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Cognizant Service Desk Analyst Interview Questions and Answers

Updated 2 Dec 2022

Cognizant Service Desk Analyst Interview Experiences

3 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
No response

I applied via Company Website and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is service desk?
  • Ans. 

    Service desk is a single point of contact for customers to report issues and request services.

    • Service desk provides technical support and assistance to customers

    • It helps to manage and resolve incidents and service requests

    • It also provides information and guidance to customers

    • Examples include IT service desk, customer service desk, and help desk

    • Service desk analysts are responsible for managing and resolving customer is

  • Answered by AI
  • Q2. What is hardware and software?
  • Ans. 

    Hardware refers to physical components of a computer system, while software refers to programs and applications that run on the system.

    • Hardware includes components such as the CPU, motherboard, RAM, and hard drive.

    • Software includes programs such as Microsoft Office, Adobe Photoshop, and web browsers.

    • Hardware and software work together to allow a computer system to function properly.

    • Hardware can be physically touched an...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Read the basics. It will help you to get job. The interview is very easy .Just be confident on yourself.

Skills evaluated in this interview

I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about your self?
  • Q2. What is Customer service,operating system , difference between ram & rom?
  • Ans. 

    Customer service, operating system, RAM and ROM differences explained.

    • Customer service is the provision of assistance and support to customers before, during, and after a purchase.

    • An operating system is a software that manages computer hardware and software resources.

    • RAM (Random Access Memory) is a type of computer memory that is volatile and used for temporary storage.

    • ROM (Read-Only Memory) is a type of computer memor...

  • Answered by AI
  • Q3. Why do you want to choose IT?
  • Q4. Are u comfortable for rotational shift & location

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was good & HR behave me very well.overall amazing

Skills evaluated in this interview

Service Desk Analyst Interview Questions Asked at Other Companies

Q1. Do you have computer knowledge and T/s knowledge for the problems ... read more
Q2. What is the command in CMD to check the system info and Mac addre ... read more
asked in Accenture
Q3. What will you if the laptop is not connecting to internet?
asked in Wipro
Q4. Do you have any technical certifications? How many programming la ... read more
asked in Cognizant
Q5. What is Customer service,operating system , difference between ra ... read more

I applied via Company Website and was interviewed in Dec 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Basics of c ,core Java basics

Interview Preparation Tips

Interview preparation tips for other job seekers - Market yourself. ...
Apply even if you're not fully qualified. ...
Job search like it's your job. ...
Use informational interviews to network

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Aug 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. General conversation
  • Q2. Basic stuff
  • Q3. Trouble shooting

Interview Preparation Tips

Round: Group Discussion
Experience: Facebook

Round: Resume Shortlist
Experience: Conversation about fac

Round: Test
Experience: Voice assessment

General Tips: Good experience..........
Skills: Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

I applied via Instagram job pages and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. 1.Tell me about your self? 2.explain about the project work you have done 3.Strength and weakness 4.Hobbies 5.resume based questions. 6.Are you ready to re locate 7.Are you ok to sign the bond 8. Are y...

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) As I am still pursuing my graduation , due to college timings I was a bit late than the scheduled time, I received a mail " You can log out now " But immediatly I kept a mail for the help line Then I waited for 30 min then I got connected for the interview call, so it may take time but be on website till you get the interview notification
2 ) the HR questioned me how I'll be dealing with things and managing time. So, be ready to answer any kind of questions might be situational based, project, resume based, etc what ever you answer there will be a question from it so think before you answer, so that you can explain the HR.
I had both Technical and HR round where the interviewers where very friendly. No need to be tensed If you know what you are answering you'll be able to handle it smoothly.
All the Best 👍💯

I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Versant 

(1 Question)

  • Q1. Please Introduce yourself.
Round 3 - One-on-one 

(1 Question)

  • Q1. Please Introduce yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Service desk analyst is an easy to get into job.
Round 1 - Technical 

(3 Questions)

  • Q1. No use only polics only manager in gof father
  • Q2. All nonsense questions no use in anyone
  • Q3. No questions required to study you are the best you can give interweave directly and you will select

Interview Preparation Tips

Interview preparation tips for other job seekers - Not use no one support clearly
Round 1 - Technical 

(3 Questions)

  • Q1. No use only polics only manager in gof father
  • Q2. All nonsense questions no use in anyone
  • Q3. No questions required to study you are the best you can give interweave directly and you will select

Interview Preparation Tips

Interview preparation tips for other job seekers - Not use no one support clearly
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(3 Questions)

  • Q1. Self Introduction
  • Q2. Vocabulary test
  • Q3. Itil and vpn. role and responsibilities
Round 2 - Technical 

(1 Question)

  • Q1. Itil,vpn,role and responsibilities
Round 3 - Technical 

(1 Question)

  • Q1. Communication skills

I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. 1. What is a SMTP and how it's being used 2. What is ITIL and it's version 3. What were the troubleshooting for Internet disconnected? 4.What is BSOD? 5. What is the use of IPconfing command?
  • Ans. 

    Answers to common IT-related questions for Service Desk Analyst position

    • SMTP is a protocol used for sending email messages between servers

    • ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4

    • Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings

    • BSOD stands for Blue Screen of Death, a critical error in Windows operating ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Hello All,

The communication plays the vital role in the for the SD analyst roles. Please either be proficient/ Intermediate and hookup with the basic networking and troubleshooting.

Skillet
1. Microsoft office
2.Outlook
3. Drivers
4. Active Directory
5. Hardware issues
6. Software issues
7. Ticketing software tools - Not mandatory

All the very best!!!

Skills evaluated in this interview

Cognizant Interview FAQs

How many rounds are there in Cognizant Service Desk Analyst interview?
Cognizant interview process usually has 1-2 rounds. The most common rounds in the Cognizant interview process are HR, Resume Shortlist and Technical.
How to prepare for Cognizant Service Desk Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Cognizant. The most common topics and skills that interviewers at Cognizant expect are System Design, JPA, Oracle Payables, Ruby and Technical Voice Process.
What are the top questions asked in Cognizant Service Desk Analyst interview?

Some of the top questions asked at the Cognizant Service Desk Analyst interview -

  1. What is Customer service,operating system , difference between ram & r...read more
  2. what is service de...read more
  3. what is hardware and softwa...read more

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Cognizant Service Desk Analyst Interview Process

based on 1 interview

Interview experience

3
  
Average
View more
Cognizant Service Desk Analyst Salary
based on 60 salaries
₹2 L/yr - ₹8.2 L/yr
19% more than the average Service Desk Analyst Salary in India
View more details

Cognizant Service Desk Analyst Reviews and Ratings

based on 5 reviews

3.8/5

Rating in categories

3.7

Skill development

3.3

Work-life balance

3.3

Salary

3.1

Job security

3.4

Company culture

3.0

Promotions

3.0

Work satisfaction

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