400+ Teleperformance Customer Service Executive Interview Questions & Answers | Complete Prep Guide 2025

Teleperformance Customer Service Executive Interview Experiences

154 interviews found

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 15 Mar 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. Something about yourself, last work experience, process related questions, family background.

Add your answer

Round 3 - Aptitude Test

Versant test.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, don't feel low, don't get nervous about the interview, that's all.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 13 May 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. Tell me about yourself

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's easy to clear. They check your English fluency.

Customer Service Executive Interview Questions & Answers

posted on 14 Apr 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(3 Questions)

Q1. Be confident just read about some customer service how to deal With customers, what is sympathy, empathy

Add your answer

Q2. Tell me about yourself

Add your answer

Q3. How you will handle three chats at a time

Ans.

I will prioritize the chats based on urgency and complexity and use pre-written responses to save time.

I will quickly scan all three chats to determine urgency and complexity
I will prioritize the chats and respond to the most urgent and complex one first
I will use pre-written responses to save time and ensure consistency
I will inform the customers that I am handling multiple chats to manage their expectations
I will tak...

Answered by AI

Add your answer

What people are saying about Teleperformance

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Can someone advice whether I should join HDFC Bank with almost Half CTC or Teleperformance (TP), a BPO with Double CTC? Job Role: Inbound Customer Support. Factors: WFH: TP ✅️ HD... read more

Which Organisation to Join? Please provide reason(s) or if you have any suggestion.

4 participants . poll closed

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Customer Service Executive Interview Questions & Answers

Anonymous

posted on 4 Apr 2023

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Tell me about yourself?

Add your answer

Q2. Why do you want to join BPO?

Add your answer

Round 3 - Aptitude Test

It was easy, a bit of grammer & maths

Round 4 - One-on-one

(1 Question)

Q1. Basic questions like Why BPO, speak about a topic etc

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You can join the company, good for freshers. But the company can be better, I mean the management & the salary.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 26 Jul 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Tell me about your self

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Ops Round- Tell me about your self About previous experience Why did you left your previous job Strength and weakness Where do you see yourself in next 5 years

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Get interview-ready with Top Teleperformance Interview Questions

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 3 Nov 2021

I applied via Recruitment Consultant and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. Selection Process

Add your answer

Q2. First round will be aptitude exam then telephonic interview

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's very easy aptitude question and in interview also they are asking basic interview questions

Customer Service Executive Jobs at Teleperformance

View all

Customer Service Executive | International NON VOICE Process

Jaipur

1-6 Yrs

₹ 1-4 LPA

Customer Service Executive |

Noida, Gurgaon / Gurugram +1

0-5 Yrs

₹ 1-3.5 LPA

Customer Service Executive

Noida

0-5 Yrs

₹ 1-3.5 LPA

Customer Service Executive | International Process

Jaipur

1-6 Yrs

₹ 1.5-3.5 LPA

Customer Service Executive | CHAT Process

Mohali

0-4 Yrs

₹ 1-3 LPA

Customer Service Executive

Jaipur

0-4 Yrs

₹ 1-2 LPA

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 3 Apr 2022

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Assignment

Job related assignment

Interview Preparation Tips

Interview preparation tips for other job seekers - How to convince a customer when something is wrong with our company

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 13 Jul 2021

Interview Questionnaire

3 Questions

Q1. About my self

Ans. I just start telling about myself by not the resume content.... I said like which is more interesting about myself

Answered Anonymously

Add your answer

Q2. Tell me about you childhood life

Add your answer

Q3. It's look like a great adventure of my life as very difficult to learn the things

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold
Be flexibility to work in different shifts
Be initiative to do work with higher level projects

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 16 Jun 2022

I applied via Walk-in and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - Group Discussion

Tell about the any topic like social media, childhood memories, Delhi Metro

Round 2 - Aptitude Test

Write in each test and each question at the time

Interview Preparation Tips

Interview preparation tips for other job seekers - Give a proper response to HR and tell about the each question and we focus on the questions and tell about your introduction and last organisation experience that’s the very important that shit

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 12 Sep 2021

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. Tell me something about yourself?

Add your answer

Q2. Tell me something about banglore in hindi?

Add your answer

Q3. Interviewer gives a one current situation regarding the customer handling example, then ask how to handle this situation? For eg. If I booked a order on zomato and my order is delay as per delivery time, s...

Ans.

When a customer's order is delayed, it is important to empathize with them and offer a solution.

Apologize for the delay and acknowledge their frustration
Offer a solution such as a discount or free item on their next order
Provide updates on the status of their order
Ensure that the customer feels heard and valued

Answered by AI

View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident complete interview, using simple and short sentence, english and hindi both language must, both language should be fluently, knowledge about voice modulation

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Customer Service Executive interview?

Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, Resume Shortlist and One-on-one Round.

How to prepare for Teleperformance Customer Service Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Customer Service, Communication Skills, voice process, customer support and Customer Handling.

What are the top questions asked in Teleperformance Customer Service Executive interview?

Some of the top questions asked at the Teleperformance Customer Service Executive interview -

Q.9 what do you know about BPO or teleperforman...read more
What is key performance indicator ( kp...read more
Why you want to join teleperformanc...read more

How long is the Teleperformance Customer Service Executive interview process?

The duration of Teleperformance Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Teleperformance Customer Service Executive Interview Process

based on 111 interviews

5 Interview rounds

Resume Shortlist Round
HR Round
One-on-one Round - 1
One-on-one Round - 2
Personal Interview1 Round

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Teleperformance Customer Service Executive Salary

based on 6.2k salaries

₹1 L/yr - ₹6.4 L/yr

At par with the average Customer Service Executive Salary in India

View more details

Customer Service Executive Jobs at Teleperformance

Customer Service Executive | International NON VOICE Process

Jaipur

1-6 Yrs

₹ 1-4 LPA

Customer Service Executive |

Noida,

Gurgaon / Gurugram

0-5 Yrs

₹ 1-3.5 LPA

Customer Service Executive

Noida

0-5 Yrs

₹ 1-3.5 LPA

Explore more jobs

Teleperformance Salaries in India

Customer Care Executive 6.3k salaries	₹0.8 L/yr - ₹7.3 L/yr
Customer Service Executive 6.2k salaries	₹1 L/yr - ₹6.4 L/yr
Customer Service Associate 6.1k salaries	₹0.9 L/yr - ₹4.2 L/yr
Team Lead 3.4k salaries	₹1.4 L/yr - ₹8 L/yr
Senior Customer Service Executive 2.9k salaries	₹1 L/yr - ₹5.5 L/yr