Concentrix Corporation International Voice Nonvoice Process Interview Questions and Answers

Q1. Voice and non voice processing?
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Q2. Voice and non voice difference?
Ans. 
Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.
• Voice involves speaking with customers over the phone or in person

• Non-voice involves communicating through written messages, emails, or chat

• Voice requires good verbal communication skills, while non-voice requires good written communication skills
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Q3. What is the voice and non voice processing and it roles ?
Ans. 
Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.
• Voice processing involves interacting with customers over the phone

• Non-voice processing involves handling customer queries through emails, chat, social media, etc.

• Roles in voice processing include answering calls, providing assistance, resolving issues verbally

• Roles in ...read more
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Q4. What about your company ?
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Q5. How to d discuss about the customer care ?
Ans. 
Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.
• Listen actively to customer concerns

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve issues

• Provide clear and concise information

• Follow up to ensure customer satisfaction
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Non voice, voice process to customer care every customer problems can solutions him

Q1. What was your qualification?
Ans. 
I have a Bachelor's degree in Business Administration with a specialization in Marketing.
• Bachelor's degree in Business Administration

• Specialization in Marketing
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Q2. Where do you see yourself in five years?
Ans. 
In five years, I see myself as a senior Voice Process Executive leading a team and implementing innovative strategies to improve efficiency and customer satisfaction.
• Continuing to excel in my role as a Voice Process Executive

• Taking on more responsibilities and leadership roles within the company

• Implementing new technologies and strategies to streamline processes

• Mentoring and training new team members

• Contributing to the
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Credit cards write a summary

Q1. Tell me about your self
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Q2. Hobbies , project explanation
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Typing , computer knowledge

Q1. Why should hire you
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Q2. How to manage stress
Ans. 
Managing stress involves practicing self-care, setting boundaries, seeking support, and engaging in relaxation techniques.
• Practice self-care by getting enough sleep, eating well, and exercising regularly.

• Set boundaries by learning to say no, prioritizing tasks, and taking breaks when needed.

• Seek support from friends, family, or a therapist to talk about your feelings and get advice.

• Engage in relaxation techniques such ...read more
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Q1. If the company needs the employee of only 3 month than why you doesn't mentioned in the job portal
Ans. 
The company may have specific project requirements or temporary needs that are not always reflected in job postings.
• Companies may have short-term projects or seasonal work that require temporary employees.

• Employers may have urgent needs that arise after the initial job posting.

• Some companies prefer to hire on a temporary basis before offering a permanent position.

• Job portals may not always be updated in real-time to re
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Q2. After the assessment why the candidate have to wait for an many hours
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A Group discussion, often abbreviated as GD,is a popular evaluation technique Used by employers during the recruitment process. It is a structured conversion involving a group of individuals usually between 6 to 15 participants, who gather to discuss a specific topic or problem.

An aptitude test is an exam Used to determine an individual's skill or propensity to succeed in a given activity, Aptitude test assume that individuals have inherent strengths and weaknesses and have an natural inclination toward success or failur in specific areas based on their innate characteristics.

An assignment is a task that someone in authority has asked you to do.the word assignment is just the noun form of the common verb assign,which you use when you want to give someone a duty or a job.when you assign something, that something is called an assignment.

Coding test are assessment that are designed to evaluate a developers coding skills and aptitude. They can be Used in a variety of situations, such as during the hiring process for a new job,as part of a professional certification program,or as a way to assess the current skill level of a developer.

A case study is an in-depth research design that primarily uses a qualitative methodology but sometimes includes quantitative methodology. Used to examine an identifiable problem confirmed through research.

Q1. Why are you interested in this job ?
Ans. It'an honor and a privilege to work for an established company ilke yours As I researched the job opening you have I realized.Through this Job, I can showcase my technical skills to help the company's development.
Answered by Ragireddy Priyanka
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Q2. What are your strength?
Ans. My time management skills are exceptional And I'm well -organised, efficient, And systematic I enjoy expelling at my job.
Answered by Ragireddy Priyanka
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Q3. Why did you leave your last Job?
Ans. It's a professional shift. I've gained much form my last Job, but now I'm seeking new challenges to expand my perspectives and gain an entirely new set of skills.
Answered by Ragireddy Priyanka
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Q4. Would you like to work overtime Or odd hours?
Ans. I understand that putting extra effort impacts the company's development, so I'm happy . If it means I'm contributing to the company I'll be glad to contributes.
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Q5. Tell me about a time when you were Not satisfied with your performance?
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A case study is an in -depth research design that primarily uses a qualitative methodology but sometimes includes qualitative methodology. Used to examine an identifiable problem confirmed through research.

An aptitude test is an exam Used to determine an individual's skill Or propensity to succeed in a given activity. Aptitude test assume that individuals have inherent strengths and weaknesses and have a natural inclination toward success Or failure in specific areas based on their innate characteristics.

The primary goal of a group discussion is to assess a candidate's ability to communicate, collaborate, and present their ideals effectively within a group setting.

Coding test are assessments that are designed to evaluate a developers coding skills and aptitude. They can be Used in a variety of situations, such as during the hiring process for a new Job, as part of a professional certification program Or as a way to assess the current skill level of a developers.

An assignment is a task that someone in authority has asked you to do. Word assignment is just the noun form of the common verb assign, which you use when you want to give someone a duty Or a Job. When you assign something, that something is called an assignment.

A case study is an in -depth research design that primarily uses a qualitative methodology but sometimes includes qualitative methodology. Used to examine an identifiable problem confirmed through research.

Coding test are assessment that are designed to evaluation a developers coding skills and aptitude. They can be Used in a variety of situations, such as during the hiring process for a new Job, as part of a professional certification program, Or as a to assess the current skill level of a developers.

An assignment is a task that someone in authority has asked you to do. the word assignment is just the noun form of the common verb assign, which you use when you want to give someone a duty Or a job. When you assign something, that something is called an assignment.

A case study is an in -depth research design that primarily uses a qualitative methodology but sometimes includes qualitative methodology. Used to examine an identifiable problem confirmed through research.

Coding test are assessments that are designed to evaluate a developers coding skills and aptitude. They can be Used in a variety of situations, such as during the hiring process for a new Job, as part of a professional certification program, Or as a way to assess the current skill level of a developers.

Q1. Checking your Communication and English speaking skills
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Q1. Second round same lead HR gonna take interview and they check your communication
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Q1. Good communication, your educational background, yourself introduction, ,multiple cross questions they ask you have to answer properly about you and the role your going to work
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Q1. Self introduction What is BPO
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