Tech Mahindra Service Desk Analyst Interview Questions and Answers

Aptitude is inborn potential to perform certain kinds of activities, whether physical or mental, and whether developed or undeveloped. Aptitude is often contrasted with skills and abilities, which are developed through learning.

Group discussion (GD) is a comprehensive technique to judge the suitability of an individual and his appropriateness for admission, scholarship, job, etc. GD assesses the overall personality – thoughts, feelings and behaviour - of an individual in a group. A topic is presented to the group members for discussion.

Q1. Tell me something about yourself? ... What are your strengths? ... Why are you interested in this job? ... Where do you see yourself in the next 5 years? ... Would you like to work overtime or odd hours?
Ans. 
I am a dedicated and experienced Service Desk Analyst with strong problem-solving skills and a passion for providing excellent customer service.
• Strong problem-solving skills

• Excellent customer service

• Dedicated and experienced

• Passionate about the role

• Ability to handle challenging situations

• Good communication skills

• Attention to detail

• Ability to work well under pressure
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Q2. Tell me about yourself. Why do you want to work for our company? What are your greatest strengths and weaknesses? Why are you looking for a change? Tell me about the gap in your resume. How would you rate ...read more
Ans. 
I am a highly motivated Service Desk Analyst with a strong passion for providing excellent customer support and resolving technical issues.
• Experience in handling a wide range of technical support requests

• Strong problem-solving and troubleshooting skills

• Excellent communication and interpersonal skills

• Ability to work well under pressure and meet deadlines

• Proficient in various help desk software and ticketing systems

• Prove...read more
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Q1. Do you have any technical certifications? How many programming languages do you know? What are the different types of OS you are comfortable working with? What is the extent of your technical expertise? Ho...read more
Ans. 
I have technical certifications and experience with multiple OS and development tools.
• I have a certification in CompTIA A+ and am working towards my Network+ certification.

• I am proficient in Java, Python, and C++.

• I am comfortable working with Windows, MacOS, and Linux operating systems.

• My technical expertise includes troubleshooting hardware and software issues, network connectivity, and system administration.

• I have us...read more
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Q1. Experience, knowledge test, salary expectations.
Ans. Explain about your experience journey, Explain about your skill sets and what you have been learning since your whole work experience. Set up your value and tell your expectation.
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Q1. What is dns? How to your probe questions to users?
Ans. 
DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.
• DNS is like a phonebook for the internet

• It helps to locate websites by translating domain names into IP addresses

• DNS servers store information about domain names and their corresponding IP addresses

• DNS is essential for browsing the internet and accessing websites
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Q2. What is multi factor authentication?
Ans. 
Multi factor authentication is a security process that requires users to provide two or more forms of identification to access a system.
• It adds an extra layer of security to prevent unauthorized access

• Examples include using a password and a fingerprint scan or a security token and a PIN

• It is commonly used in online banking, email, and other sensitive applications
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Q3. What will you if the laptop is not connecting to internet?
Ans. 
I will troubleshoot the issue by checking the network settings and running diagnostic tests.
• Check if the laptop is connected to the correct network

• Ensure that the Wi-Fi is turned on and the laptop is within range

• Run network diagnostic tests to identify the issue

• Reset the network settings or restart the laptop if necessary

• Contact the IT department for further assistance if the issue persists
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Q1. What is service desk?
Ans. 
Service desk is a single point of contact for customers to report issues and request services.
• Service desk provides technical support and assistance to customers

• It helps to manage and resolve incidents and service requests

• It also provides information and guidance to customers

• Examples include IT service desk, customer service desk, and help desk

• Service desk analysts are responsible for managing and resolving customer is
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Q2. What is hardware and software?
Ans. 
Hardware refers to physical components of a computer system, while software refers to programs and applications that run on the system.
• Hardware includes components such as the CPU, motherboard, RAM, and hard drive.

• Software includes programs such as Microsoft Office, Adobe Photoshop, and web browsers.

• Hardware and software work together to allow a computer system to function properly.

• Hardware can be physically touched an...read more
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Q1. 1.Tell me about your self? 2.explain about the project work you have done 3.Strength and weakness 4.Hobbies 5.resume based questions. 6.Are you ready to re locate 7.Are you ok to sign the bond 8. Are y...read more
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Q1. 1- Tell me something about yourself 2- What was your previous Experience 3- Tell me something about your family background
Ans. 
I am a Service Desk Analyst with previous experience in IT support. I come from a close-knit family.
• I have worked as a Service Desk Analyst for the past 3 years, providing technical support to end-users.

• Prior to that, I worked as a Help Desk Technician for a software company.

• I have a strong understanding of IT systems and troubleshooting techniques.

• In my previous role, I successfully resolved over 1000 support tickets ...read more
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Q1. 1-How do you connect a printer using an IP address 2- Scenario-based questions ( How would you help a client from the healthcare industry who is finding difficulties connecting to the hospital wifi ) 3- ...read more
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An automated email gets triggered by Pearson group as they are the 3rd party service providers for HCL for the Versant test.

Q1. If you clear the Versant round, You will be contacted through HR for the salary discussion.
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Q1. What is your favourite movie and festival
Ans. My favourite festival is diwali and on movie , fast and furious.
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Q2. What is you favorite cartoon.?
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