Service Desk Engineer 1 Interview Questions and Answers

To resolve network issues, DNS issues, manage assets, handle angry users, prioritize issues, understand ITIL process, and know SLA, AHT, and service desk metrics.

• Network issues can be resolved by checking network cables, restarting routers, and checking network settings.

• DNS issues can be resolved by flushing DNS cache, changing DNS server settings, and checking DNS configuration.

• Assets can be managed by using asset management software, conducting regular audits, and tracking ...read more

Creating a distribution list in O365

• Log in to your O365 account and go to the Admin Center

• Click on 'Groups' and then 'Shared mailboxes'

• Click on the 'New' button and select 'Distribution list'

• Fill in the required information such as name, email address, and members

• Click 'Save' to create the distribution list

ServiceNow is a cloud-based IT service management tool used for ticketing, workflow automation, and reporting.

• ServiceNow is used by organizations to manage IT services and support

• It allows for the creation and tracking of tickets for incidents, problems, and service requests

• ServiceNow also includes workflow automation and reporting capabilities

• It is a cloud-based platform accessible from anywhere with an internet connection

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• It stores information about network resources such as computers, users, and groups.

• It provides authentication and authorization services for Windows-based computers.

• It allows administrators to manage network resources from a central location.

• It uses a hierarchical structure of domains and organizational units (OUs) to organize network resources.

• It supports group policies that can be use...read more