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Accenture Service Desk Analyst Interview Questions and Answers
Updated
5 Feb 2023
1 interview found
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Anonymous
Interview experience
Good
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected
I applied via Company Website and was interviewed in Aug 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (1 Question)
- Q1. Experience, knowledge test, salary expectations. View Answers (1)
3
Technical Round (3 Questions)
- Q1. What is dns?
How to your probe questions to users? View Answers (1)
- Q2. What is multi factor authentication? View Answers (1)
- Q3. What will you if the laptop is not connecting to internet? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident
Know yourself and your skills
Mark your value
Know yourself and your skills
Mark your value
Skills evaluated in this interview
Interview questions from similar companies
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
Selected
3 Interview Rounds
1
One-on-one Round (3 Questions)
- Q1. Self Introduction Add Answer
- Q2. Vocabulary test Add Answer
- Q3. Itil and vpn. role and responsibilities Add Answer
2
Technical Round (1 Question)
- Q1. Itil,vpn,role and responsibilities Add Answer
3
Technical Round (1 Question)
- Q1. Communication skills Add Answer
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Not Selected
I applied via Campus Placement and was interviewed in Feb 2023.
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Aptitude Test Round
Aptitude is inborn potential to perform certain kinds of activities, whether physical or mental, and whether developed or undeveloped. Aptitude is often contrasted with skills and abilities, which are developed through learning.
3
Group Discussion Round
Group discussion (GD) is a comprehensive technique to judge the suitability of an individual and his appropriateness for admission, scholarship, job, etc. GD assesses the overall personality – thoughts, feelings and behaviour - of an individual in a group. A topic is presented to the group members for discussion.
4
HR Round (2 Questions)
- Q1. Tell me something about yourself? ... What are your strengths? ... Why are you interested in this job? ... Where do you see yourself in the next 5 years? ... Wo...read more View Answers (1)
- Q2. Tell me about yourself. Why do you want to work for our company? What are your greatest strengths and weaknesses? Why are you looking for a change? Tell me abou...read more View Answers (1)
5
Technical Round (1 Question)
- Q1. Do you have any technical certifications? How many programming languages do you know? What are the different types of OS you are comfortable working with? What ...read more View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Do you have any technical certifications?
How many programming languages do you know?
What are the different types of OS you are comfortable working with?#1. Identify Your Career Goals. ...
#2. Dedicate Time to the Search. ...
#3. Don't Limit Your Search to Online Resources. ...
#4. Make Networking Part of Your Everyday Life. ...
#5. Keep Yourself Busy. ...
#6. Optimize Your LinkedIn Profile. ...
#7. Use Several Job-Search Websites. ...
#8. Do Your research.
How many programming languages do you know?
What are the different types of OS you are comfortable working with?#1. Identify Your Career Goals. ...
#2. Dedicate Time to the Search. ...
#3. Don't Limit Your Search to Online Resources. ...
#4. Make Networking Part of Your Everyday Life. ...
#5. Keep Yourself Busy. ...
#6. Optimize Your LinkedIn Profile. ...
#7. Use Several Job-Search Websites. ...
#8. Do Your research.
Skills evaluated in this interview
Interview experience
Average
Difficulty level
Easy
Duration
4-6 weeks
Result
No response
I applied via Company Website and was interviewed in Jun 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Technical Round (2 Questions)
- Q1. What is service desk? View Answers (1)
- Q2. What is hardware and software? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Read the basics. It will help you to get job. The interview is very easy .Just be confident on yourself.
Skills evaluated in this interview
M. Bhavana priya
I applied via Instagram job pages and was interviewed in Mar 2022.
1 Interview Round
1
HR Round (1 Question)
- Q1. 1.Tell me about your self? 2.explain about the project work you have done 3.Strength and weakness 4.Hobbies 5.resume based questions. 6.Are you ready to re loca...read more View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - 1) As I am still pursuing my graduation , due to college timings I was a bit late than the scheduled time, I received a mail " You can log out now " But immediatly I kept a mail for the help line Then I waited for 30 min then I got connected for the interview call, so it may take time but be on website till you get the interview notification
2 ) the HR questioned me how I'll be dealing with things and managing time. So, be ready to answer any kind of questions might be situational based, project, resume based, etc what ever you answer there will be a question from it so think before you answer, so that you can explain the HR.
I had both Technical and HR round where the interviewers where very friendly. No need to be tensed If you know what you are answering you'll be able to handle it smoothly.
All the Best 👍💯
2 ) the HR questioned me how I'll be dealing with things and managing time. So, be ready to answer any kind of questions might be situational based, project, resume based, etc what ever you answer there will be a question from it so think before you answer, so that you can explain the HR.
I had both Technical and HR round where the interviewers where very friendly. No need to be tensed If you know what you are answering you'll be able to handle it smoothly.
All the Best 👍💯
1 Interview Round
1
Technical Round (3 Questions)
- Q1. No use only polics only manager in gof father Add Answer
- Q2. All nonsense questions no use in anyone Add Answer
- Q3. No questions required to study you are the best you can give interweave directly and you will select Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Not use no one support clearly
I applied via Referral and was interviewed in Sep 2022.
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
HR Round (1 Question)
- Q1. 1- Tell me something about yourself
2- What was your previous Experience
3- Tell me something about your family background View Answers (1)
3
Technical Round (1 Question)
- Q1. 1-How do you connect a printer using an IP address 2- Scenario-based questions ( How would you help a client from the healthcare industry who is finding difficu...read more View Answers (1)
4
Assignment Round
An automated email gets triggered by Pearson group as they are the 3rd party service providers for HCL for the Versant test.
5
HR Round (1 Question)
- Q1. If you clear the Versant round, You will be contacted through HR for the salary discussion. Add Answer
Interview Preparation Tips
Topics to prepare for HCLTech Service Desk Analyst interview:
Make sure you record your voice and correct it if you're mispronouncing it.
- Youtube (
- Pearson versant
Make sure you record your voice and correct it if you're mispronouncing it.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2
Assessment Round (2 Questions)
- Q1. What is your favourite movie and festival View Answers (1)
- Q2. What is you favorite cartoon.? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Karma Always comes with good fortunes, and will get you the great success, not just a tries
I applied via Company Website and was interviewed in Jul 2021.
Interview Questions
- Q1. Tell me about your self?
View Answers (1)
- Q2. What is Customer service,operating system , difference between ram & rom?
View Answers (1)
- Q3. Why do you want to choose IT?
Add Answer
- Q4. Are u comfortable for rotational shift & location
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Interview was good & HR behave me very well.overall amazing
Skills evaluated in this interview
1 Interview Round
1
Technical Round (3 Questions)
- Q1. No use only polics only manager in gof father Add Answer
- Q2. All nonsense questions no use in anyone Add Answer
- Q3. No questions required to study you are the best you can give interweave directly and you will select Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Not use no one support clearly
Accenture Interview FAQs
How many rounds are there in Accenture Service Desk Analyst interview?
Accenture interview process usually has 3 rounds. The most common rounds in the Accenture interview process are Resume Shortlist, HR and Technical.
How to prepare for Accenture Service Desk Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Accenture. The most common topics and skills that interviewers at Accenture expect are Service Desk, Customer Service, Consulting, Customer Service Delivery and Management.
What are the top questions asked in Accenture Service Desk Analyst interview?
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People are getting interviews through
based on 1 Accenture interview
Company Website
100%
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Low Confidence means the data is based on a small number of responses received from the candidates.
Interview Questions from Similar Companies
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7%
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than the average Service Desk Analyst Salary in India
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Accenture Service Desk Analyst Reviews and Ratings
based on 5 reviews
Rating in categories
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|  ₹3 L/yr - ₹12 L/yr |
|
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|
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