Teleperformance Customer Service Executive Interview Questions, Process, and Tips

Questions related to behaviour,work,abilitu, personality

Q1. Basic hr questions & typing test
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Q1. My self n difference between debit card n credit card
Ans. 
Debit card is linked to your bank account and deducts funds directly, while credit card allows you to borrow money up to a certain limit.
• Debit card is linked to your bank account and uses your own money for transactions.

• Credit card allows you to borrow money from the card issuer up to a certain limit.

• Debit card transactions are limited to the available balance in your bank account.

• Credit card transactions create a debt...read more
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Q1. Something about yourself, last work experience, process related questions, family background.
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Versant test.

Q1. Tell me about yourself
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Q1. Be confident just read about some customer service how to deal With customers, what is sympathy, empathy
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Q2. Tell me about yourself
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Q3. How you will handle three chats at a time
Ans. 
I will prioritize the chats based on urgency and complexity and use pre-written responses to save time.
• I will quickly scan all three chats to determine urgency and complexity

• I will prioritize the chats and respond to the most urgent and complex one first

• I will use pre-written responses to save time and ensure consistency

• I will inform the customers that I am handling multiple chats to manage their expectations

• I will tak...read more
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