Teleperformance International Voice Nonvoice Process Interview Questions and Answers

Q1. Voice and non voice processing?
Add your answer
Q2. Voice and non voice difference?
Ans. 
Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.
• Voice involves speaking with customers over the phone or in person

• Non-voice involves communicating through written messages, emails, or chat

• Voice requires good verbal communication skills, while non-voice requires good written communication skills
Answered by AI
Add your answer
Q3. What is the voice and non voice processing and it roles ?
Ans. 
Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.
• Voice processing involves interacting with customers over the phone

• Non-voice processing involves handling customer queries through emails, chat, social media, etc.

• Roles in voice processing include answering calls, providing assistance, resolving issues verbally

• Roles in ...read more
Answered by AI
Add your answer
Q4. What about your company ?
Add your answer
Q5. How to d discuss about the customer care ?
Ans. 
Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.
• Listen actively to customer concerns

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve issues

• Provide clear and concise information

• Follow up to ensure customer satisfaction
Answered by AI
Add your answer

Non voice, voice process to customer care every customer problems can solutions him

Q1. Tell me about your self
Add your answer
Q2. Talk 2 minutes on a topic
Ans. 
The importance of effective communication in customer support
• Effective communication builds trust with customers

• Clear and concise communication helps in resolving issues quickly

• Active listening is key to understanding customer needs

• Empathy and patience are important in customer interactions
Answered by AI
Add your answer

Q1. Verbal reasoning
Add your answer
Q2. Few questions should be answered in English proficiency
Add your answer

Q1. Few questions related to voice and non voice process
Add your answer
Q2. If experienced few questions subject to past employment role
Add your answer

Pannel round with some communication skills and english pronounciation etc

Q1. Few questions related to voice and non voice or speak something on a topic for 2 min
Add your answer
Q2. Salary discussion and nyt shift comfort
Add your answer

Q1. What was your qualification?
Ans. 
I have a Bachelor's degree in Business Administration with a specialization in Marketing.
• Bachelor's degree in Business Administration

• Specialization in Marketing
Answered by AI
Add your answer
Q2. Where do you see yourself in five years?
Ans. 
In five years, I see myself as a senior Voice Process Executive leading a team and implementing innovative strategies to improve efficiency and customer satisfaction.
• Continuing to excel in my role as a Voice Process Executive

• Taking on more responsibilities and leadership roles within the company

• Implementing new technologies and strategies to streamline processes

• Mentoring and training new team members

• Contributing to the
Answered by AI
Add your answer

Credit cards write a summary

Q1. Data interpretation
Add your answer
Q2. English Passage question
Add your answer
Q3. What is mean by ROM
Ans. 
ROM stands for Read-Only Memory, a type of non-volatile memory that is used in computers and other electronic devices.
• ROM is a type of memory that retains data even when the power is turned off.

• It is used to store firmware and software programs that are essential for the device to function.

• Examples of ROM include BIOS in computers and firmware in smartphones.

• ROM is different from RAM (Random Access Memory) which is vol
Answered by AI
Add your answer

Q1. Why should I hire you
Ans. 
I am a dedicated and experienced customer care executive with excellent communication skills and a strong commitment to providing top-notch service.
• I have a proven track record of resolving customer issues efficiently and effectively

• I am highly organized and detail-oriented, ensuring no customer concern goes unanswered

• I am a team player and can work well under pressure

• I am constantly seeking ways to improve and enhance...read more
Answered by AI
Add your answer
Q2. Tell me about sagility company
Ans. 
Sagility is a customer care company known for providing non-voice support services to various industries.
• Sagility offers customer care services such as email support, chat support, and social media management.

• The company focuses on providing efficient and personalized customer service to enhance customer satisfaction.

• Sagility has a team of trained professionals who handle customer queries and concerns effectively.

• They ...read more
Answered by AI
Add your answer

Q1. Tell me about your self
Add your answer
Q2. Hobbies , project explanation
Add your answer

Typing , computer knowledge

Q1. Why should hire you
Add your answer
Q2. How to manage stress
Ans. 
Managing stress involves practicing self-care, setting boundaries, seeking support, and engaging in relaxation techniques.
• Practice self-care by getting enough sleep, eating well, and exercising regularly.

• Set boundaries by learning to say no, prioritizing tasks, and taking breaks when needed.

• Seek support from friends, family, or a therapist to talk about your feelings and get advice.

• Engage in relaxation techniques such ...read more
Answered by AI
Add your answer