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Cognizant
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Cognizant Service Desk Analyst Interview Questions and Answers
Cognizant Service Desk Analyst Interview Experiences
3 interviews found
Anonymous
I applied via Company Website and was interviewed in Jun 2022. There were 2 interview rounds.
(2 Questions)
- Q1. What is service desk?
- Ans.
Service desk is a single point of contact for customers to report issues and request services.
Service desk provides technical support and assistance to customers
It helps to manage and resolve incidents and service requests
It also provides information and guidance to customers
Examples include IT service desk, customer service desk, and help desk
Service desk analysts are responsible for managing and resolving customer is
- Q2. What is hardware and software?
- Ans.
Hardware refers to physical components of a computer system, while software refers to programs and applications that run on the system.
Hardware includes components such as the CPU, motherboard, RAM, and hard drive.
Software includes programs such as Microsoft Office, Adobe Photoshop, and web browsers.
Hardware and software work together to allow a computer system to function properly.
Hardware can be physically touched an...
Interview Preparation Tips
Skills evaluated in this interview
I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Tell me about your self?
- Q2. What is Customer service,operating system , difference between ram & rom?
- Ans.
Customer service, operating system, RAM and ROM differences explained.
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
An operating system is a software that manages computer hardware and software resources.
RAM (Random Access Memory) is a type of computer memory that is volatile and used for temporary storage.
ROM (Read-Only Memory) is a type of computer memor...
- Q3. Why do you want to choose IT?
- Q4. Are u comfortable for rotational shift & location
Interview Preparation Tips
Skills evaluated in this interview
I applied via Company Website and was interviewed in Dec 2021. There was 1 interview round.
(1 Question)
- Q1. Basics of c ,core Java basics
Interview Preparation Tips
Apply even if you're not fully qualified. ...
Job search like it's your job. ...
Use informational interviews to network
What people are saying about Cognizant
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Aug 2017. There were 6 interview rounds.
Interview Questionnaire
3 Questions
- Q1. General conversation
- Q2. Basic stuff
- Q3. Trouble shooting
Interview Preparation Tips
Experience: Facebook
Round: Resume Shortlist
Experience: Conversation about fac
Round: Test
Experience: Voice assessment
General Tips: Good experience..........
Skills: Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
I applied via Instagram job pages and was interviewed in Mar 2022. There was 1 interview round.
(1 Question)
- Q1. 1.Tell me about your self? 2.explain about the project work you have done 3.Strength and weakness 4.Hobbies 5.resume based questions. 6.Are you ready to re locate 7.Are you ok to sign the bond 8. Are y...
Interview Preparation Tips
2 ) the HR questioned me how I'll be dealing with things and managing time. So, be ready to answer any kind of questions might be situational based, project, resume based, etc what ever you answer there will be a question from it so think before you answer, so that you can explain the HR.
I had both Technical and HR round where the interviewers where very friendly. No need to be tensed If you know what you are answering you'll be able to handle it smoothly.
All the Best 👍💯
I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.
(1 Question)
- Q1. Please Introduce yourself.
(1 Question)
- Q1. Please Introduce yourself.
Interview Preparation Tips
(3 Questions)
- Q1. No use only polics only manager in gof father
- Q2. All nonsense questions no use in anyone
- Q3. No questions required to study you are the best you can give interweave directly and you will select
Interview Preparation Tips
(3 Questions)
- Q1. No use only polics only manager in gof father
- Q2. All nonsense questions no use in anyone
- Q3. No questions required to study you are the best you can give interweave directly and you will select
Interview Preparation Tips
Selected
(3 Questions)
- Q1. Self Introduction
- Q2. Vocabulary test
- Q3. Itil and vpn. role and responsibilities
(1 Question)
- Q1. Itil,vpn,role and responsibilities
(1 Question)
- Q1. Communication skills
I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.
(1 Question)
- Q1. 1. What is a SMTP and how it's being used 2. What is ITIL and it's version 3. What were the troubleshooting for Internet disconnected? 4.What is BSOD? 5. What is the use of IPconfing command?
- Ans.
Answers to common IT-related questions for Service Desk Analyst position
SMTP is a protocol used for sending email messages between servers
ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4
Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings
BSOD stands for Blue Screen of Death, a critical error in Windows operating ...
Interview Preparation Tips
The communication plays the vital role in the for the SD analyst roles. Please either be proficient/ Intermediate and hookup with the basic networking and troubleshooting.
Skillet
1. Microsoft office
2.Outlook
3. Drivers
4. Active Directory
5. Hardware issues
6. Software issues
7. Ticketing software tools - Not mandatory
All the very best!!!
Skills evaluated in this interview
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Cognizant Service Desk Analyst Interview Process
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