Service Desk Analyst 1

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Service Desk Analyst 1 Interview Questions and Answers

Updated 9 Nov 2023

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Q1. Tell me what you know about DHL?

Ans.

DHL is a global logistics company providing international shipping and courier services.

  • DHL is one of the world's largest logistics companies.

  • It offers a wide range of services including express parcel delivery, freight transportation, and supply chain management.

  • DHL operates in over 220 countries and territories worldwide.

  • The company was founded in the United States in 1969 and is now a division of the German logistics company Deutsche Post DHL Group.

  • DHL is known for its dis...read more

Q2. What is bsod, vdi, proxy, vpn, outlook

Ans.

BSOD, VDI, Proxy, VPN, Outlook are common IT terms.

  • BSOD stands for Blue Screen of Death and is an error screen displayed on Windows operating systems.

  • VDI stands for Virtual Desktop Infrastructure and is a technology used to create virtual desktops on a server.

  • Proxy is a server that acts as an intermediary between a client and the internet.

  • VPN stands for Virtual Private Network and is a secure connection between two networks over the internet.

  • Outlook is an email client develop...read more

Service Desk Analyst 1 Interview Questions and Answers for Freshers

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Q3. What are the types of IP address ?

Ans.

Types of IP addresses include IPv4 and IPv6.

  • IPv4 addresses are 32-bit numerical addresses, typically written in decimal format (e.g. 192.168.1.1)

  • IPv6 addresses are 128-bit hexadecimal addresses, written in a format like 2001:0db8:85a3:0000:0000:8a2e:0370:7334

Q4. Given an scenario explain the troubleshooting

Ans.

Troubleshooting scenario for Service Desk Analyst 1

  • Identify the issue reported by the user

  • Gather information about the issue such as error messages or recent changes

  • Attempt to replicate the issue to understand the root cause

  • Check for common solutions or known issues in the knowledge base

  • Perform step-by-step troubleshooting to resolve the issue

  • Communicate with the user to provide updates and gather feedback

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Q5. What is Active Directory?

Ans.

Active Directory is a Microsoft service that manages network resources and user accounts.

  • It provides a centralized location for network administration and security.

  • It allows for the management of user accounts, computers, printers, and other network resources.

  • It uses a hierarchical structure of domains, trees, and forests to organize network resources.

  • It provides authentication and authorization services for network users.

  • It can be integrated with other Microsoft services suc...read more

Frequently asked in, ,

Q6. What is an IP address ?

Ans.

An IP address is a unique numerical label assigned to each device connected to a computer network.

  • IP addresses are used to identify and locate devices on a network.

  • There are two types of IP addresses - IPv4 and IPv6.

  • IPv4 addresses consist of four sets of numbers separated by periods (e.g. 192.168.1.1).

  • IPv6 addresses are longer and consist of eight groups of four hexadecimal digits separated by colons (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334).

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Q7. What is DNS address ?

Ans.

DNS address is a unique string of numbers and letters that identifies a specific domain on the internet.

  • DNS address stands for Domain Name System address

  • It translates domain names into IP addresses

  • It helps in locating websites and other resources on the internet

  • Example: The DNS address for google.com is 172.217.3.206

Q8. What is DHCP server ?

Ans.

DHCP server is a network server that automatically assigns IP addresses and other network configuration settings to devices on a network.

  • DHCP stands for Dynamic Host Configuration Protocol.

  • It allows devices to join a network and obtain necessary network settings without manual configuration.

  • DHCP server leases IP addresses to devices for a specific period of time.

  • It helps in efficient management of IP addresses in a network.

  • Example: When you connect your laptop to a Wi-Fi netw...read more

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Q9. What is Portforwarding ?

Ans.

Portforwarding is a technique used to redirect network traffic from one IP address and port to another.

  • Portforwarding is commonly used to access devices on a private network from outside the network.

  • It is often used for online gaming, remote desktop connections, and accessing security cameras remotely.

  • Portforwarding involves configuring a router to forward specific incoming ports to a specific device on the network.

  • It can improve network performance and security by controllin...read more

Q10. Who was the computer inventor

Ans.

The computer inventor is considered to be Charles Babbage, who designed the first mechanical computer in the 19th century.

  • Charles Babbage is often referred to as the 'father of the computer' for his work on the Analytical Engine.

  • The Analytical Engine was designed to perform general-purpose computations and is considered a precursor to modern computers.

  • Although Babbage never completed the Analytical Engine during his lifetime, his designs laid the foundation for future compute...read more

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