Foundever Chat Support Associate Interview Questions and Answers

Q1. Tell me about yourself?
Ans. 
I am a highly motivated and customer-oriented individual with experience in chat support.
• Customer service skills

• Problem-solving abilities

• Strong communication skills

• Ability to multitask

• Experience in handling customer inquiries and resolving issues

• Proficient in using chat support software

• Ability to remain calm and patient in challenging situations
Answered by AI
Add your answer
Q2. Why you want join in sitel and what makes you to join BPO
Ans. 
I want to join Sitel because of its reputation and the opportunities it offers. I am interested in joining the BPO industry because of the dynamic work environment and the chance to interact with diverse customers.
• Sitel has a strong reputation in the industry for providing excellent customer support.

• I am attracted to the opportunities for growth and development that Sitel offers.

• The BPO industry provides a dynamic work...read more
Answered by AI
Add your answer
Q3. Tell me about your work experience if you have or as fresher how could you help the organisation
Ans. 
I have previous experience in chat support and can contribute to the organization by providing excellent customer service and resolving issues efficiently.
• Previous experience in chat support

• Strong customer service skills

• Ability to handle and resolve customer issues

• Efficient and effective communication skills

• Familiarity with chat support software and tools

• Quick learner and adaptable to new systems

• Ability to multitask an...read more
Answered by AI
Add your answer

Topics around mobilephones ,google apps how to use google apps in your daily life

If you are opted for chat support and email support,they will test your typing speed ,like 150 words in 3 minutes ,it can be random topics of 5 , depends upon on the HR ,make sure of no grammatical errors
If you are opted for voice support there will be an assessment of around 45mimutes includes basic questions, mathematical questions,technical questions (if you are opted for technical assessment)or esle it would be norml questions includes voice to voice conversations and fill in the blanks

Q1. If you are for voice support, questions will be little tough ,they will check for communications,ask to speak on 2 random topics including what kind of message you want to give the society?.its just an ex...read more
Add your answer