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Zones Corporate Solutions Service Desk Analyst Interview Questions and Answers
Zones Corporate Solutions Service Desk Analyst Interview Experiences
2 interviews found
Anonymous
Selected
I applied via Job Portal and was interviewed before Jul 2023. There was 1 interview round.
(2 Questions)
- Q1. Vpn Citrix outlook
- Q2. SLA definition types of SLA and KPI
- Ans.
SLA stands for Service Level Agreement, which defines the level of service expected by a customer from a supplier.
SLA is a contract between a service provider and a customer that outlines the services to be provided, the expected level of service, and the metrics used to measure performance.
There are different types of SLAs, such as customer-based SLAs, service-based SLAs, and multi-level SLAs.
Key Performance Indicator...
I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.
(2 Questions)
- Q1. About my skills, I like technically I can explain or not
- Q2. One question for about my strenght that can I take challanges as I am physically challenged
Interview Preparation Tips
Just fill in it what you have done and exact experience relevent only
Don't know show any extra thing out of scope.
Should fill other non relevent thing if you want to add in the extra skill and activity portion.
In short you have to be so much for focussed with your ambition and work.
Last thing type your cover letter don't know do copypaste from Google.
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I applied via Naukri.com and was interviewed in Aug 2017. There were 6 interview rounds.
Interview Questionnaire
3 Questions
- Q1. General conversation
- Q2. Basic stuff
- Q3. Trouble shooting
Interview Preparation Tips
Experience: Facebook
Round: Resume Shortlist
Experience: Conversation about fac
Round: Test
Experience: Voice assessment
General Tips: Good experience..........
Skills: Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
(2 Questions)
- Q1. Tell me about HCL...why do you select HCl
- Q2. Tell me about your self
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.
(1 Question)
- Q1. 1. What is a SMTP and how it's being used 2. What is ITIL and it's version 3. What were the troubleshooting for Internet disconnected? 4.What is BSOD? 5. What is the use of IPconfing command?
- Ans.
Answers to common IT-related questions for Service Desk Analyst position
SMTP is a protocol used for sending email messages between servers
ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4
Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings
BSOD stands for Blue Screen of Death, a critical error in Windows operating ...
Interview Preparation Tips
The communication plays the vital role in the for the SD analyst roles. Please either be proficient/ Intermediate and hookup with the basic networking and troubleshooting.
Skillet
1. Microsoft office
2.Outlook
3. Drivers
4. Active Directory
5. Hardware issues
6. Software issues
7. Ticketing software tools - Not mandatory
All the very best!!!
Skills evaluated in this interview
I applied via Referral and was interviewed in Sep 2022. There were 5 interview rounds.
(1 Question)
- Q1. 1- Tell me something about yourself 2- What was your previous Experience 3- Tell me something about your family background
- Ans.
I am a Service Desk Analyst with previous experience in IT support. I come from a close-knit family.
I have worked as a Service Desk Analyst for the past 3 years, providing technical support to end-users.
Prior to that, I worked as a Help Desk Technician for a software company.
I have a strong understanding of IT systems and troubleshooting techniques.
In my previous role, I successfully resolved over 1000 support tickets ...
(1 Question)
- Q1. 1-How do you connect a printer using an IP address 2- Scenario-based questions ( How would you help a client from the healthcare industry who is finding difficulties connecting to the hospital wifi ) 3- ...
An automated email gets triggered by Pearson group as they are the 3rd party service providers for HCL for the Versant test.
(1 Question)
- Q1. If you clear the Versant round, You will be contacted through HR for the salary discussion.
Interview Preparation Tips
- Youtube (
- Pearson versant
Make sure you record your voice and correct it if you're mispronouncing it.
I applied via Instagram job pages and was interviewed in Mar 2022. There was 1 interview round.
(1 Question)
- Q1. 1.Tell me about your self? 2.explain about the project work you have done 3.Strength and weakness 4.Hobbies 5.resume based questions. 6.Are you ready to re locate 7.Are you ok to sign the bond 8. Are y...
Interview Preparation Tips
2 ) the HR questioned me how I'll be dealing with things and managing time. So, be ready to answer any kind of questions might be situational based, project, resume based, etc what ever you answer there will be a question from it so think before you answer, so that you can explain the HR.
I had both Technical and HR round where the interviewers where very friendly. No need to be tensed If you know what you are answering you'll be able to handle it smoothly.
All the Best 👍💯
I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.
(1 Question)
- Q1. Please Introduce yourself.
(1 Question)
- Q1. Please Introduce yourself.
Interview Preparation Tips
(3 Questions)
- Q1. No use only polics only manager in gof father
- Q2. All nonsense questions no use in anyone
- Q3. No questions required to study you are the best you can give interweave directly and you will select
Interview Preparation Tips
(3 Questions)
- Q1. No use only polics only manager in gof father
- Q2. All nonsense questions no use in anyone
- Q3. No questions required to study you are the best you can give interweave directly and you will select
Interview Preparation Tips
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Zones Corporate Solutions Service Desk Analyst Interview Process
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Zones Corporate Solutions Service Desk Analyst Reviews and Ratings
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Rating in categories
|
Service Desk Engineer
52
salaries
|  ₹0 L/yr - ₹0 L/yr |
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Service Desk Analyst 1
38
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Service Desk Analyst
32
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Key Account Manager
30
salaries
| ₹0 L/yr - ₹0 L/yr |
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Technical Support Engineer
25
salaries
| ₹0 L/yr - ₹0 L/yr |
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