HCLTech Service Desk Analyst Interview Questions and Answers

DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.

• DNS is like a phonebook for the internet

• It helps to locate websites by translating domain names into IP addresses

• DNS servers store information about domain names and their corresponding IP addresses

• DNS is essential for browsing the internet and accessing websites

Multi factor authentication is a security process that requires users to provide two or more forms of identification to access a system.

• It adds an extra layer of security to prevent unauthorized access

• Examples include using a password and a fingerprint scan or a security token and a PIN

• It is commonly used in online banking, email, and other sensitive applications

I will troubleshoot the issue by checking the network settings and running diagnostic tests.

• Check if the laptop is connected to the correct network

• Ensure that the Wi-Fi is turned on and the laptop is within range

• Run network diagnostic tests to identify the issue

• Reset the network settings or restart the laptop if necessary

• Contact the IT department for further assistance if the issue persists

Service desk is a single point of contact for customers to report issues and request services.

• Service desk provides technical support and assistance to customers

• It helps to manage and resolve incidents and service requests

• It also provides information and guidance to customers

• Examples include IT service desk, customer service desk, and help desk

• Service desk analysts are responsible for managing and resolving customer is

Hardware refers to physical components of a computer system, while software refers to programs and applications that run on the system.

• Hardware includes components such as the CPU, motherboard, RAM, and hard drive.

• Software includes programs such as Microsoft Office, Adobe Photoshop, and web browsers.

• Hardware and software work together to allow a computer system to function properly.

• Hardware can be physically touched an...read more