Teleperformance Service Desk Analyst Interview Questions, Process, and Tips

Yes, I can speak English.

• I am fluent in English.

• I have excellent communication skills in English.

• I can understand and respond in English proficiently.

Yes, I have computer knowledge and troubleshooting skills for computer problems.

• I have a strong understanding of computer hardware and software.

• I am familiar with operating systems such as Windows and macOS.

• I have experience troubleshooting common computer issues like network connectivity problems, software errors, and hardware malfunctions.

• I am proficient in using diagnostic tools and techniques to identify and resolv...read more

I have 5 years of experience in the Service Desk Analyst role.

• I have worked as a Service Desk Analyst for 5 years.

• I have extensive experience in handling customer inquiries and resolving technical issues.

• During my tenure, I have gained expertise in various ticketing systems and ITIL processes.

• I have successfully resolved complex technical problems and provided excellent customer service.

• I have received positive feedbac...read more

VPN stands for Virtual Private Network. It is used to securely connect remote devices to a private network over the internet.

• VPN creates a secure and encrypted connection between the remote device and the private network

• It allows remote workers to access company resources and data from anywhere in the world

• VPN is commonly used for remote work, online privacy, and bypassing internet censorship

• Examples of VPN services in

Static IP is fixed and doesn't change, while dynamic IP changes frequently.

• Static IP is manually assigned to a device and remains the same until changed.

• Dynamic IP is automatically assigned by a DHCP server and changes periodically.

• Static IP is useful for servers and devices that require a consistent IP address.

• Dynamic IP is more common for personal devices and home networks.

• Static IP is more secure as it is less susce...read more

Check sound settings, cables, and drivers. Test with different devices.

• Check if the sound is muted or volume is low

• Check if the correct playback device is selected

• Check if the cables are properly connected

• Check if the drivers are up to date

• Test with different devices to isolate the issue

BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a system error occurs.

• BSOD is a critical system error that can occur due to hardware or software issues.

• It is usually accompanied by an error code that can help identify the cause of the issue.

• To rectify BSOD, one can try restarting the computer, updating drivers, running a virus scan, or performing a system restore.

• ...read more

To troubleshoot a slow system, I would perform various checks to identify the root cause.

• Check CPU and memory usage

• Check for any running processes or applications that may be causing the slowdown

• Check for any malware or viruses

• Check network connectivity and bandwidth

• Check for any hardware issues such as failing hard drives or insufficient RAM

• Check for any software updates or patches that may need to be installed

The command to check system info and Mac address in CMD is 'ipconfig /all'.

• Open CMD by pressing Windows key + R, then type 'cmd' and press Enter.

• In the command prompt, type 'ipconfig /all' and press Enter.

• Look for the 'Physical Address' under the network adapter you want to check for the Mac address.

• System info like IP address, subnet mask, default gateway, etc. can also be found in the output.

IPV4 and IPV6 are two versions of Internet Protocol used to identify devices on a network.

• IPV4 uses 32-bit addresses while IPV6 uses 128-bit addresses

• IPV4 supports up to 4.3 billion unique addresses while IPV6 supports up to 340 undecillion unique addresses

• IPV6 includes built-in security features while IPV4 does not

• IPV6 is designed to be more efficient and scalable than IPV4

• IPV4 addresses are written in decimal format ...read more

Increasing virtual RAM can improve computer performance. Here's how to do it.

• Open the System Properties window

• Click on the Advanced tab

• Under Performance, click on Settings

• Click on the Advanced tab

• Under Virtual Memory, click on Change

• Select the drive you want to change the virtual memory settings for

• Select the Custom size option

• Enter the initial and maximum size for the virtual memory

• Click on Set and then OK to save the

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• It stores information about network resources such as computers, users, and groups.

• It provides authentication and authorization services for Windows-based computers.

• It allows administrators to manage network resources from a central location.

• It uses a hierarchical structure of domains and organizational units (OUs) to organize re...read more

VPN is a private network that allows remote access while extranet is a controlled private network for external parties.

• VPN provides secure remote access to a private network while extranet is a controlled private network for external parties.

• VPN is used to connect remote workers to a company's internal network while extranet is used to share information with external partners.

• VPN uses encryption to secure data transmis...read more

Safe mode is used to troubleshoot and fix issues with the operating system.

• Safe mode loads only essential drivers and services, allowing users to diagnose and fix problems with the operating system.

• It can be used to remove malware or viruses that may be causing issues with the system.

• Safe mode can also be used to uninstall problematic software or drivers that are causing issues.

• It is often used as a last resort when ot...read more