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HCLTech Service Desk Analyst Interview Questions and Answers
HCLTech Service Desk Analyst Interview Experiences
5 interviews found
Anonymous
Selected
(3 Questions)
- Q1. Self Introduction
- Q2. Vocabulary test
- Q3. Itil and vpn. role and responsibilities
(1 Question)
- Q1. Itil,vpn,role and responsibilities
(1 Question)
- Q1. Communication skills
I applied via Referral and was interviewed in Sep 2022. There were 5 interview rounds.
(1 Question)
- Q1. 1- Tell me something about yourself 2- What was your previous Experience 3- Tell me something about your family background
- Ans.
I am a Service Desk Analyst with previous experience in IT support. I come from a close-knit family.
I have worked as a Service Desk Analyst for the past 3 years, providing technical support to end-users.
Prior to that, I worked as a Help Desk Technician for a software company.
I have a strong understanding of IT systems and troubleshooting techniques.
In my previous role, I successfully resolved over 1000 support tickets ...
(1 Question)
- Q1. 1-How do you connect a printer using an IP address 2- Scenario-based questions ( How would you help a client from the healthcare industry who is finding difficulties connecting to the hospital wifi ) 3- ...
An automated email gets triggered by Pearson group as they are the 3rd party service providers for HCL for the Versant test.
(1 Question)
- Q1. If you clear the Versant round, You will be contacted through HR for the salary discussion.
Interview Preparation Tips
- Youtube (
- Pearson versant
Make sure you record your voice and correct it if you're mispronouncing it.
(2 Questions)
- Q1. Tell me about HCL...why do you select HCl
- Q2. Tell me about your self
Interview Preparation Tips
I applied via Company Website and was interviewed in Apr 2022. There were 3 interview rounds.
(1 Question)
- Q1. Please Introduce yourself.
(1 Question)
- Q1. Please Introduce yourself.
Interview Preparation Tips
HCLTech interview questions for designations
I applied via campus placement at JNTU College of Engineering, Kakinada and was interviewed before Mar 2021. There was 1 interview round.
(1 Question)
- Q1. 1. What is a SMTP and how it's being used 2. What is ITIL and it's version 3. What were the troubleshooting for Internet disconnected? 4.What is BSOD? 5. What is the use of IPconfing command?
- Ans.
Answers to common IT-related questions for Service Desk Analyst position
SMTP is a protocol used for sending email messages between servers
ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4
Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings
BSOD stands for Blue Screen of Death, a critical error in Windows operating ...
Interview Preparation Tips
The communication plays the vital role in the for the SD analyst roles. Please either be proficient/ Intermediate and hookup with the basic networking and troubleshooting.
Skillet
1. Microsoft office
2.Outlook
3. Drivers
4. Active Directory
5. Hardware issues
6. Software issues
7. Ticketing software tools - Not mandatory
All the very best!!!
Skills evaluated in this interview
What people are saying about HCLTech
Interview questions from similar companies
I applied via Campus Placement and was interviewed in Feb 2023. There were 5 interview rounds.
Aptitude is inborn potential to perform certain kinds of activities, whether physical or mental, and whether developed or undeveloped. Aptitude is often contrasted with skills and abilities, which are developed through learning.
Group discussion (GD) is a comprehensive technique to judge the suitability of an individual and his appropriateness for admission, scholarship, job, etc. GD assesses the overall personality – thoughts, feelings and behaviour - of an individual in a group. A topic is presented to the group members for discussion.
(2 Questions)
- Q1. Tell me something about yourself? ... What are your strengths? ... Why are you interested in this job? ... Where do you see yourself in the next 5 years? ... Would you like to work overtime or odd hours?
- Ans.
I am a dedicated and experienced Service Desk Analyst with strong problem-solving skills and a passion for providing excellent customer service.
Strong problem-solving skills
Excellent customer service
Dedicated and experienced
Passionate about the role
Ability to handle challenging situations
Good communication skills
Attention to detail
Ability to work well under pressure
- Q2. Tell me about yourself. Why do you want to work for our company? What are your greatest strengths and weaknesses? Why are you looking for a change? Tell me about the gap in your resume. How would you rate ...
- Ans.
I am a highly motivated Service Desk Analyst with a strong passion for providing excellent customer support and resolving technical issues.
Experience in handling a wide range of technical support requests
Strong problem-solving and troubleshooting skills
Excellent communication and interpersonal skills
Ability to work well under pressure and meet deadlines
Proficient in various help desk software and ticketing systems
Prove...
(1 Question)
- Q1. Do you have any technical certifications? How many programming languages do you know? What are the different types of OS you are comfortable working with? What is the extent of your technical expertise? Ho...
- Ans.
I have technical certifications and experience with multiple OS and development tools.
I have a certification in CompTIA A+ and am working towards my Network+ certification.
I am proficient in Java, Python, and C++.
I am comfortable working with Windows, MacOS, and Linux operating systems.
My technical expertise includes troubleshooting hardware and software issues, network connectivity, and system administration.
I have us...
Interview Preparation Tips
How many programming languages do you know?
What are the different types of OS you are comfortable working with?#1. Identify Your Career Goals. ...
#2. Dedicate Time to the Search. ...
#3. Don't Limit Your Search to Online Resources. ...
#4. Make Networking Part of Your Everyday Life. ...
#5. Keep Yourself Busy. ...
#6. Optimize Your LinkedIn Profile. ...
#7. Use Several Job-Search Websites. ...
#8. Do Your research.
Skills evaluated in this interview
Selected
I applied via Company Website and was interviewed in Aug 2022. There were 3 interview rounds.
(1 Question)
- Q1. Experience, knowledge test, salary expectations.
- Ans. Explain about your experience journey, Explain about your skill sets and what you have been learning since your whole work experience. Set up your value and tell your expectation.
(3 Questions)
- Q1. What is dns? How to your probe questions to users?
- Ans.
DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.
DNS is like a phonebook for the internet
It helps to locate websites by translating domain names into IP addresses
DNS servers store information about domain names and their corresponding IP addresses
DNS is essential for browsing the internet and accessing websites
- Q2. What is multi factor authentication?
- Ans.
Multi factor authentication is a security process that requires users to provide two or more forms of identification to access a system.
It adds an extra layer of security to prevent unauthorized access
Examples include using a password and a fingerprint scan or a security token and a PIN
It is commonly used in online banking, email, and other sensitive applications
- Q3. What will you if the laptop is not connecting to internet?
- Ans.
I will troubleshoot the issue by checking the network settings and running diagnostic tests.
Check if the laptop is connected to the correct network
Ensure that the Wi-Fi is turned on and the laptop is within range
Run network diagnostic tests to identify the issue
Reset the network settings or restart the laptop if necessary
Contact the IT department for further assistance if the issue persists
Interview Preparation Tips
Know yourself and your skills
Mark your value
Skills evaluated in this interview
I applied via Company Website and was interviewed in Jun 2022. There were 2 interview rounds.
(2 Questions)
- Q1. What is service desk?
- Ans.
Service desk is a single point of contact for customers to report issues and request services.
Service desk provides technical support and assistance to customers
It helps to manage and resolve incidents and service requests
It also provides information and guidance to customers
Examples include IT service desk, customer service desk, and help desk
Service desk analysts are responsible for managing and resolving customer is
- Q2. What is hardware and software?
- Ans.
Hardware refers to physical components of a computer system, while software refers to programs and applications that run on the system.
Hardware includes components such as the CPU, motherboard, RAM, and hard drive.
Software includes programs such as Microsoft Office, Adobe Photoshop, and web browsers.
Hardware and software work together to allow a computer system to function properly.
Hardware can be physically touched an...
Interview Preparation Tips
Skills evaluated in this interview
M. Bhavana priya
I applied via Instagram job pages and was interviewed in Mar 2022. There was 1 interview round.
(1 Question)
- Q1. 1.Tell me about your self? 2.explain about the project work you have done 3.Strength and weakness 4.Hobbies 5.resume based questions. 6.Are you ready to re locate 7.Are you ok to sign the bond 8. Are y...
Interview Preparation Tips
2 ) the HR questioned me how I'll be dealing with things and managing time. So, be ready to answer any kind of questions might be situational based, project, resume based, etc what ever you answer there will be a question from it so think before you answer, so that you can explain the HR.
I had both Technical and HR round where the interviewers where very friendly. No need to be tensed If you know what you are answering you'll be able to handle it smoothly.
All the Best 👍💯
(3 Questions)
- Q1. No use only polics only manager in gof father
- Q2. All nonsense questions no use in anyone
- Q3. No questions required to study you are the best you can give interweave directly and you will select
Interview Preparation Tips
HCLTech Interview FAQs
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HCLTech Service Desk Analyst Reviews and Ratings
based on 25 reviews
Rating in categories
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| ₹4.2 L/yr - ₹14 L/yr |
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