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Teleperformance Service Desk Analyst Interview Questions, Process, and Tips
Teleperformance Service Desk Analyst Interview Experiences
1 interview found
I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Can you speak English?
- Ans.
Yes, I can speak English.
I am fluent in English.
I have excellent communication skills in English.
I can understand and respond in English proficiently.
- Q2. Do you have computer knowledge and T/s knowledge for the problems in computer?
- Ans.
Yes, I have computer knowledge and troubleshooting skills for computer problems.
I have a strong understanding of computer hardware and software.
I am familiar with operating systems such as Windows and macOS.
I have experience troubleshooting common computer issues like network connectivity problems, software errors, and hardware malfunctions.
I am proficient in using diagnostic tools and techniques to identify and resolv...
- Q3. Total year of experience
- Ans.
I have 5 years of experience in the Service Desk Analyst role.
I have worked as a Service Desk Analyst for 5 years.
I have extensive experience in handling customer inquiries and resolving technical issues.
During my tenure, I have gained expertise in various ticketing systems and ITIL processes.
I have successfully resolved complex technical problems and provided excellent customer service.
I have received positive feedbac...
(11 Questions)
- Q1. What is VPN and why it is used?
- Ans.
VPN stands for Virtual Private Network. It is used to securely connect remote devices to a private network over the internet.
VPN creates a secure and encrypted connection between the remote device and the private network
It allows remote workers to access company resources and data from anywhere in the world
VPN is commonly used for remote work, online privacy, and bypassing internet censorship
Examples of VPN services in
- Q2. Difference betn static and dynamic IP?
- Ans.
Static IP is fixed and doesn't change, while dynamic IP changes frequently.
Static IP is manually assigned to a device and remains the same until changed.
Dynamic IP is automatically assigned by a DHCP server and changes periodically.
Static IP is useful for servers and devices that require a consistent IP address.
Dynamic IP is more common for personal devices and home networks.
Static IP is more secure as it is less susce...
- Q3. If sound is not coming from the speaker then what are the t/s steps?
- Ans.
Check sound settings, cables, and drivers. Test with different devices.
Check if the sound is muted or volume is low
Check if the correct playback device is selected
Check if the cables are properly connected
Check if the drivers are up to date
Test with different devices to isolate the issue
- Q4. What is BSOD, and how it can be rectified?
- Ans.
BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a system error occurs.
BSOD is a critical system error that can occur due to hardware or software issues.
It is usually accompanied by an error code that can help identify the cause of the issue.
To rectify BSOD, one can try restarting the computer, updating drivers, running a virus scan, or performing a system restore.
...
- Q5. If system is running slow, what all t/s you'll do and what will be reason to cause that?
- Ans.
To troubleshoot a slow system, I would perform various checks to identify the root cause.
Check CPU and memory usage
Check for any running processes or applications that may be causing the slowdown
Check for any malware or viruses
Check network connectivity and bandwidth
Check for any hardware issues such as failing hard drives or insufficient RAM
Check for any software updates or patches that may need to be installed
- Q6. What is the command in CMD to check the system info and Mac address?
- Ans.
The command to check system info and Mac address in CMD is 'ipconfig /all'.
Open CMD by pressing Windows key + R, then type 'cmd' and press Enter.
In the command prompt, type 'ipconfig /all' and press Enter.
Look for the 'Physical Address' under the network adapter you want to check for the Mac address.
System info like IP address, subnet mask, default gateway, etc. can also be found in the output.
- Q7. Difference between IPV4 and IPV6?
- Ans.
IPV4 and IPV6 are two versions of Internet Protocol used to identify devices on a network.
IPV4 uses 32-bit addresses while IPV6 uses 128-bit addresses
IPV4 supports up to 4.3 billion unique addresses while IPV6 supports up to 340 undecillion unique addresses
IPV6 includes built-in security features while IPV4 does not
IPV6 is designed to be more efficient and scalable than IPV4
IPV4 addresses are written in decimal format ...
- Q8. How to increase the virtual ram of the computer?
- Ans.
Increasing virtual RAM can improve computer performance. Here's how to do it.
Open the System Properties window
Click on the Advanced tab
Under Performance, click on Settings
Click on the Advanced tab
Under Virtual Memory, click on Change
Select the drive you want to change the virtual memory settings for
Select the Custom size option
Enter the initial and maximum size for the virtual memory
Click on Set and then OK to save the
- Q9. What is active directory?
- Ans.
Active Directory is a directory service developed by Microsoft for Windows domain networks.
It stores information about network resources such as computers, users, and groups.
It provides authentication and authorization services for Windows-based computers.
It allows administrators to manage network resources from a central location.
It uses a hierarchical structure of domains and organizational units (OUs) to organize re...
- Q10. Difference between VPN and extranet ?
- Ans.
VPN is a private network that allows remote access while extranet is a controlled private network for external parties.
VPN provides secure remote access to a private network while extranet is a controlled private network for external parties.
VPN is used to connect remote workers to a company's internal network while extranet is used to share information with external partners.
VPN uses encryption to secure data transmis...
- Q11. Why safe mode is used?
- Ans.
Safe mode is used to troubleshoot and fix issues with the operating system.
Safe mode loads only essential drivers and services, allowing users to diagnose and fix problems with the operating system.
It can be used to remove malware or viruses that may be causing issues with the system.
Safe mode can also be used to uninstall problematic software or drivers that are causing issues.
It is often used as a last resort when ot...
Interview Preparation Tips
Don't go for this as work load is more and the pay is very less with hell lot of harassment from the management side, better than this you can search for different organisations where it gives you opportunity to grow and work-life balance!
Skills evaluated in this interview
Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 23 Jan 2025
Selected
(4 Questions)
- Q1. What special attributes do you possess that make you a perfect fit for this role, considering that many individuals can perform car service?
- Ans.
I possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
Strong communication skills to effectively interact with customers and address their concerns
Proven problem-solving abilities to quickly resolve issues and provide satisfactory solutions
Customer-centric approach to prioritize customer satisfaction and build positive relationships
Ability to remain calm and compose...
- Q2. What skills do you possess that are relevant to the execution of this role?
- Ans.
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
Excellent communication skills to effectively interact with customers and address their concerns
Strong problem-solving abilities to quickly resolve issues and provide solutions
Customer-centric approach to ensure customer satisfaction and retention
Ability to remain calm and patient in challenging situations
Experience in han...
- Q3. What attracted you to choose this company as your new employer?
- Ans.
The company's strong reputation for excellent customer service and commitment to employee development attracted me.
Reputation for excellent customer service
Commitment to employee development
Positive reviews from current and former employees
- Q4. What's your salary expectations
- Ans.
My salary expectations are in line with industry standards and based on my experience and qualifications.
Research industry standards for the position
Consider my experience and qualifications
Be prepared to negotiate based on job responsibilities and benefits package
(2 Questions)
- Q1. Do you have experience
- Ans.
Yes, I have 3 years of experience in customer service roles.
Worked as a customer service representative for 2 years at Company X
Handled customer inquiries, resolved complaints, and processed orders
Trained new employees on customer service best practices
- Q2. Are you dedicated to this role
- Ans.
Yes, I am dedicated to this role and committed to providing excellent customer service.
I have a strong work ethic and always strive to exceed customer expectations
I am willing to go above and beyond to resolve customer issues and ensure their satisfaction
I am constantly seeking ways to improve my skills and knowledge in order to better serve customers
Integrity and honesty
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Nov 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Basic introduction
- Q2. About experience
(1 Question)
- Q1. Basic introduction and experiences
(1 Question)
- Q1. Basic introduction and experience
(1 Question)
- Q1. Basic Aptitude test reasoning maths ,basic english grammer voice speaking and pronounciation and English typing and mail writing
Interview Preparation Tips
I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. What is your favorite season and why?
- Ans.
My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.
I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.
The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.
Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.
I enjoy the festive...
- Q2. Which movie is your favorite and why
- Ans.
My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.
The Shawshank Redemption is a classic film directed by Frank Darabont.
The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.
The film explores themes of friendship, h...
It was a typing test on a computer
(2 Questions)
- Q1. Tell me something about yourself that's not on CV
- Q2. What are your expectations
(2 Questions)
- Q1. Test familiarity with MS office tools
- Q2. Test ability to work with Avaya
(1 Question)
- Q1. Scenario specific call listening
I was asked to read an article infront of the leadership team. They asked me questions about what I read.
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Firstsource Solutions
Anonymous
posted on 29 Apr 2024
I applied via Campus Placement and was interviewed in Mar 2024. There were 3 interview rounds.
(19 Questions)
- Q1. Introduction of the company
- Q2. Explanation of whole company
- Ans.
It is renowned company it is estd at2001
- Q3. Tell me something about our company mission vission
- Ans.
Achieved its growth and the company is famous
- Q4. Goals of the company
- Q5. First source solutions company full detail
- Q6. Whole summary of the company
- Q7. Company objective
- Ans.
Company objective is to provide exceptional customer service and exceed customer expectations.
Company aims to prioritize customer satisfaction and retention
Focus on building strong relationships with customers
Strive to go above and beyond to meet customer needs and resolve issues efficiently
- Q8. Company whole structure
- Q9. Explanation of whole company about first source solutions
- Q10. First source solutions founder explanation
- Ans.
First Source Solutions is a global provider of business process management services.
Founded in 2001 by Ananda Mukerji
Headquartered in Mumbai, India
Offers services in customer management, data processing, and more
- Q11. First source solutions detail
- Ans.
First Source Solutions is a global provider of business process outsourcing services.
First Source Solutions offers customer service solutions for various industries.
They provide services such as inbound and outbound customer support, technical support, and sales support.
The company focuses on delivering high-quality customer service to enhance client satisfaction.
First Source Solutions has a global presence with multip
- Q12. Whole company detail
- Q13. First source solutions estd
- Q14. Company head discussion
- Q15. Serious discussion about company
- Q16. Company rules and regulations
- Q17. Establishment of company
- Q18. Company founder name
- Ans.
The company founder's name is John Smith.
John Smith is a visionary entrepreneur who started the company in 2005.
He has a background in customer service and a passion for helping others.
John Smith's leadership has guided the company to success in the industry.
- Q19. Company success
(4 Questions)
- Q1. Tell me something about yourself
- Q2. First source solutions company background
- Q3. Company full information
- Q4. Salary packages
Company whole process
Interview Preparation Tips
I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. Typing test and listening
- Q2. Conversation and HR friendly nature
Interview Preparation Tips
I was really impressed with the level of service I received!
Customer Service Executive Interview Questions & Answers
TELUS Digital
Mohamed Younus Hussain
posted on 8 Jul 2024
I applied via Company Website and was interviewed in Jun 2024. There were 3 interview rounds.
Typing test which was very easy
General English reading test which was good
Conversation test which was a bit hard
Customer Service Associate Interview Questions & Answers
Conneqt Business Solutions
Mahesh
posted on 26 Aug 2024
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Any topic other than self introduction
- Ans.
Discuss your experience with handling difficult customers.
Stay calm and listen actively to the customer's concerns
Empathize with the customer and show understanding
Offer solutions or alternatives to resolve the issue
Seek assistance from a supervisor if needed
Follow up with the customer to ensure satisfaction
(2 Questions)
- Q1. Self introduction
- Q2. Family information
Customer Service Executive Interview Questions & Answers
Omega Healthcare
Anonymous
posted on 13 Dec 2023
(1 Question)
- Q1. Telling about myself
(1 Question)
- Q1. Test will be for grammar listening check online
(1 Question)
- Q1. Few questions about my background.
(1 Question)
- Q1. In manager round they will explain the work time and salary that's it.
Interview Preparation Tips
Teleperformance Interview FAQs
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Teleperformance Service Desk Analyst Reviews and Ratings
based on 4 reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.8 L/yr - ₹4.5 L/yr |
|
Customer Service Executive
6.2k
salaries
| ₹1 L/yr - ₹6.5 L/yr |
|
Customer Service Associate
6.1k
salaries
| ₹0.9 L/yr - ₹4.2 L/yr |
|
Team Lead
3.4k
salaries
| ₹1.1 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹6 L/yr |
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