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Zones Corporate Solutions Service Desk Analyst Interview Questions and Answers

Updated 8 Jul 2024

Zones Corporate Solutions Service Desk Analyst Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Vpn Citrix outlook
  • Q2. SLA definition types of SLA and KPI
  • Ans. 

    SLA stands for Service Level Agreement, which defines the level of service expected by a customer from a supplier.

    • SLA is a contract between a service provider and a customer that outlines the services to be provided, the expected level of service, and the metrics used to measure performance.

    • There are different types of SLAs, such as customer-based SLAs, service-based SLAs, and multi-level SLAs.

    • Key Performance Indicator...

  • Answered by AI

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. About my skills, I like technically I can explain or not
  • Q2. One question for about my strenght that can I take challanges as I am physically challenged

Interview Preparation Tips

Interview preparation tips for other job seekers - Be focused on on your resume

Just fill in it what you have done and exact experience relevent only
Don't know show any extra thing out of scope.

Should fill other non relevent thing if you want to add in the extra skill and activity portion.

In short you have to be so much for focussed with your ambition and work.

Last thing type your cover letter don't know do copypaste from Google.

Service Desk Analyst Interview Questions Asked at Other Companies

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Q3. What will you if the laptop is not connecting to internet?
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Q5. What is Customer service,operating system , difference between ra ... read more

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Aug 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. General conversation
  • Q2. Basic stuff
  • Q3. Trouble shooting

Interview Preparation Tips

Round: Group Discussion
Experience: Facebook

Round: Resume Shortlist
Experience: Conversation about fac

Round: Test
Experience: Voice assessment

General Tips: Good experience..........
Skills: Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about HCL...why do you select HCl
  • Q2. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - I had completed two round for interview n clear two rounds no respons aboud versant test ...mam told me about versant test n said i will call tomorrow ...but no respons n i am waiting for versant test

I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. 1. What is a SMTP and how it's being used 2. What is ITIL and it's version 3. What were the troubleshooting for Internet disconnected? 4.What is BSOD? 5. What is the use of IPconfing command?
  • Ans. 

    Answers to common IT-related questions for Service Desk Analyst position

    • SMTP is a protocol used for sending email messages between servers

    • ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4

    • Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings

    • BSOD stands for Blue Screen of Death, a critical error in Windows operating ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Hello All,

The communication plays the vital role in the for the SD analyst roles. Please either be proficient/ Intermediate and hookup with the basic networking and troubleshooting.

Skillet
1. Microsoft office
2.Outlook
3. Drivers
4. Active Directory
5. Hardware issues
6. Software issues
7. Ticketing software tools - Not mandatory

All the very best!!!

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was easy to crack, nice company

I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Versant 

(1 Question)

  • Q1. Please Introduce yourself.
Round 3 - One-on-one 

(1 Question)

  • Q1. Please Introduce yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Service desk analyst is an easy to get into job.
Round 1 - Technical 

(3 Questions)

  • Q1. No use only polics only manager in gof father
  • Q2. All nonsense questions no use in anyone
  • Q3. No questions required to study you are the best you can give interweave directly and you will select

Interview Preparation Tips

Interview preparation tips for other job seekers - Not use no one support clearly
Round 1 - Technical 

(3 Questions)

  • Q1. No use only polics only manager in gof father
  • Q2. All nonsense questions no use in anyone
  • Q3. No questions required to study you are the best you can give interweave directly and you will select

Interview Preparation Tips

Interview preparation tips for other job seekers - Not use no one support clearly
Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
No response

I applied via Company Website and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is service desk?
  • Ans. 

    Service desk is a single point of contact for customers to report issues and request services.

    • Service desk provides technical support and assistance to customers

    • It helps to manage and resolve incidents and service requests

    • It also provides information and guidance to customers

    • Examples include IT service desk, customer service desk, and help desk

    • Service desk analysts are responsible for managing and resolving customer is

  • Answered by AI
  • Q2. What is hardware and software?
  • Ans. 

    Hardware refers to physical components of a computer system, while software refers to programs and applications that run on the system.

    • Hardware includes components such as the CPU, motherboard, RAM, and hard drive.

    • Software includes programs such as Microsoft Office, Adobe Photoshop, and web browsers.

    • Hardware and software work together to allow a computer system to function properly.

    • Hardware can be physically touched an...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Read the basics. It will help you to get job. The interview is very easy .Just be confident on yourself.

Skills evaluated in this interview

Zones Corporate Solutions Interview FAQs

How many rounds are there in Zones Corporate Solutions Service Desk Analyst interview?
Zones Corporate Solutions interview process usually has 1-2 rounds. The most common rounds in the Zones Corporate Solutions interview process are Technical and Resume Shortlist.
What are the top questions asked in Zones Corporate Solutions Service Desk Analyst interview?

Some of the top questions asked at the Zones Corporate Solutions Service Desk Analyst interview -

  1. SLA definition types of SLA and ...read more
  2. One question for about my strenght that can I take challanges as I am physicall...read more
  3. About my skills, I like technically I can explain or ...read more

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Zones Corporate Solutions Service Desk Analyst Interview Process

based on 1 interview

Interview experience

3
  
Average
View more
Zones Corporate Solutions Service Desk Analyst Salary
based on 32 salaries
₹4 L/yr - ₹7.5 L/yr
43% more than the average Service Desk Analyst Salary in India
View more details

Zones Corporate Solutions Service Desk Analyst Reviews and Ratings

based on 5 reviews

2.6/5

Rating in categories

2.5

Skill development

2.8

Work-life balance

2.6

Salary

2.7

Job security

2.9

Company culture

3.2

Promotions

2.8

Work satisfaction

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