Firstsource Solutions Chat Support Associate Interview Questions and Answers

Easy interview and was virtual

Yiu can crack the second if u do the first

Q1. About yourself and all
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Q2. Educational Background n all
Ans. 
I have a Bachelor's degree in Computer Science from XYZ University.
• Bachelor's degree in Computer Science

• Graduated from XYZ University

• Completed coursework in programming, algorithms, and data structures
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Q1. Tell me about yourself?
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I am a highly motivated and customer-oriented individual with experience in chat support.
• Customer service skills

• Problem-solving abilities

• Strong communication skills

• Ability to multitask

• Experience in handling customer inquiries and resolving issues

• Proficient in using chat support software

• Ability to remain calm and patient in challenging situations
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Q2. Why you want join in sitel and what makes you to join BPO
Ans. 
I want to join Sitel because of its reputation and the opportunities it offers. I am interested in joining the BPO industry because of the dynamic work environment and the chance to interact with diverse customers.
• Sitel has a strong reputation in the industry for providing excellent customer support.

• I am attracted to the opportunities for growth and development that Sitel offers.

• The BPO industry provides a dynamic work...read more
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Q3. Tell me about your work experience if you have or as fresher how could you help the organisation
Ans. 
I have previous experience in chat support and can contribute to the organization by providing excellent customer service and resolving issues efficiently.
• Previous experience in chat support

• Strong customer service skills

• Ability to handle and resolve customer issues

• Efficient and effective communication skills

• Familiarity with chat support software and tools

• Quick learner and adaptable to new systems

• Ability to multitask an...read more
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Topics around mobilephones ,google apps how to use google apps in your daily life

If you are opted for chat support and email support,they will test your typing speed ,like 150 words in 3 minutes ,it can be random topics of 5 , depends upon on the HR ,make sure of no grammatical errors
If you are opted for voice support there will be an assessment of around 45mimutes includes basic questions, mathematical questions,technical questions (if you are opted for technical assessment)or esle it would be norml questions includes voice to voice conversations and fill in the blanks

Q1. If you are for voice support, questions will be little tough ,they will check for communications,ask to speak on 2 random topics including what kind of message you want to give the society?.its just an ex...read more
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Q1. Jam and work experience
Ans. Be simple and honest without any grammatical mistakes while speaking
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Q2. Personalized questions on behaviour
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Q3. Situation differs depends on highrated customer
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Q1. Self introduction
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Q2. Experience discussion
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Q1. Experience discussion
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Q2. Communication checking
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Q3. Discussion about my last work how, I was helping the customers
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Q1. Why you want to join Teleperformance?
Ans. 
I want to join Teleperformance because of its reputation for providing excellent customer service and opportunities for career growth.
• Teleperformance has a strong reputation for providing excellent customer service

• I am impressed by the company's commitment to employee training and development

• I believe that working at Teleperformance will provide me with opportunities for career growth and advancement
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Q2. Memorable day of your life?
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Q1. How soon you can join?
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Q1. What was your experience during the one-on-one round with the manager?
Ans. 
The one-on-one round with the manager was insightful and engaging.
• Discussed my previous experience in customer support

• Answered situational questions on handling difficult customers

• Received feedback on communication skills and problem-solving abilities
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Q2. Basically check communication
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It's very easy and common question for aptitude

Q1. They asking only about our self and based on the information u put in the resume
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Q2. Nothing much it's very easy
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Q3. Process is based on semi voice and email chat
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Q4. One rotational weekoff
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Q5. Moderate ambiance
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Q1. Tell me About your Resume
Ans. 
Experienced customer support executive with strong communication skills and a proven track record of resolving customer issues.
• 5+ years of experience in customer support roles

• Proficient in handling customer inquiries and complaints

• Skilled in using CRM software to track customer interactions

• Successfully resolved 90% of customer issues within a timely manner

• Received multiple awards for excellent customer service
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Q2. How much year of experience you are holding
Ans. 
I have 5 years of experience in customer support roles.
• I have worked in customer support for 5 years

• I have experience handling customer queries and complaints

• I have worked in both phone and email support roles
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