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TTEC India Chat Support Associate Interview Questions and Answers

Updated 20 Jun 2024

TTEC India Chat Support Associate Interview Experiences

2 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

They will give a topic to do debate

Interview Preparation Tips

Interview preparation tips for other job seekers - They take interview in June and give joining date in October. Never join this.

I applied via Recruitment Consulltant and was interviewed in Dec 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Grammar check 

(1 Question)

  • Q1. Wrote a paragraph of a topic of our choice.
Round 3 - Aptitude Test 

Did online assessment.

Round 4 - HR 

(1 Question)

  • Q1. Introduction, why choose BPO, shared from my previous work experience.
Round 5 - Had zoom face to face interview 

(1 Question)

  • Q1. Asked relating to customer care questions on zoom chat and we had to type the answers quickly.

Interview Preparation Tips

Topics to prepare for TTEC India Chat Support Associate interview:
  • bpo non voice
  • Computer Skills
  • Communication Skills
Interview preparation tips for other job seekers - Have to be patience through the whole process of interview.

Chat Support Associate Interview Questions Asked at Other Companies

Q1. Types of loans, diff db and credit card
Q2. Wat documents do you have?
Q3. Educational Background n all

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Easy interview and was virtual

Round 2 - Aptitude Test 

Yiu can crack the second if u do the first

Round 3 - HR 

(2 Questions)

  • Q1. About yourself and all
  • Q2. Educational Background n all
  • Ans. 

    I have a Bachelor's degree in Computer Science from XYZ University.

    • Bachelor's degree in Computer Science

    • Graduated from XYZ University

    • Completed coursework in programming, algorithms, and data structures

  • Answered by AI

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a highly motivated and customer-oriented individual with experience in chat support.

    • Customer service skills

    • Problem-solving abilities

    • Strong communication skills

    • Ability to multitask

    • Experience in handling customer inquiries and resolving issues

    • Proficient in using chat support software

    • Ability to remain calm and patient in challenging situations

  • Answered by AI
  • Q2. Why you want join in sitel and what makes you to join BPO
  • Ans. 

    I want to join Sitel because of its reputation and the opportunities it offers. I am interested in joining the BPO industry because of the dynamic work environment and the chance to interact with diverse customers.

    • Sitel has a strong reputation in the industry for providing excellent customer support.

    • I am attracted to the opportunities for growth and development that Sitel offers.

    • The BPO industry provides a dynamic work...

  • Answered by AI
  • Q3. Tell me about your work experience if you have or as fresher how could you help the organisation
  • Ans. 

    I have previous experience in chat support and can contribute to the organization by providing excellent customer service and resolving issues efficiently.

    • Previous experience in chat support

    • Strong customer service skills

    • Ability to handle and resolve customer issues

    • Efficient and effective communication skills

    • Familiarity with chat support software and tools

    • Quick learner and adaptable to new systems

    • Ability to multitask an...

  • Answered by AI
Round 3 - Group Discussion 

Topics around mobilephones ,google apps how to use google apps in your daily life

Round 4 - Aptitude Test 

If you are opted for chat support and email support,they will test your typing speed ,like 150 words in 3 minutes ,it can be random topics of 5 , depends upon on the HR ,make sure of no grammatical errors
If you are opted for voice support there will be an assessment of around 45mimutes includes basic questions, mathematical questions,technical questions (if you are opted for technical assessment)or esle it would be norml questions includes voice to voice conversations and fill in the blanks

Round 5 - One-on-one 

(1 Question)

  • Q1. If you are for voice support, questions will be little tough ,they will check for communications,ask to speak on 2 random topics including what kind of message you want to give the society?.its just an ex...

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for communication skils,it should to be fluent ,sometimes at we can stuck out of fear and excitement so make sure to be fluent practice before you attend the interview
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Jam and work experience
  • Ans. Be simple and honest without any grammatical mistakes while speaking
  • Answered Anonymously
  • Q2. Personalized questions on behaviour
  • Q3. Situation differs depends on highrated customer

Interview Preparation Tips

Interview preparation tips for other job seekers - HIf you are fresher,you can work for one year easily
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Sep 2024.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduction about your self
  • Q2. About knowledge based Questions and about BPO
  • Q3. Why did you liked this company
Round 2 - HR 

(2 Questions)

  • Q1. About Brief introduction
  • Q2. Why you choosed All digi tech

Interview Preparation Tips

Interview preparation tips for other job seekers - This is one of the based company for freshers who searching their job to grow their career
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why you want to join Teleperformance?
  • Ans. 

    I want to join Teleperformance because of its reputation for providing excellent customer service and opportunities for career growth.

    • Teleperformance has a strong reputation for providing excellent customer service

    • I am impressed by the company's commitment to employee training and development

    • I believe that working at Teleperformance will provide me with opportunities for career growth and advancement

  • Answered by AI
  • Q2. Memorable day of your life?
Round 2 - HR 

(1 Question)

  • Q1. How soon you can join?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What was your experience during the one-on-one round with the manager?
  • Ans. 

    The one-on-one round with the manager was insightful and engaging.

    • Discussed my previous experience in customer support

    • Answered situational questions on handling difficult customers

    • Received feedback on communication skills and problem-solving abilities

  • Answered by AI
  • Q2. Basically check communication
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. General questions only
  • Q2. Work experience brief
Round 2 - Assignment 

Writing skills test on Paper

Round 3 - One-on-one 

(2 Questions)

  • Q1. General questions only
  • Q2. Why switched 3 companies?
  • Ans. 

    Seeking better growth opportunities and challenges in different work environments.

    • Opportunities for career growth were limited in previous companies

    • Desire for new challenges and experiences

    • Company culture or values did not align with personal values

    • Seeking better compensation or benefits

    • Relocation or family reasons

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Stupid and over-smart Manager for the final round, beware before wasting an important whole day.
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via Indeed and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good company but as a fresher they will not pay u salary for 45 days as training period and if u fail to complete the test at end of day 45 then that's it ur out no salary just worst policy

TTEC India Interview FAQs

How many rounds are there in TTEC India Chat Support Associate interview?
TTEC India interview process usually has 3 rounds. The most common rounds in the TTEC India interview process are Resume Shortlist, Aptitude Test and HR.
What are the top questions asked in TTEC India Chat Support Associate interview?

Some of the top questions asked at the TTEC India Chat Support Associate interview -

  1. Asked relating to customer care questions on zoom chat and we had to type the a...read more
  2. Wrote a paragraph of a topic of our choi...read more

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TTEC India Chat Support Associate Interview Process

based on 1 interview

Interview experience

1
  
Bad
View more
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TTEC India Chat Support Associate Salary
based on 79 salaries
₹2.5 L/yr - ₹4.3 L/yr
11% more than the average Chat Support Associate Salary in India
View more details

TTEC India Chat Support Associate Reviews and Ratings

based on 17 reviews

3.8/5

Rating in categories

3.3

Skill development

3.4

Work-life balance

3.6

Salary

3.5

Job security

4.1

Company culture

3.2

Promotions

3.6

Work satisfaction

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