Sykes Business Services Of India Chat Support Associate Interview Questions and Answers

Q1. Tell me about yourself?
Ans. 
I am a highly motivated and customer-oriented individual with experience in chat support.
• Customer service skills

• Problem-solving abilities

• Strong communication skills

• Ability to multitask

• Experience in handling customer inquiries and resolving issues

• Proficient in using chat support software

• Ability to remain calm and patient in challenging situations
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Q2. Why you want join in sitel and what makes you to join BPO
Ans. 
I want to join Sitel because of its reputation and the opportunities it offers. I am interested in joining the BPO industry because of the dynamic work environment and the chance to interact with diverse customers.
• Sitel has a strong reputation in the industry for providing excellent customer support.

• I am attracted to the opportunities for growth and development that Sitel offers.

• The BPO industry provides a dynamic work...read more
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Q3. Tell me about your work experience if you have or as fresher how could you help the organisation
Ans. 
I have previous experience in chat support and can contribute to the organization by providing excellent customer service and resolving issues efficiently.
• Previous experience in chat support

• Strong customer service skills

• Ability to handle and resolve customer issues

• Efficient and effective communication skills

• Familiarity with chat support software and tools

• Quick learner and adaptable to new systems

• Ability to multitask an...read more
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Topics around mobilephones ,google apps how to use google apps in your daily life

If you are opted for chat support and email support,they will test your typing speed ,like 150 words in 3 minutes ,it can be random topics of 5 , depends upon on the HR ,make sure of no grammatical errors
If you are opted for voice support there will be an assessment of around 45mimutes includes basic questions, mathematical questions,technical questions (if you are opted for technical assessment)or esle it would be norml questions includes voice to voice conversations and fill in the blanks

Q1. If you are for voice support, questions will be little tough ,they will check for communications,ask to speak on 2 random topics including what kind of message you want to give the society?.its just an ex...read more
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Q1. Tell us about your experience?
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Q2. Tell us about your family
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Q3. Why do you want to join First Source
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Typing Test. Wanted to test your typing Speed.

Q1. Tell us about your family and yourself
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Q2. Why do you want to join First Source
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Q1. Wat documents do you have?
Ans. 
I have my resume, identification documents, and certifications.
• Resume

• Identification documents (e.g. driver's license, passport)

• Certifications (e.g. IT certifications, customer service training)
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Q2. Are they authentic?
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Q1. Tell me about yourself
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Q1. Normal introduction
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Q2. Career Objectives and experience
Ans. 
My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.
• Experienced in handling customer inquiries and resolving issues efficiently

• Strong communication skills to effectively interact with customers and team members

• Goal-oriented mindset to achieve targets and exceed expectations

• Seeking opportunities for professional growth and developm
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Q3. Qualifications and problem solving
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Q4. Manager round and skill questions.
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Q1. What is SOLID principle
Ans. 
SOLID is a set of principles for designing software that promotes maintainability, extensibility, and reusability.
• S - Single Responsibility Principle: A class should have only one reason to change.

• O - Open-Closed Principle: Software entities should be open for extension but closed for modification.

• L - Liskov Substitution Principle: Subtypes must be substitutable for their base types.

• I - Interface Segregation Principle:...read more
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Q2. Use of joins in sql
Ans. 
Joins in SQL are used to combine rows from two or more tables based on a related column between them.
• Joins are used to retrieve data from multiple tables in a single query

• Common types of joins include inner join, left join, right join, and full outer join

• Joins are performed using the JOIN keyword and specifying the related columns

• Joins can be used to fetch data based on matching values or non-matching values between ta
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Q1. Explain current project and role
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Q1. How was your yesterday
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Q2. Tell about your state
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Q1. Tell me about yourself?
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Q2. Tell me about yout family & friend?
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Q3. Where do you see yourself in next 5 yrars
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Q1. To resolve user issue, which software you will choose for to take remote.
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