Service Desk Analyst 1 Interview Questions and Answers

DHL is a global logistics company providing international shipping and courier services.

• DHL is one of the world's largest logistics companies.

• It offers a wide range of services including express parcel delivery, freight transportation, and supply chain management.

• DHL operates in over 220 countries and territories worldwide.

• The company was founded in the United States in 1969 and is now a division of the German logistics company Deutsche Post DHL Group.

• DHL is known for its dis...read more

BSOD, VDI, Proxy, VPN, Outlook are common IT terms.

• BSOD stands for Blue Screen of Death and is an error screen displayed on Windows operating systems.

• VDI stands for Virtual Desktop Infrastructure and is a technology used to create virtual desktops on a server.

• Proxy is a server that acts as an intermediary between a client and the internet.

• VPN stands for Virtual Private Network and is a secure connection between two networks over the internet.

• Outlook is an email client develop...read more

Types of IP addresses include IPv4 and IPv6.

• IPv4 addresses are 32-bit numerical addresses, typically written in decimal format (e.g. 192.168.1.1)

• IPv6 addresses are 128-bit hexadecimal addresses, written in a format like 2001:0db8:85a3:0000:0000:8a2e:0370:7334

Troubleshooting scenario for Service Desk Analyst 1

• Identify the issue reported by the user

• Gather information about the issue such as error messages or recent changes

• Attempt to replicate the issue to understand the root cause

• Check for common solutions or known issues in the knowledge base

• Perform step-by-step troubleshooting to resolve the issue

• Communicate with the user to provide updates and gather feedback

An IP address is a unique numerical label assigned to each device connected to a computer network.

• IP addresses are used to identify and locate devices on a network.

• There are two types of IP addresses - IPv4 and IPv6.

• IPv4 addresses consist of four sets of numbers separated by periods (e.g. 192.168.1.1).

• IPv6 addresses are longer and consist of eight groups of four hexadecimal digits separated by colons (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334).

DHCP server is a network server that automatically assigns IP addresses and other network configuration settings to devices on a network.

• DHCP stands for Dynamic Host Configuration Protocol.

• It allows devices to join a network and obtain necessary network settings without manual configuration.

• DHCP server leases IP addresses to devices for a specific period of time.

• It helps in efficient management of IP addresses in a network.

• Example: When you connect your laptop to a Wi-Fi netw...read more

Portforwarding is a technique used to redirect network traffic from one IP address and port to another.

• Portforwarding is commonly used to access devices on a private network from outside the network.

• It is often used for online gaming, remote desktop connections, and accessing security cameras remotely.

• Portforwarding involves configuring a router to forward specific incoming ports to a specific device on the network.

• It can improve network performance and security by controllin...read more

The computer inventor is considered to be Charles Babbage, who designed the first mechanical computer in the 19th century.

• Charles Babbage is often referred to as the 'father of the computer' for his work on the Analytical Engine.

• The Analytical Engine was designed to perform general-purpose computations and is considered a precursor to modern computers.

• Although Babbage never completed the Analytical Engine during his lifetime, his designs laid the foundation for future compute...read more