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HCLTech Service Desk Analyst Interview Questions and Answers
HCLTech Service Desk Analyst Interview Experiences
5 interviews found
Anonymous
Selected
(3 Questions)
- Q1. Self Introduction
- Q2. Vocabulary test
- Q3. Itil and vpn. role and responsibilities
(1 Question)
- Q1. Itil,vpn,role and responsibilities
(1 Question)
- Q1. Communication skills
I applied via Referral and was interviewed in Sep 2022. There were 5 interview rounds.
(1 Question)
- Q1. 1- Tell me something about yourself 2- What was your previous Experience 3- Tell me something about your family background
- Ans.
I am a Service Desk Analyst with previous experience in IT support. I come from a close-knit family.
I have worked as a Service Desk Analyst for the past 3 years, providing technical support to end-users.
Prior to that, I worked as a Help Desk Technician for a software company.
I have a strong understanding of IT systems and troubleshooting techniques.
In my previous role, I successfully resolved over 1000 support tickets ...
(1 Question)
- Q1. 1-How do you connect a printer using an IP address 2- Scenario-based questions ( How would you help a client from the healthcare industry who is finding difficulties connecting to the hospital wifi ) 3- ...
An automated email gets triggered by Pearson group as they are the 3rd party service providers for HCL for the Versant test.
(1 Question)
- Q1. If you clear the Versant round, You will be contacted through HR for the salary discussion.
Interview Preparation Tips
- Youtube (
- Pearson versant
Make sure you record your voice and correct it if you're mispronouncing it.
(2 Questions)
- Q1. Tell me about HCL...why do you select HCl
- Q2. Tell me about your self
Interview Preparation Tips
I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.
(1 Question)
- Q1. Please Introduce yourself.
(1 Question)
- Q1. Please Introduce yourself.
Interview Preparation Tips
HCLTech interview questions for designations
I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.
(1 Question)
- Q1. 1. What is a SMTP and how it's being used 2. What is ITIL and it's version 3. What were the troubleshooting for Internet disconnected? 4.What is BSOD? 5. What is the use of IPconfing command?
- Ans.
Answers to common IT-related questions for Service Desk Analyst position
SMTP is a protocol used for sending email messages between servers
ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4
Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings
BSOD stands for Blue Screen of Death, a critical error in Windows operating ...
Interview Preparation Tips
The communication plays the vital role in the for the SD analyst roles. Please either be proficient/ Intermediate and hookup with the basic networking and troubleshooting.
Skillet
1. Microsoft office
2.Outlook
3. Drivers
4. Active Directory
5. Hardware issues
6. Software issues
7. Ticketing software tools - Not mandatory
All the very best!!!
Skills evaluated in this interview
What people are saying about HCLTech
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Aug 2017. There were 6 interview rounds.
Interview Questionnaire
3 Questions
- Q1. General conversation
- Q2. Basic stuff
- Q3. Trouble shooting
Interview Preparation Tips
Experience: Facebook
Round: Resume Shortlist
Experience: Conversation about fac
Round: Test
Experience: Voice assessment
General Tips: Good experience..........
Skills: Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
I applied via Company Website and was interviewed in Dec 2021. There was 1 interview round.
(1 Question)
- Q1. Basics of c ,core Java basics
Interview Preparation Tips
Apply even if you're not fully qualified. ...
Job search like it's your job. ...
Use informational interviews to network
(2 Questions)
- Q1. What is your favourite movie and festival
- Ans. My favourite festival is diwali and on movie , fast and furious.
- Q2. What is you favorite cartoon.?
Interview Preparation Tips
I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Tell me about your self?
- Q2. What is Customer service,operating system , difference between ram & rom?
- Ans.
Customer service, operating system, RAM and ROM differences explained.
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
An operating system is a software that manages computer hardware and software resources.
RAM (Random Access Memory) is a type of computer memory that is volatile and used for temporary storage.
ROM (Read-Only Memory) is a type of computer memor...
- Q3. Why do you want to choose IT?
- Q4. Are u comfortable for rotational shift & location
Interview Preparation Tips
Skills evaluated in this interview
I applied via Instagram job pages and was interviewed in Mar 2022. There was 1 interview round.
(1 Question)
- Q1. 1.Tell me about your self? 2.explain about the project work you have done 3.Strength and weakness 4.Hobbies 5.resume based questions. 6.Are you ready to re locate 7.Are you ok to sign the bond 8. Are y...
Interview Preparation Tips
2 ) the HR questioned me how I'll be dealing with things and managing time. So, be ready to answer any kind of questions might be situational based, project, resume based, etc what ever you answer there will be a question from it so think before you answer, so that you can explain the HR.
I had both Technical and HR round where the interviewers where very friendly. No need to be tensed If you know what you are answering you'll be able to handle it smoothly.
All the Best 👍💯
HCLTech Interview FAQs
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HCLTech Service Desk Analyst Interview Process
based on 2 interviews
1 Interview rounds
- Resume Shortlist Round
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HCLTech Service Desk Analyst Reviews and Ratings
based on 28 reviews
Rating in categories
|
Software Engineer
23.5k
salaries
|  ₹1.9 L/yr - ₹8 L/yr |
|
Technical Lead
21.6k
salaries
| ₹7 L/yr - ₹28 L/yr |
|
Senior Software Engineer
16.1k
salaries
| ₹4.5 L/yr - ₹17 L/yr |
|
Lead Engineer
15.8k
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| ₹4.1 L/yr - ₹14 L/yr |
|
Analyst
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| ₹0.8 L/yr - ₹6.5 L/yr |
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