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Foundever Chat Support Associate Interview Questions and Answers

Updated 7 Nov 2022

Foundever Chat Support Associate Interview Experiences

1 interview found

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a highly motivated and customer-oriented individual with experience in chat support.

    • Customer service skills

    • Problem-solving abilities

    • Strong communication skills

    • Ability to multitask

    • Experience in handling customer inquiries and resolving issues

    • Proficient in using chat support software

    • Ability to remain calm and patient in challenging situations

  • Answered by AI
  • Q2. Why you want join in sitel and what makes you to join BPO
  • Ans. 

    I want to join Sitel because of its reputation and the opportunities it offers. I am interested in joining the BPO industry because of the dynamic work environment and the chance to interact with diverse customers.

    • Sitel has a strong reputation in the industry for providing excellent customer support.

    • I am attracted to the opportunities for growth and development that Sitel offers.

    • The BPO industry provides a dynamic work...

  • Answered by AI
  • Q3. Tell me about your work experience if you have or as fresher how could you help the organisation
  • Ans. 

    I have previous experience in chat support and can contribute to the organization by providing excellent customer service and resolving issues efficiently.

    • Previous experience in chat support

    • Strong customer service skills

    • Ability to handle and resolve customer issues

    • Efficient and effective communication skills

    • Familiarity with chat support software and tools

    • Quick learner and adaptable to new systems

    • Ability to multitask an...

  • Answered by AI
Round 3 - Group Discussion 

Topics around mobilephones ,google apps how to use google apps in your daily life

Round 4 - Aptitude Test 

If you are opted for chat support and email support,they will test your typing speed ,like 150 words in 3 minutes ,it can be random topics of 5 , depends upon on the HR ,make sure of no grammatical errors
If you are opted for voice support there will be an assessment of around 45mimutes includes basic questions, mathematical questions,technical questions (if you are opted for technical assessment)or esle it would be norml questions includes voice to voice conversations and fill in the blanks

Round 5 - One-on-one 

(1 Question)

  • Q1. If you are for voice support, questions will be little tough ,they will check for communications,ask to speak on 2 random topics including what kind of message you want to give the society?.its just an ex...

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for communication skils,it should to be fluent ,sometimes at we can stuck out of fear and excitement so make sure to be fluent practice before you attend the interview

Interview questions from similar companies

I applied via Company Website and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How to grow myself in this company

Interview Preparation Tips

Interview preparation tips for other job seekers - It's all good

I applied via Walk-in and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Like what is ur memorable day, what is ur sallery expections, why should I hire u,

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go to give interviews you have faith in yourself and think that you will do it all

I applied via Referral and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About me and the general knowledge questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was held for very short notice they asked all the general questions I gave them all the answers and sometimes because of the consultant I had to face a issue as a fresher it was nice

I applied via Indeed and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. They asked basic question from your resume which you mentioned. Just be careful about each and every word you written on your cv.
  • Q2. Ask question on skills, like how you handle to work in pressure. What you long term goal and short term goal.
  • Q3. Tell why you left your last company?

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident, and answer briefly about everything and be calm.

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Last experience, self introduction etc..

Interview Preparation Tips

Interview preparation tips for other job seekers - Not to be nervous, listen to the interviewer's questions carefully.

I applied via Recruitment Consultant and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What do You know about SHIKSHA ?
  • Q2. What reminds you to think of your mother everytime you eat

Interview Preparation Tips

Interview preparation tips for other job seekers - Politely admit if you dont know any of the interview answers and assure them whether you get the job or not but definitely will try to learn that.

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Talk about something

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Support Associate interview:
  • Email writting
Interview preparation tips for other job seekers - First they would ask about yourself and then tell us to write a email samples and then hr will discuss about our previous experience and then manager round there is no no need to fear as there would be no any difficult process there

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself and work history
  • Q2. Why did you leave those companies
  • Q3. Grammar test and simple topics to speak on a minute

Interview Preparation Tips

Interview preparation tips for other job seekers - Two rounds of interview. VnA and Operations round. Be prepared with vna round through youtube and google. There could also be simple grammar test online. Give answers in simple and point wise in operations round.Its not difficult to crack.

Interview Questionnaire 

1 Question

  • Q1. Tell us about your work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Communicate well

Foundever Interview FAQs

How many rounds are there in Foundever Chat Support Associate interview?
Foundever interview process usually has 5 rounds. The most common rounds in the Foundever interview process are Aptitude Test, One-on-one Round and Resume Shortlist.

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Foundever Chat Support Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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Foundever Chat Support Associate Salary
based on 16 salaries
₹2 L/yr - ₹3 L/yr
13% less than the average Chat Support Associate Salary in India
View more details

Foundever Chat Support Associate Reviews and Ratings

based on 3 reviews

3.3/5

Rating in categories

2.7

Skill development

2.7

Work-life balance

2.7

Salary

2.7

Job security

2.7

Company culture

2.7

Promotions

2.7

Work satisfaction

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