Milestone Technologies Interview Questions, Process, and Tips

To resolve network issues, DNS issues, manage assets, handle angry users, prioritize issues, understand ITIL process, and know SLA, AHT, and service desk metrics.

• Network issues can be resolved by checking network cables, restarting routers, and checking network settings.

• DNS issues can be resolved by flushing DNS cache, changing DNS server settings, and checking DNS configuration.

• Assets can be managed by using asset man...read more

STP prevents switching loops by creating a loop-free logical topology and blocking redundant paths.

• STP creates a loop-free logical topology by placing certain ports in blocking state to prevent loops.

• RSTP (Rapid Spanning Tree Protocol) improves upon STP by reducing convergence time and introducing alternate port roles.

• MSTP (Multiple Spanning Tree Protocol) improves upon STP by allowing for multiple spanning tree instan

Policy-based routing (PBR) allows for routing decisions based on defined policies rather than traditional routing protocols.

• PBR allows network administrators to define specific criteria for routing decisions, such as source IP address, application type, or packet size.

• PBR can be used to route traffic over specific paths based on policies set by the administrator, such as sending VoIP traffic over a low-latency link.

• PBR...read more

BGP Path Selection process determines the best path based on various attributes.

• BGP routers receive multiple paths to a destination network from different peers.

• BGP uses a set of criteria to select the best path, such as AS path length, local preference, origin code, etc.

• The path with the highest weight is chosen as the best path and used for routing.

• If the weight is the same, BGP compares the local preference, then th...read more

OSPF LSA types include Router LSA, Network LSA, Summary LSA, and ASBR Summary LSA, each serving a specific purpose in building the OSPF database.

• Router LSA: Generated by each router to describe its directly connected links.

• Network LSA: Generated by DR to describe the network and its attached routers.

• Summary LSA: Generated by ABR to advertise routes between areas.

• ASBR Summary LSA: Generated by ASBR to advertise external...read more

EIGRP's DUAL algorithm is a loop-free routing algorithm used for route computation and convergence in EIGRP networks.

• DUAL algorithm ensures loop-free paths by maintaining a topology table with feasible successors and successors for each destination.

• When a link or route fails, DUAL algorithm calculates a new loop-free path to the destination using feasible successors.

• DUAL algorithm minimizes convergence time by quickly ...read more

I ensure clear communication and alignment between clients and internal teams by establishing regular meetings, setting clear expectations, utilizing project management tools, and providing updates.

• Establish regular meetings with clients and internal teams to discuss project progress and address any issues

• Set clear expectations and goals for all parties involved to ensure everyone is on the same page

• Utilize project man...read more

When handling a high-priority incident in a production environment, I follow a structured approach to quickly resolve the issue.

• Immediately assess the severity of the incident and prioritize based on impact

• Notify relevant stakeholders and create a dedicated communication channel for updates

• Gather all necessary information such as logs, error messages, and recent changes

• Formulate a plan of action with clear steps to tro...read more