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Altruist Customer Management India Chat and Email Support Executive Interview Questions and Answers

Updated 30 Aug 2024

Altruist Customer Management India Chat and Email Support Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

It's very easy and common question for aptitude

Round 2 - HR 

(5 Questions)

  • Q1. They asking only about our self and based on the information u put in the resume
  • Q2. Nothing much it's very easy
  • Q3. Process is based on semi voice and email chat
  • Q4. One rotational weekoff
  • Q5. Moderate ambiance

Interview Preparation Tips

Interview preparation tips for other job seekers - In Altruist technology are always hiring if u want job immediately go and attend

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Referral and was interviewed before Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Did you worked with Conneqt previously
  • Q2. Tell me something about your last job
  • Q3. Are you comfortable with rotational shift timing
Round 3 - Group Discussion 

We are not able to provide cab so are you comfortable with that

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident never speak lie with HR whatever you did just speak them clearly and never say "NO"

I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Introduction
  • Q2. Product knowledge
  • Q3. How to achieve goal
  • Q4. How to survive
  • Ans. 

    Survival requires adaptability, resilience, and resourcefulness.

    • Stay calm and focused

    • Assess the situation and prioritize needs

    • Be flexible and willing to adjust plans

    • Stay positive and maintain hope

    • Utilize available resources and seek help when needed

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Women empowerment and about customer service

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice

I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. There are lot of questions were asked and its depends on profile and your experience on the basis of experience questions were asked .

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep focusing on things work on communication and written skills .

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Tell me about yourself.
Round 3 - One-on-one 

(5 Questions)

  • Q1. What do you understand by customer support executive?
  • Q2. How much calls can you take in a day?
  • Ans. 

    I can take around 50-60 calls in a day depending on the complexity of the issues.

    • I prioritize the urgent calls first

    • I take breaks in between calls to avoid burnout

    • I ensure that each call is resolved satisfactorily

    • I keep track of the number of calls taken and time spent on each call

  • Answered by AI
  • Q3. How good are you in convincing a customer?
  • Ans. 

    I am very good at convincing customers by understanding their needs and providing solutions that meet their requirements.

    • I listen carefully to the customer's concerns and empathize with their situation.

    • I provide clear and concise explanations of the benefits of our products or services.

    • I offer alternative solutions if the customer is not satisfied with the initial proposal.

    • I remain calm and professional even in difficu...

  • Answered by AI
  • Q4. How good are you in de escalation?
  • Ans. 

    I am very good in de escalation.

    • I listen actively and empathetically to the customer's concerns.

    • I remain calm and composed, even in difficult situations.

    • I offer solutions and alternatives to the customer's problem.

    • I apologize for any inconvenience caused and assure the customer that their issue will be resolved.

    • I follow up with the customer to ensure their satisfaction.

    • For example, when a customer was upset about a del...

  • Answered by AI
  • Q5. Why should I hire you?
Round 4 - Aptitude Test 

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Support Executive interview:
  • Covid
  • Hobbies
  • Intrests
Interview preparation tips for other job seekers - Be confidence in you answer, avoid mumbling, avoid taking time to answer the question of customer maximum just take 45 seconds. Keep smiling in the whole interview, ask questions and clarity of question if you don't answer, use simple words in explaining

I applied via Naukri.com and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Daily routine

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak only required no to say anything

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why you are looking for this job ,why you choose this place and designation ,what are you weaknesses

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence , speak in a pleasant and good manner ,dress well and show your personality ,be answerable to each and every question ,if unable then can deny in a polite manner thats all

I applied via Naukri.com and was interviewed in May 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. E commerce website, about Flipkart and Amazon services
  • Q2. When Flipkart was found

Interview Preparation Tips

Interview preparation tips for other job seekers - It is very good in Teleperfomance in Flipkart voice process

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your previous job experience
  • Q2. How did u send your lockdown
  • Q3. Tell me about yourself

Altruist Customer Management India Interview FAQs

How many rounds are there in Altruist Customer Management India Chat and Email Support Executive interview?
Altruist Customer Management India interview process usually has 2 rounds. The most common rounds in the Altruist Customer Management India interview process are Aptitude Test and HR.
What are the top questions asked in Altruist Customer Management India Chat and Email Support Executive interview?

Some of the top questions asked at the Altruist Customer Management India Chat and Email Support Executive interview -

  1. Process is based on semi voice and email c...read more
  2. Nothing much it's very e...read more
  3. One rotational week...read more

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Altruist Customer Management India Chat and Email Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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