Cognizant Service Desk Analyst Interview Questions and Answers

Q1. 1. What is a SMTP and how it's being used 2. What is ITIL and it's version 3. What were the troubleshooting for Internet disconnected? 4.What is BSOD? 5. What is the use of IPconfing command?
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Answers to common IT-related questions for Service Desk Analyst position
• SMTP is a protocol used for sending email messages between servers

• ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4

• Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings

• BSOD stands for Blue Screen of Death, a critical error in Windows operating ...read more
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Q1. Tell me about yourself.
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Q1. Self Introduction
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Q2. Vocabulary test
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Q3. Itil and vpn. role and responsibilities
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Q1. Itil,vpn,role and responsibilities
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Q1. Communication skills
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Aptitude is inborn potential to perform certain kinds of activities, whether physical or mental, and whether developed or undeveloped. Aptitude is often contrasted with skills and abilities, which are developed through learning.

Group discussion (GD) is a comprehensive technique to judge the suitability of an individual and his appropriateness for admission, scholarship, job, etc. GD assesses the overall personality – thoughts, feelings and behaviour - of an individual in a group. A topic is presented to the group members for discussion.

Q1. Tell me something about yourself? ... What are your strengths? ... Why are you interested in this job? ... Where do you see yourself in the next 5 years? ... Would you like to work overtime or odd hours?
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I am a dedicated and experienced Service Desk Analyst with strong problem-solving skills and a passion for providing excellent customer service.
• Strong problem-solving skills

• Excellent customer service

• Dedicated and experienced

• Passionate about the role

• Ability to handle challenging situations

• Good communication skills

• Attention to detail

• Ability to work well under pressure
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Q2. Tell me about yourself. Why do you want to work for our company? What are your greatest strengths and weaknesses? Why are you looking for a change? Tell me about the gap in your resume. How would you rate ...read more
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I am a highly motivated Service Desk Analyst with a strong passion for providing excellent customer support and resolving technical issues.
• Experience in handling a wide range of technical support requests

• Strong problem-solving and troubleshooting skills

• Excellent communication and interpersonal skills

• Ability to work well under pressure and meet deadlines

• Proficient in various help desk software and ticketing systems

• Prove...read more
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Q1. Do you have any technical certifications? How many programming languages do you know? What are the different types of OS you are comfortable working with? What is the extent of your technical expertise? Ho...read more
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I have technical certifications and experience with multiple OS and development tools.
• I have a certification in CompTIA A+ and am working towards my Network+ certification.

• I am proficient in Java, Python, and C++.

• I am comfortable working with Windows, MacOS, and Linux operating systems.

• My technical expertise includes troubleshooting hardware and software issues, network connectivity, and system administration.

• I have us...read more
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Q1. Tell me about HCL...why do you select HCl
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HCL Technologies is a global IT services company known for its innovative solutions and commitment to customer satisfaction.
• HCL has a strong reputation in the IT industry, providing services to various sectors including healthcare, finance, and manufacturing.

• The company emphasizes innovation, leveraging emerging technologies like AI and cloud computing to enhance service delivery.

• HCL's employee-centric culture fosters ...read more
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Q2. Tell me about your self
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