Teleperformance Voice Process Executive Interview Questions, Process, and Tips

Q1. Introduce yourself
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Q1. About me my hobbies my experience
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Q2. About the job how will I be useful
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Q1. My name haw you wrok
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Q2. Teleperformance job is no experience
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Q3. How are you doing now dear friend
Ans. 
I am doing well, thank you for asking.
• I am currently in good health and spirits.

• I am enjoying my work and personal life.

• I appreciate your concern and am grateful for your inquiry.
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Q4. No excuses this is job
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Q1. Introduce yourself ? Tell me about your educational background
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Q1. Why should we hire you
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Amcat test.. basic numerical questions, English grammar vocabulary

Q1. Tell me something about yourself and your family?
Ans. 
I come from a close-knit family with diverse backgrounds and interests.
• I have two siblings, an older brother and a younger sister.

• My parents are both professionals, my father is a doctor and my mother is a teacher.

• We enjoy spending quality time together, whether it's going on vacations or simply having family dinners.

• My family has always been supportive of my career choices and encourages me to pursue my goals.

• We value...read more
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Q2. Tell me about your experience?
Ans. 
I have 2 years of experience in voice process executive role.
• Worked as a voice process executive for 2 years

• Handled customer queries and resolved issues over phone

• Maintained call logs and documented customer interactions

• Provided excellent customer service and ensured customer satisfaction
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Q1. Give your brief introduction?
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I am a Voice Process Executive with strong communication skills and experience in handling customer queries and resolving issues.
• Experienced in handling inbound and outbound calls

• Proficient in using CRM software to document customer interactions

• Skilled in resolving customer complaints and providing appropriate solutions

• Excellent communication skills in English and ability to handle irate customers

• Ability to multitask a...read more
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Q2. Tell about your work experience?
Ans. 
I have 3 years of experience in voice process executive roles.
• Worked as a voice process executive for 3 years

• Handled customer queries and complaints over phone calls

• Provided excellent customer service and resolved issues efficiently

• Maintained accurate records of customer interactions and transactions

• Collaborated with team members to meet targets and improve processes
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Q3. Tell me something you know about company?
Ans. 
The company is a leading provider of voice process services.
• The company has been in operation for over 10 years.

• They have a strong client base, including major multinational companies.

• The company focuses on providing high-quality customer service through voice processes.

• They have a team of experienced voice process executives who handle customer queries and provide solutions.

• The company uses advanced technology and too...read more
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Q4. What is customer service?
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Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing live chat support
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Q5. How will you handle an angry customer?
Ans. 
To handle an angry customer, I would remain calm, actively listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution or escalate the issue if necessary.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with the customer's situation

• Apologize sincerely for any inconvenience caused

• Offer a solution or escalate the issue if necessary

• Mai...read more
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Q6. Speak on a random topic for 2 minutes?
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The importance of effective communication in the workplace
• Effective communication is crucial for successful collaboration and productivity in the workplace.

• It helps in building strong relationships, resolving conflicts, and fostering a positive work environment.

• Examples of effective communication techniques include active listening, clear and concise messaging, and non-verbal cues.

• Communication breakdowns can lead to m...read more
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Q7. Lastly if they ask to speak in hindi , just use hindi only?
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Q1. Tell me about your self ?
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Q2. Why you want to join ?
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Q3. What is RAM and ROM ?
Ans. 
RAM and ROM are types of computer memory. RAM is volatile and used for temporary storage, while ROM is non-volatile and used for permanent storage.
• RAM stands for Random Access Memory and is used for temporary storage of data and programs while the computer is running.

• ROM stands for Read-Only Memory and is used for permanent storage of data and programs that cannot be changed.

• RAM is volatile, meaning it loses its data w...read more
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Q1. What you know about ?
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Q2. What is related to ?
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Q1. Tell me about yourself and Details about customer handling.
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Good

Q1. Tell me about yourself
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