Tech Mahindra Service Desk Analyst Interview Questions and Answers

Time: 1 hours
Subject- direction

Time: 30 minutes
Subject - geographically

Q1. Experience, knowledge test, salary expectations.
Ans. Explain about your experience journey, Explain about your skill sets and what you have been learning since your whole work experience. Set up your value and tell your expectation.
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Q1. What is dns? How to your probe questions to users?
Ans. 
DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.
• DNS is like a phonebook for the internet

• It helps to locate websites by translating domain names into IP addresses

• DNS servers store information about domain names and their corresponding IP addresses

• DNS is essential for browsing the internet and accessing websites
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Q2. What is multi factor authentication?
Ans. 
Multi factor authentication is a security process that requires users to provide two or more forms of identification to access a system.
• It adds an extra layer of security to prevent unauthorized access

• Examples include using a password and a fingerprint scan or a security token and a PIN

• It is commonly used in online banking, email, and other sensitive applications
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Q3. What will you if the laptop is not connecting to internet?
Ans. 
I will troubleshoot the issue by checking the network settings and running diagnostic tests.
• Check if the laptop is connected to the correct network

• Ensure that the Wi-Fi is turned on and the laptop is within range

• Run network diagnostic tests to identify the issue

• Reset the network settings or restart the laptop if necessary

• Contact the IT department for further assistance if the issue persists
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Q1. What is service desk?
Ans. 
Service desk is a single point of contact for customers to report issues and request services.
• Service desk provides technical support and assistance to customers

• It helps to manage and resolve incidents and service requests

• It also provides information and guidance to customers

• Examples include IT service desk, customer service desk, and help desk

• Service desk analysts are responsible for managing and resolving customer is
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Q2. What is hardware and software?
Ans. 
Hardware refers to physical components of a computer system, while software refers to programs and applications that run on the system.
• Hardware includes components such as the CPU, motherboard, RAM, and hard drive.

• Software includes programs such as Microsoft Office, Adobe Photoshop, and web browsers.

• Hardware and software work together to allow a computer system to function properly.

• Hardware can be physically touched an...read more
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Q1. 1.Tell me about your self? 2.explain about the project work you have done 3.Strength and weakness 4.Hobbies 5.resume based questions. 6.Are you ready to re locate 7.Are you ok to sign the bond 8. Are y...read more
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Q1. Why there was inconsistencies in work experience?
Ans. I told it was due to health issue
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Q2. What was your favorite sport in school/college days?
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Q3. I told it was volleyboll and cricket
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Q1. What is difference between switch and router
Ans. 
Switch is used to connect devices within a network, while a router is used to connect different networks.
• Switch operates at the data link layer of the OSI model, while router operates at the network layer.

• Switch forwards data packets based on MAC addresses, while router forwards packets based on IP addresses.

• Switch is typically used in LANs to create a network segment, while router is used to connect multiple networks.

• ...read more
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Q2. What is Border Gateway Protocol
Ans. 
Border Gateway Protocol (BGP) is a routing protocol used to exchange routing information between different autonomous systems (AS) on the internet.
• BGP is an exterior gateway protocol used for inter-domain routing.

• It allows routers in different autonomous systems to exchange information about the best paths for routing traffic.

• BGP uses a path vector algorithm to determine the best path for routing.

• It is commonly used by...read more
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Q1. 1- Tell me something about yourself 2- What was your previous Experience 3- Tell me something about your family background
Ans. 
I am a Service Desk Analyst with previous experience in IT support. I come from a close-knit family.
• I have worked as a Service Desk Analyst for the past 3 years, providing technical support to end-users.

• Prior to that, I worked as a Help Desk Technician for a software company.

• I have a strong understanding of IT systems and troubleshooting techniques.

• In my previous role, I successfully resolved over 1000 support tickets ...read more
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Q1. 1-How do you connect a printer using an IP address 2- Scenario-based questions ( How would you help a client from the healthcare industry who is finding difficulties connecting to the hospital wifi ) 3- ...read more
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An automated email gets triggered by Pearson group as they are the 3rd party service providers for HCL for the Versant test.

Q1. If you clear the Versant round, You will be contacted through HR for the salary discussion.
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