitionBox in last 2 years.

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Firstsource Solutions Senior Customer Service Executive salary in Mumbai ranges between ₹1.9 Lakh to ₹5.1 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 116 Firstsource Solutions latest salaries received from various employees of Firstsource Solutions.