Service Desk Associate Interview Questions and Answers

To troubleshoot a slow computer, we can perform various steps.

• Check for any running programs or processes that may be causing the slow down

• Clear temporary files and cache

• Check for malware or viruses

• Update drivers and software

• Check for available disk space

• Restart the computer

• Perform a hardware diagnostic test

Troubleshooting steps for a non-working monitor

• Check power connection and ensure monitor is plugged in

• Verify monitor is turned on and brightness settings are adjusted

• Try connecting monitor to a different power source or computer

• Check for loose cables or damaged ports

• Restart computer and check display settings

Troubleshooting steps for a non-working monitor

• Check if the monitor is properly connected to the power source

• Ensure the monitor's power button is turned on

• Inspect the video cable connection between the monitor and the computer

• Try using a different video cable or port

• Restart the computer to see if the issue is resolved

A VPN, or Virtual Private Network, is a secure network connection that allows users to access the internet privately and securely.

• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• Commonly used for remote work or accessing company networks

• Examples include NordVPN, ExpressVPN, and Cisco AnyConnect

A Virtual Private Network (VPN) is a technology that creates a secure and encrypted connection over a public network, allowing users to access private networks remotely.

• Encrypts data to ensure privacy and security

• Allows users to access private networks remotely

• Masks IP address to maintain anonymity

• Commonly used for remote work, accessing geo-blocked content, and enhancing online security

• Examples: NordVPN, ExpressVPN, Cisco AnyConnect