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I applied via Job Portal and was interviewed before Jul 2023. There was 1 interview round.
SLA stands for Service Level Agreement, which defines the level of service expected by a customer from a supplier.
SLA is a contract between a service provider and a customer that outlines the services to be provided, the expected level of service, and the metrics used to measure performance.
There are different types of SLAs, such as customer-based SLAs, service-based SLAs, and multi-level SLAs.
Key Performance Indicator...
I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.
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I applied via Naukri.com and was interviewed in Aug 2017. There were 6 interview rounds.
I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.
Answers to common IT-related questions for Service Desk Analyst position
SMTP is a protocol used for sending email messages between servers
ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4
Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings
BSOD stands for Blue Screen of Death, a critical error in Windows operating ...
I applied via Referral and was interviewed in Sep 2022. There were 5 interview rounds.
I am a Service Desk Analyst with previous experience in IT support. I come from a close-knit family.
I have worked as a Service Desk Analyst for the past 3 years, providing technical support to end-users.
Prior to that, I worked as a Help Desk Technician for a software company.
I have a strong understanding of IT systems and troubleshooting techniques.
In my previous role, I successfully resolved over 1000 support tickets ...
An automated email gets triggered by Pearson group as they are the 3rd party service providers for HCL for the Versant test.
I applied via Instagram job pages and was interviewed in Mar 2022. There was 1 interview round.
I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.
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Service Desk Engineer
52
salaries
| ₹0 L/yr - ₹0 L/yr |
Service Desk Analyst 1
38
salaries
| ₹0 L/yr - ₹0 L/yr |
Service Desk Analyst
32
salaries
| ₹0 L/yr - ₹0 L/yr |
Key Account Manager
30
salaries
| ₹0 L/yr - ₹0 L/yr |
Technical Support Engineer
25
salaries
| ₹0 L/yr - ₹0 L/yr |
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