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I applied via Job Portal and was interviewed before Jul 2023. There was 1 interview round.
SLA stands for Service Level Agreement, which defines the level of service expected by a customer from a supplier.
SLA is a contract between a service provider and a customer that outlines the services to be provided, the expected level of service, and the metrics used to measure performance.
There are different types of SLAs, such as customer-based SLAs, service-based SLAs, and multi-level SLAs.
Key Performance Indicator...
I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.
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I applied via Naukri.com and was interviewed in Aug 2017. There were 6 interview rounds.
I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.
Answers to common IT-related questions for Service Desk Analyst position
SMTP is a protocol used for sending email messages between servers
ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4
Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings
BSOD stands for Blue Screen of Death, a critical error in Windows operating ...
I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.
I applied via Company Website and was interviewed in Dec 2021. There was 1 interview round.
I applied via Company Website and was interviewed in Aug 2022. There were 3 interview rounds.
DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.
DNS is like a phonebook for the internet
It helps to locate websites by translating domain names into IP addresses
DNS servers store information about domain names and their corresponding IP addresses
DNS is essential for browsing the internet and accessing websites
Multi factor authentication is a security process that requires users to provide two or more forms of identification to access a system.
It adds an extra layer of security to prevent unauthorized access
Examples include using a password and a fingerprint scan or a security token and a PIN
It is commonly used in online banking, email, and other sensitive applications
I will troubleshoot the issue by checking the network settings and running diagnostic tests.
Check if the laptop is connected to the correct network
Ensure that the Wi-Fi is turned on and the laptop is within range
Run network diagnostic tests to identify the issue
Reset the network settings or restart the laptop if necessary
Contact the IT department for further assistance if the issue persists
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Service Desk Engineer
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Service Desk Analyst 1
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Service Desk Analyst
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Key Account Manager
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Technical Support Engineer
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