Service Desk Engineer 1

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Service Desk Engineer 1 Interview Questions and Answers

Updated 29 Mar 2024

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Q1. How to resolve Network issues? How to Resolve DNS issues ? How to manage Assets ? How to manage angry users? How to know whcih issues are to be fixed on priprity? What is ITIL Process ? Whatis SLA,AHT,Metrics o...

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Ans.

To resolve network issues, DNS issues, manage assets, handle angry users, prioritize issues, understand ITIL process, and know SLA, AHT, and service desk metrics.

  • Network issues can be resolved by checking network cables, restarting routers, and checking network settings.

  • DNS issues can be resolved by flushing DNS cache, changing DNS server settings, and checking DNS configuration.

  • Assets can be managed by using asset management software, conducting regular audits, and tracking ...read more

Q2. How to create distribution list in O365?

Ans.

Creating a distribution list in O365

  • Log in to your O365 account and go to the Admin Center

  • Click on 'Groups' and then 'Shared mailboxes'

  • Click on the 'New' button and select 'Distribution list'

  • Fill in the required information such as name, email address, and members

  • Click 'Save' to create the distribution list

Q3. What is service now ticketing tool?

Ans.

ServiceNow is a cloud-based IT service management tool used for ticketing, workflow automation, and reporting.

  • ServiceNow is used by organizations to manage IT services and support

  • It allows for the creation and tracking of tickets for incidents, problems, and service requests

  • ServiceNow also includes workflow automation and reporting capabilities

  • It is a cloud-based platform accessible from anywhere with an internet connection

Q4. What is active directory?

Ans.

Active Directory is a directory service developed by Microsoft for Windows domain networks.

  • It stores information about network resources such as computers, users, and groups.

  • It provides authentication and authorization services for Windows-based computers.

  • It allows administrators to manage network resources from a central location.

  • It uses a hierarchical structure of domains and organizational units (OUs) to organize network resources.

  • It supports group policies that can be use...read more

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Service Desk Engineer 1 Jobs

Hiring For MNC - Service Desk Engineer L1 - Training & Deployment 0-0 years
Maintec Technologies
3.4
₹ 1 L/yr - ₹ 2 L/yr
Noida
Service Desk Engineer l1 l2 1-2 years
Zack It Solutions
3.1
Pune
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