Zones Corporate Solutions Interview Questions and Answers

SLA stands for Service Level Agreement, which defines the level of service expected by a customer from a supplier.

• SLA is a contract between a service provider and a customer that outlines the services to be provided, the expected level of service, and the metrics used to measure performance.

• There are different types of SLAs, such as customer-based SLAs, service-based SLAs, and multi-level SLAs.

• Key Performance Indicator...read more

The roles and responsibilities in my previous company included managing IT service desk operations, troubleshooting VPN connecting issues, and understanding cloud computing.

• In my previous company, I was responsible for managing the IT service desk operations, which involved handling user inquiries and resolving technical issues.

• I had to troubleshoot VPN connecting issues by analyzing network configurations, checking fi...read more

I am open to discussing salary based on the responsibilities and benefits offered. I can join within a month.

• I am open to negotiation regarding salary, as it depends on the responsibilities and benefits offered by the company.

• I am looking for a competitive salary that aligns with my skills and experience.

• I am also considering the overall compensation package, including benefits and opportunities for growth.

• Regarding jo...read more

I am a highly motivated and experienced professional with a strong background in the field of agent work.

• I have been working as an agent for the past 5 years, handling various tasks such as customer service, sales, and problem-solving.

• I have excellent communication and interpersonal skills, which help me build strong relationships with clients and colleagues.

• I am proficient in using different software and tools require...read more

I haven't mentioned my experience in customer service on my resume.

• I have worked as a customer service representative for two years.

• I have excellent communication and problem-solving skills.

• I have received multiple positive feedback from customers.

• I have experience handling difficult customers and resolving their issues.

• I have been recognized for my ability to remain calm and professional in stressful situations.