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Zones Corporate Solutions Service Desk Analyst Interview Questions and Answers

Updated 8 Jul 2024

Zones Corporate Solutions Service Desk Analyst Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Vpn Citrix outlook
  • Q2. SLA definition types of SLA and KPI
  • Ans. 

    SLA stands for Service Level Agreement, which defines the level of service expected by a customer from a supplier.

    • SLA is a contract between a service provider and a customer that outlines the services to be provided, the expected level of service, and the metrics used to measure performance.

    • There are different types of SLAs, such as customer-based SLAs, service-based SLAs, and multi-level SLAs.

    • Key Performance Indicator...

  • Answered by AI

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. About my skills, I like technically I can explain or not
  • Q2. One question for about my strenght that can I take challanges as I am physically challenged

Interview Preparation Tips

Interview preparation tips for other job seekers - Be focused on on your resume

Just fill in it what you have done and exact experience relevent only
Don't know show any extra thing out of scope.

Should fill other non relevent thing if you want to add in the extra skill and activity portion.

In short you have to be so much for focussed with your ambition and work.

Last thing type your cover letter don't know do copypaste from Google.

Service Desk Analyst Interview Questions Asked at Other Companies

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Q3. What will you if the laptop is not connecting to internet?
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Q5. What is Customer service,operating system , difference between ra ... read more

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Aug 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. General conversation
  • Q2. Basic stuff
  • Q3. Trouble shooting

Interview Preparation Tips

Round: Group Discussion
Experience: Facebook

Round: Resume Shortlist
Experience: Conversation about fac

Round: Test
Experience: Voice assessment

General Tips: Good experience..........
Skills: Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about HCL...why do you select HCl
  • Q2. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - I had completed two round for interview n clear two rounds no respons aboud versant test ...mam told me about versant test n said i will call tomorrow ...but no respons n i am waiting for versant test

I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. 1. What is a SMTP and how it's being used 2. What is ITIL and it's version 3. What were the troubleshooting for Internet disconnected? 4.What is BSOD? 5. What is the use of IPconfing command?
  • Ans. 

    Answers to common IT-related questions for Service Desk Analyst position

    • SMTP is a protocol used for sending email messages between servers

    • ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4

    • Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings

    • BSOD stands for Blue Screen of Death, a critical error in Windows operating ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Hello All,

The communication plays the vital role in the for the SD analyst roles. Please either be proficient/ Intermediate and hookup with the basic networking and troubleshooting.

Skillet
1. Microsoft office
2.Outlook
3. Drivers
4. Active Directory
5. Hardware issues
6. Software issues
7. Ticketing software tools - Not mandatory

All the very best!!!

Skills evaluated in this interview

I applied via Referral and was interviewed in Sep 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. 1- Tell me something about yourself 2- What was your previous Experience 3- Tell me something about your family background
  • Ans. 

    I am a Service Desk Analyst with previous experience in IT support. I come from a close-knit family.

    • I have worked as a Service Desk Analyst for the past 3 years, providing technical support to end-users.

    • Prior to that, I worked as a Help Desk Technician for a software company.

    • I have a strong understanding of IT systems and troubleshooting techniques.

    • In my previous role, I successfully resolved over 1000 support tickets ...

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. 1-How do you connect a printer using an IP address 2- Scenario-based questions ( How would you help a client from the healthcare industry who is finding difficulties connecting to the hospital wifi ) 3- ...
Round 4 - Assignment 

An automated email gets triggered by Pearson group as they are the 3rd party service providers for HCL for the Versant test.

Round 5 - HR 

(1 Question)

  • Q1. If you clear the Versant round, You will be contacted through HR for the salary discussion.

Interview Preparation Tips

Topics to prepare for HCLTech Service Desk Analyst interview:
  • Youtube (
  • Pearson versant
Interview preparation tips for other job seekers - Make sure you go through YouTube videos for the versant test and practice it for at least a day.

Make sure you record your voice and correct it if you're mispronouncing it.

I applied via Instagram job pages and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. 1.Tell me about your self? 2.explain about the project work you have done 3.Strength and weakness 4.Hobbies 5.resume based questions. 6.Are you ready to re locate 7.Are you ok to sign the bond 8. Are y...

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) As I am still pursuing my graduation , due to college timings I was a bit late than the scheduled time, I received a mail " You can log out now " But immediatly I kept a mail for the help line Then I waited for 30 min then I got connected for the interview call, so it may take time but be on website till you get the interview notification
2 ) the HR questioned me how I'll be dealing with things and managing time. So, be ready to answer any kind of questions might be situational based, project, resume based, etc what ever you answer there will be a question from it so think before you answer, so that you can explain the HR.
I had both Technical and HR round where the interviewers where very friendly. No need to be tensed If you know what you are answering you'll be able to handle it smoothly.
All the Best 👍💯

I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Versant 

(1 Question)

  • Q1. Please Introduce yourself.
Round 3 - One-on-one 

(1 Question)

  • Q1. Please Introduce yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Service desk analyst is an easy to get into job.
Round 1 - Technical 

(3 Questions)

  • Q1. No use only polics only manager in gof father
  • Q2. All nonsense questions no use in anyone
  • Q3. No questions required to study you are the best you can give interweave directly and you will select

Interview Preparation Tips

Interview preparation tips for other job seekers - Not use no one support clearly
Round 1 - Technical 

(3 Questions)

  • Q1. No use only polics only manager in gof father
  • Q2. All nonsense questions no use in anyone
  • Q3. No questions required to study you are the best you can give interweave directly and you will select

Interview Preparation Tips

Interview preparation tips for other job seekers - Not use no one support clearly

Zones Corporate Solutions Interview FAQs

How many rounds are there in Zones Corporate Solutions Service Desk Analyst interview?
Zones Corporate Solutions interview process usually has 1-2 rounds. The most common rounds in the Zones Corporate Solutions interview process are Technical and Resume Shortlist.
What are the top questions asked in Zones Corporate Solutions Service Desk Analyst interview?

Some of the top questions asked at the Zones Corporate Solutions Service Desk Analyst interview -

  1. SLA definition types of SLA and ...read more
  2. One question for about my strenght that can I take challanges as I am physicall...read more
  3. About my skills, I like technically I can explain or ...read more

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Zones Corporate Solutions Service Desk Analyst Interview Process

based on 1 interview

Interview experience

3
  
Average
View more
Zones Corporate Solutions Service Desk Analyst Salary
based on 32 salaries
₹4 L/yr - ₹7.5 L/yr
43% more than the average Service Desk Analyst Salary in India
View more details

Zones Corporate Solutions Service Desk Analyst Reviews and Ratings

based on 5 reviews

2.6/5

Rating in categories

2.5

Skill development

2.8

Work-life balance

2.6

Salary

2.7

Job security

2.9

Company culture

3.2

Promotions

2.8

Work satisfaction

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