Altruist Customer Management India Customer Service Executive Interview Questions and Answers

I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.

• I have over 5 years of experience in the customer service industry.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of meeting and exceeding customer satisfaction targets.

• I am proficient in using CRM software and have excellent comm...read more

I chose BPO because of its potential for growth, diverse job opportunities, and the chance to develop strong customer service skills.

• Opportunity for growth: BPO industry offers various career paths and opportunities for advancement.

• Diverse job opportunities: BPO provides a wide range of job roles and industries to work in, allowing for versatility and exposure to different sectors.

• Developing customer service skills: BP...read more

BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

• BPO is a business strategy that allows companies to focus on their core competencies while outsourcing non-core activities.

• It is commonly used in customer service, technical support, telemarketing, and back-office operations.

• BPO services can be provided onshore, nearshore, or offshor...read more

I will communicate with customers through various channels and ensure clear and effective communication.

• I will listen actively to customers and understand their concerns

• I will use clear and concise language to explain solutions

• I will be patient and empathetic towards customers

• I will use various channels such as phone, email, chat, and social media to communicate with customers

• I will ensure timely and regular follow-ups