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Milestone Technologies Service Desk Engineer Interview Questions and Answers
Milestone Technologies Service Desk Engineer Interview Experiences
1 interview found
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed in Feb 2024. There was 1 interview round.
(5 Questions)
- Q1. Basic Active directory and Network related questions
- Q2. Behavioral round
- Q3. What do you know about macbook
- Ans.
MacBook is a line of laptop computers designed and marketed by Apple Inc.
MacBook is a popular line of laptops known for their sleek design and high performance.
They run on macOS operating system.
MacBooks are known for their retina display and long battery life.
They come in various models such as MacBook Air and MacBook Pro.
- Q4. Do you have any idea on windows troubleshooting
- Ans.
Yes, I have experience with Windows troubleshooting.
Identifying and resolving common Windows issues such as blue screen errors, slow performance, and software crashes
Using built-in troubleshooting tools like Event Viewer, System File Checker, and Windows Update troubleshooter
Troubleshooting network connectivity problems, driver issues, and application compatibility issues
Researching online resources and forums for solu
- Q5. What do you know about SLA,service desk metrics ?
- Ans.
SLA stands for Service Level Agreement, which defines the level of service expected by a customer. Service desk metrics are used to measure the performance of the service desk.
SLA is a contract between a service provider and a customer that outlines the services to be provided, the expected level of service, and the responsibilities of both parties.
Service desk metrics are key performance indicators used to measure the...
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Only they may pay good while hiring later no hikes offered.
Skills evaluated in this interview
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I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
(7 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.
Over 5 years of experience in IT support roles
Proficient in troubleshooting hardware and software issues
Strong communication skills and ability to work under pressure
Certified in ITIL and CompTIA A+
Previous experience in managing service desk tickets and resolving user queries
- Q2. Tell me about your project
- Ans.
I recently completed a project to implement a new IT ticketing system for a large organization.
Researched and evaluated different ticketing systems available in the market
Collaborated with stakeholders to gather requirements and customize the system to meet their needs
Provided training to end users on how to use the new ticketing system
Conducted testing and troubleshooting to ensure smooth implementation
- Q3. Speak on any topic you like
- Q4. Why do you want to join our company
- Ans.
I am impressed by your company's reputation for providing excellent customer service and innovative solutions.
I admire your company's commitment to customer satisfaction
I am excited about the opportunity to work with cutting-edge technology
I believe my skills and experience align well with the company's values and goals
- Q5. Are you willing to do night shift
- Ans.
Yes, I am willing to do night shifts as required for the role.
I understand that night shifts may be necessary to provide 24/7 support to users.
I am flexible with my schedule and can adjust to working during nighttime hours.
I have previous experience working night shifts in a similar role.
I am aware of the importance of maintaining a healthy work-life balance even when working night shifts.
- Q6. Are you able to commute
- Q7. Any random question on your resume
I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. What is service desk
- Ans.
Service desk is a centralized point of contact for users to get help with IT issues and requests.
Provides technical support and assistance to users
Handles IT incidents and service requests
Logs and tracks issues in a ticketing system
Resolves issues or escalates to higher level support
Communicates with users regarding status and resolution
- Q2. What is dns, domain, dhcp, router, modem
- Ans.
DNS is a system that translates domain names to IP addresses, domain is a group of network resources under the same administration, DHCP assigns IP addresses to devices, router connects multiple networks, modem connects a computer to the internet.
DNS translates domain names to IP addresses (e.g. translating www.google.com to 172.217.3.100)
Domain is a group of network resources under the same administration (e.g. google...
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Skills evaluated in this interview
Sonali Jadhav
(1 Question)
- Q1. Difference between pst and ost
- Ans.
PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.
PST is used for storing emails, contacts, calendar items, and other data in Outlook.
OST is a cached copy of the mailbox stored on the local computer for offline access.
PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...
I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.
(1 Question)
- Q1. It was all only general questions about System technical issues handling Only about the services we handle in laptop or desktop related don't miss any services while you tell them. Each service is a plus ...
Interview Preparation Tips
I applied via Company Website and was interviewed in Nov 2024. There was 1 interview round.
Quant,verbal,reasoning
Service Desk Engineer Interview Questions & Answers
Accenture
Simran's Music World (Twinkle)
posted on 26 Jan 2025
Selected
I was interviewed in Jul 2024.
(2 Questions)
- Q1. What are layers in Network
- Q2. How to find ip of system
Selected
I applied via Naukri.com and was interviewed in Oct 2023. There were 4 interview rounds.
(1 Question)
- Q1. Versant Examination
(1 Question)
- Q1. How to Check IP ?
- Ans.
To check IP, use command prompt and type 'ipconfig' or use online IP lookup tools.
Open command prompt and type 'ipconfig' to view IP address
Use online IP lookup tools like 'iplocation.net' or 'whatismyip.com' to check IP
On Windows, go to Network and Sharing Center > Change adapter settings > Right-click on the network adapter > Status > Details to view IP
(2 Questions)
- Q1. How to flush IP
- Ans.
Flushing an IP involves releasing and renewing the IP address assigned to a device.
To flush an IP on Windows, use the 'ipconfig /release' and 'ipconfig /renew' commands.
On macOS, use the 'sudo ipconfig set en0 DHCP' command to flush the IP.
On Linux, use the 'sudo dhclient -r' and 'sudo dhclient' commands to release and renew the IP.
Flushing an IP can help resolve network connectivity issues or obtain a new IP from the
- Q2. Open cmd IPConfig/release,press enter IPConfig/renew,press enter IPConfig/flushdns,press enter
Skills evaluated in this interview
Service Desk Engineer Interview Questions & Answers
Publicis Sapient
Rohit Nagpal
posted on 7 May 2023
Selected
I applied via Naukri.com and was interviewed before May 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Introduction and experience
- Q2. Skills that a candidate aquire
(1 Question)
- Q1. Technical, skills related questions
(1 Question)
- Q1. Diclscuss previous salary, offered salary and other perks
I applied via Company Website and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Basics question on Networking,DHCP,DNS,ServiceNow,
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Milestone Technologies Interviews By Designations
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Milestone Technologies Service Desk Engineer Interview Process
based on 1 interview
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Milestone Technologies Service Desk Engineer Reviews and Ratings
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