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First Source

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3.7

based on 4.3k Reviews

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First Source Customer Care Executive Mumbai Reviews

based on 8 reviews

Updated 25 Aug, 2024

Overall Rating

2.9/5

How AmbitionBox ratings work?

Category Ratings

3.1

Skill development

3.1

Company culture

3.1

Work-Life balance

2.8

Job Security

2.8

Promotions/Appraisal

2.8

Work Satisfaction

2.6

Salary & Benefits

8 reviews found

Sort by: Popular

Customer Care Executive in Mumbai

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 25 Aug 2024

Likes

Worst HR People

Dislikes

I recently had a very horrific experience with Firstsource. I had given my interview through Naukri.com. I even got the offer letter after being selected for NBS process. After that, HR Prajakta Sawant kept delaying my joining date in the name of pending verification from my previous company, which was all big LIES. The HR Prajakta told me that batch is closed for NBS and I cant join due to pending verification and asked to join a different process called Comcast, for which she said me to give ANOTHER INTERVIEW. They were telling lies after lies. Fact was that HR Prajakta and Firstsource hadn't sent for any verification to my previous company. I got to know about the delay when I called on my own. They didn't even care to inform me about the delay. They kept me waiting for weeks even when I have their offer letter. UNPROFESSIONALISM was at peak when I went to their office to ask them, the HR Prajakta Sawant with her senior HR, told me lies that I created a scene in their office. They were not even ready to listen to what I was asking and continuously shifting the blame on me and my previous company. Despite my efforts to resolve this issue, they kept diverting the topic and refused to listen to the truth. Be cautious when dealing with Firstsource, because they are very UNPROFESSIONAL and manipulating information to suit their purposes...Read More

Customer Care Executive in Mumbai

Full Time

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

2.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 27 May 2024

Likes

It's one of the best companies.

Dislikes

Basic salary is less that's all

What people are saying about First Source

View All

a quality analyst

Am I getting paid less

I joined the company on Jan’23 as an associate with 3.8 LPA. Later I got promoted as QA on sept’23 and After 1 year I got it in papers on sept’24. Now my pay is 4.5 LPA and my fellow colleagues who joined from different companies are getting 9-14 LPA. What should I do?

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Customer Care Executive in Mumbai

Full Time

Marketing and Communication - Other Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 26 Dec 2023

Likes

You will always get floor support. Freshers can apply and get experience for atleast 1 yr

Dislikes

Rotatational shifts and incentives. Pre covid it was really good but too many parameters have been set as of now

Customer Care Executive in Mumbai

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 27 Apr 2023

Likes

Good and

Dislikes

Good and

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Care Executive in Mumbai

Chat Process Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 19 Jul 2021

Likes

Nothing good in working at firstsource after it has gone wfh

Dislikes

Increasing targets at a very high pace, unable to differentiate between things that is possible and things which is not.

Work Details

HELL!!

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Mumbai

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 26 Sep 2020

Likes

PEOPLE ARE NICE AND HELPFULL BUT MANAGERS DO PARTIALITY A LOT AND TILL UR NOT CLOSE TO THEM U WILL NOT GROW.

Dislikes

CAREER GROWTH SALARY WORK LIFE AS U HAVE TO DO NIGHT FOR 3 MONTHS AND MORNING ONLY ONE MONTH.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Mumbai

Human Resources Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 07 Jan 2022

Likes

Work load is not too much

Dislikes

The salary package is worse than ever

Work Details

Not good...

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Customer Care Executive in Mumbai

codding Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 25 Mar 2018

Likes

itss one of good experience of my life working wid episource. i love the fact that I am part of the team . i like that the company gives enough opportunities to candidate to improve .

Dislikes

conformation criteria should atleast 85% .

Work Details

i have to go through patients charts n code in the medical language. it's little beat challenging but not impossible.

Work timings: Flexible Timings

Work related travel: This is a desk job.

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Customer Care Executive Jobs at First Source

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Customer Care Executive

Mumbai

0-5 Yrs

₹ 2.25-3 LPA

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First Source Customer Care Executive Reviews by Locations

First Source Mumbai Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 8 First Source reviews submitted by First Source employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if First Source is the right company for you. 75% of employees repo...Read more