Cognizant Service Desk Analyst Interview Questions and Answers

Service desk is a single point of contact for customers to report issues and request services.

• Service desk provides technical support and assistance to customers

• It helps to manage and resolve incidents and service requests

• It also provides information and guidance to customers

• Examples include IT service desk, customer service desk, and help desk

• Service desk analysts are responsible for managing and resolving customer is

Hardware refers to physical components of a computer system, while software refers to programs and applications that run on the system.

• Hardware includes components such as the CPU, motherboard, RAM, and hard drive.

• Software includes programs such as Microsoft Office, Adobe Photoshop, and web browsers.

• Hardware and software work together to allow a computer system to function properly.

• Hardware can be physically touched an...read more