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I applied via Job Portal and was interviewed before Jul 2023. There was 1 interview round.
SLA stands for Service Level Agreement, which defines the level of service expected by a customer from a supplier.
SLA is a contract between a service provider and a customer that outlines the services to be provided, the expected level of service, and the metrics used to measure performance.
There are different types of SLAs, such as customer-based SLAs, service-based SLAs, and multi-level SLAs.
Key Performance Indicator...
I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.
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I applied via Naukri.com and was interviewed in Aug 2017. There were 6 interview rounds.
I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.
Answers to common IT-related questions for Service Desk Analyst position
SMTP is a protocol used for sending email messages between servers
ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4
Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings
BSOD stands for Blue Screen of Death, a critical error in Windows operating ...
I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.
I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.
I applied via Company Website and was interviewed in Jun 2022. There were 2 interview rounds.
Service desk is a single point of contact for customers to report issues and request services.
Service desk provides technical support and assistance to customers
It helps to manage and resolve incidents and service requests
It also provides information and guidance to customers
Examples include IT service desk, customer service desk, and help desk
Service desk analysts are responsible for managing and resolving customer is
Hardware refers to physical components of a computer system, while software refers to programs and applications that run on the system.
Hardware includes components such as the CPU, motherboard, RAM, and hard drive.
Software includes programs such as Microsoft Office, Adobe Photoshop, and web browsers.
Hardware and software work together to allow a computer system to function properly.
Hardware can be physically touched an...
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Service Desk Engineer
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Service Desk Analyst 1
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Service Desk Analyst
32
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Key Account Manager
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Technical Support Engineer
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