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Foundever Chat Support Associate Interview Questions and Answers

Updated 7 Nov 2022

Foundever Chat Support Associate Interview Experiences

1 interview found

Chat Support Associate Interview Questions & Answers

user image Pavan Kumar

posted on 7 Nov 2022

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a highly motivated and customer-oriented individual with experience in chat support.

    • Customer service skills

    • Problem-solving abilities

    • Strong communication skills

    • Ability to multitask

    • Experience in handling customer inquiries and resolving issues

    • Proficient in using chat support software

    • Ability to remain calm and patient in challenging situations

    • Answered by AI
    Add your answer
  • Q2. Why you want join in sitel and what makes you to join BPO
  • Ans. 

    I want to join Sitel because of its reputation and the opportunities it offers. I am interested in joining the BPO industry because of the dynamic work environment and the chance to interact with diverse customers.

    • Sitel has a strong reputation in the industry for providing excellent customer support.

    • I am attracted to the opportunities for growth and development that Sitel offers.

    • The BPO industry provides a dynamic work...

    • Answered by AI
    Add your answer
  • Q3. Tell me about your work experience if you have or as fresher how could you help the organisation
  • Ans. 

    I have previous experience in chat support and can contribute to the organization by providing excellent customer service and resolving issues efficiently.

    • Previous experience in chat support

    • Strong customer service skills

    • Ability to handle and resolve customer issues

    • Efficient and effective communication skills

    • Familiarity with chat support software and tools

    • Quick learner and adaptable to new systems

    • Ability to multitask an...

    • Answered by AI
    Add your answer
Round 3 - Group Discussion 

Topics around mobilephones ,google apps how to use google apps in your daily life

Round 4 - Aptitude Test 

If you are opted for chat support and email support,they will test your typing speed ,like 150 words in 3 minutes ,it can be random topics of 5 , depends upon on the HR ,make sure of no grammatical errors
If you are opted for voice support there will be an assessment of around 45mimutes includes basic questions, mathematical questions,technical questions (if you are opted for technical assessment)or esle it would be norml questions includes voice to voice conversations and fill in the blanks

Round 5 - One-on-one 

(1 Question)

  • Q1. If you are for voice support, questions will be little tough ,they will check for communications,ask to speak on 2 random topics including what kind of message you want to give the society?.its just an ex...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for communication skils,it should to be fluent ,sometimes at we can stuck out of fear and excitement so make sure to be fluent practice before you attend the interview

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TTEC India user image Anonymous

posted on 20 Jun 2024

Interview experience
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Difficulty level
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Round 1 - Group Discussion 

They will give a topic to do debate

Interview Preparation Tips

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Chat Support Associate Interview Questions & Answers

Sykes Business Services Of India user image Anonymous

posted on 9 Apr 2023

Interview experience
4
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Difficulty level
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Process Duration
Less than 2 weeks
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Selected Selected

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Jam and work experience
  • Ans. Be simple and honest without any grammatical mistakes while speaking
    • Answered Anonymously
    Add your answer
  • Q2. Personalized questions on behaviour
    • Add your answer
  • Q3. Situation differs depends on highrated customer
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - HIf you are fresher,you can work for one year easily

Customer Support Executive Interview Questions & Answers

Alldigi Tech user image Sandhiya K

posted on 2 Mar 2025

Interview experience
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Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Sep 2024.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduction about your self
    • Add your answer
  • Q2. About knowledge based Questions and about BPO
    • Add your answer
  • Q3. Why did you liked this company
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. About Brief introduction
    • Add your answer
  • Q2. Why you choosed All digi tech
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This is one of the based company for freshers who searching their job to grow their career

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iEnergizer user image Anonymous

posted on 20 Feb 2025

Interview experience
5
Excellent
Difficulty level
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Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Group Discussion 

It was good I have learnt so many things in the process.

Round 2 - One-on-one 

(4 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Working experience
    • Add your answer
  • Q3. How much salary do you except
    • Add your answer
  • Q4. Previous company experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Passionate about work and never procrastinate work

Technical Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 15 Jan 2025

Interview experience
4
Good
Difficulty level
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Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why you want to join Teleperformance?
  • Ans. 

    I want to join Teleperformance because of its reputation for providing excellent customer service and opportunities for career growth.

    • Teleperformance has a strong reputation for providing excellent customer service

    • I am impressed by the company's commitment to employee training and development

    • I believe that working at Teleperformance will provide me with opportunities for career growth and advancement

    • Answered by AI
    Add your answer
  • Q2. Memorable day of your life?
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. How soon you can join?
    • Add your answer

Chat Support Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 23 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What was your experience during the one-on-one round with the manager?
  • Ans. 

    The one-on-one round with the manager was insightful and engaging.

    • Discussed my previous experience in customer support

    • Answered situational questions on handling difficult customers

    • Received feedback on communication skills and problem-solving abilities

    • Answered by AI
    Add your answer
  • Q2. Basically check communication
    • Add your answer

Customer Support Executive Interview Questions & Answers

Omega Healthcare user image Anonymous

posted on 17 Jan 2025

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via Indeed and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's good company but as a fresher they will not pay u salary for 45 days as training period and if u fail to complete the test at end of day 45 then that's it ur out no salary just worst policy

Customer Support Executive Interview Questions & Answers

TaskUs user image Anonymous

posted on 15 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Normal introduction
    • Add your answer
  • Q2. Career Objectives and experience
  • Ans. 

    My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.

    • Experienced in handling customer inquiries and resolving issues efficiently

    • Strong communication skills to effectively interact with customers and team members

    • Goal-oriented mindset to achieve targets and exceed expectations

    • Seeking opportunities for professional growth and developm

    • Answered by AI
    Add your answer
  • Q3. Qualifications and problem solving
    • Add your answer
  • Q4. Manager round and skill questions.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be very professional and confident for the interview

Engineer- Customer Support Interview Questions & Answers

IKS Health user image Anonymous

posted on 29 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why you are looking for a new job now?
  • Ans. 

    Seeking new challenges and growth opportunities in a supportive environment.

    • Looking to expand my skill set and knowledge in a new role

    • Interested in working with a different team or company culture

    • Seeking better work-life balance or career advancement

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    Add your answer
  • Q2. Why you become interested in our company?
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Interview Preparation Tips

Interview preparation tips for other job seekers - Cool job, nice people, and really cool interview
More about working at Foundever

Foundever Interview FAQs

How many rounds are there in Foundever Chat Support Associate interview?
Foundever interview process usually has 5 rounds. The most common rounds in the Foundever interview process are HR, Group Discussion and Aptitude Test.

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Foundever Chat Support Associate Salary
based on 16 salaries
₹2 L/yr - ₹3 L/yr
13% less than the average Chat Support Associate Salary in India
View more details

Foundever Chat Support Associate Reviews and Ratings

based on 3 reviews

3.3/5

Rating in categories

2.7

Skill development

2.7

Work-life balance

2.7

Salary

2.7

Job security

2.7

Company culture

2.7

Promotions

2.7

Work satisfaction

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