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Cognizant
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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I applied via Company Website and was interviewed in Jun 2022. There were 2 interview rounds.
Service desk is a single point of contact for customers to report issues and request services.
Service desk provides technical support and assistance to customers
It helps to manage and resolve incidents and service requests
It also provides information and guidance to customers
Examples include IT service desk, customer service desk, and help desk
Service desk analysts are responsible for managing and resolving customer is
Hardware refers to physical components of a computer system, while software refers to programs and applications that run on the system.
Hardware includes components such as the CPU, motherboard, RAM, and hard drive.
Software includes programs such as Microsoft Office, Adobe Photoshop, and web browsers.
Hardware and software work together to allow a computer system to function properly.
Hardware can be physically touched an...
I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.
Customer service, operating system, RAM and ROM differences explained.
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
An operating system is a software that manages computer hardware and software resources.
RAM (Random Access Memory) is a type of computer memory that is volatile and used for temporary storage.
ROM (Read-Only Memory) is a type of computer memor...
I applied via Company Website and was interviewed in Dec 2021. There was 1 interview round.
What people are saying about Cognizant
I applied via Naukri.com and was interviewed in Aug 2017. There were 6 interview rounds.
I applied via Instagram job pages and was interviewed in Mar 2022. There was 1 interview round.
I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.
I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.
Answers to common IT-related questions for Service Desk Analyst position
SMTP is a protocol used for sending email messages between servers
ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4
Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings
BSOD stands for Blue Screen of Death, a critical error in Windows operating ...
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