4 Foundever Chat Support Associate Interview Questions & Answers | Complete Prep Guide 2025

Foundever Chat Support Associate Interview Experiences

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Chat Support Associate Interview Questions & Answers

posted on 7 Nov 2022

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

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Round 2 - HR

(3 Questions)

Q1. Tell me about yourself?

Ans.

I am a highly motivated and customer-oriented individual with experience in chat support.

Customer service skills
Problem-solving abilities
Strong communication skills
Ability to multitask
Experience in handling customer inquiries and resolving issues
Proficient in using chat support software
Ability to remain calm and patient in challenging situations

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Q2. Why you want join in sitel and what makes you to join BPO

Ans.

I want to join Sitel because of its reputation and the opportunities it offers. I am interested in joining the BPO industry because of the dynamic work environment and the chance to interact with diverse customers.

Sitel has a strong reputation in the industry for providing excellent customer support.
I am attracted to the opportunities for growth and development that Sitel offers.
The BPO industry provides a dynamic work...

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Q3. Tell me about your work experience if you have or as fresher how could you help the organisation

Ans.

I have previous experience in chat support and can contribute to the organization by providing excellent customer service and resolving issues efficiently.

Previous experience in chat support
Strong customer service skills
Ability to handle and resolve customer issues
Efficient and effective communication skills
Familiarity with chat support software and tools
Quick learner and adaptable to new systems
Ability to multitask an...

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Round 3 - Group Discussion

Topics around mobilephones ,google apps how to use google apps in your daily life

Round 4 - Aptitude Test

If you are opted for chat support and email support,they will test your typing speed ,like 150 words in 3 minutes ,it can be random topics of 5 , depends upon on the HR ,make sure of no grammatical errors
If you are opted for voice support there will be an assessment of around 45mimutes includes basic questions, mathematical questions,technical questions (if you are opted for technical assessment)or esle it would be norml questions includes voice to voice conversations and fill in the blanks

Round 5 - One-on-one

(1 Question)

Q1. If you are for voice support, questions will be little tough ,they will check for communications,ask to speak on 2 random topics including what kind of message you want to give the society?.its just an ex...

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Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for communication skils,it should to be fluent ,sometimes at we can stuck out of fear and excitement so make sure to be fluent practice before you attend the interview

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Technical Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 5 May 2017

I was interviewed before May 2016.

Interview Questionnaire

7 Questions

Q1. Tell me about yourself

Ans.

I am a technical support executive with experience in troubleshooting software and hardware issues.

Experienced in resolving customer queries and providing technical assistance
Proficient in diagnosing and troubleshooting software and hardware problems
Skilled in communicating complex technical concepts to non-technical users
Familiar with various operating systems and software applications
Ability to work under pressure an

Answered by AI

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Q2. Why do you want to work here

Ans.

I want to work here because of the company's reputation, growth opportunities, and alignment with my skills and interests.

Company's reputation: I have heard great things about the company's commitment to customer satisfaction and quality service.
Growth opportunities: I am impressed by the company's focus on employee development and advancement.
Alignment with skills and interests: I have a passion for technical support ...

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Q3. Why did you leave your previous job

Ans.

Seeking better growth opportunities and a more challenging role.

Limited growth opportunities in previous job
Looking for a more challenging role to enhance skills
Seeking a company with better work culture and values
Relocated to a different city or country
Company downsizing or restructuring

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Q4. Difference between various operating systems.

Ans.

Operating systems differ in their user interface, functionality, and compatibility with hardware and software.

Windows is the most widely used OS, known for its user-friendly interface and compatibility with most software.
MacOS is known for its sleek design and compatibility with Apple hardware and software.
Linux is an open-source OS with various distributions, known for its customization and security features.
Android i...

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Q5. Latest versions of the product

Ans.

The latest versions of the product are 3.0 for desktop and 2.5 for mobile.

Desktop version: 3.0
Mobile version: 2.5

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Q6. Information about the company (process)

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Q7. Questions related to previous work experience

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