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Cogent E Services Customer Care Executive Interview Questions and Answers for Experienced

Updated 18 Oct 2023

Cogent E Services Customer Care Executive Interview Experiences for Experienced

4 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me about yourself
  • Q2. Reading of diffrent words written on the white board
  • Q3. What is marketing
  • Ans. 

    Marketing is the process of promoting and selling products or services, including market research, advertising, and customer engagement.

    • Marketing involves identifying customer needs and wants

    • Creating products or services that meet those needs

    • Promoting and advertising the products or services

    • Building relationships with customers to encourage repeat business

    • Market research helps understand customer preferences and trends

    • ...

  • Answered by AI
  • Q4. Why do we hire you
  • Q5. What is the salary expectations
  • Ans. 

    20k to 25k as in past I have also contributed this company in Kent ro process

  • Answered Anonymously
  • Q6. How far will you able to this job
  • Ans. 

    As far as company boost my carreer

  • Answered Anonymously
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Indeed and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Anything you can ask me .. if its realted to firm so it better
  • Q2. Nothing . I am ready to give interview

Interview Preparation Tips

Interview preparation tips for other job seekers - I am looking forward for a better opportunity to having a reputed company job .. so please help me toh providing job . In any bank sector

Customer Care Executive Interview Questions Asked at Other Companies for Experienced

Q1. 1. If the customer had two queries at the same time,how did you h ... read more
Q2. Advantages and disadvantages of Online shopping
asked in Startek
Q3. What do you know about Call Centre?
Q4. What if cx didn't get delivered with the products and it's showin ... read more
asked in Mphasis
Q5. 3 types of languages pronunciation one in english language , the ... read more

I applied via campus placement at Indira Gandhi National Open University (IGNOU) and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Q-tell me something about your self ? Q_skeak about social media for two minutes ? Q_what is customer service?
  • Q2. Q_why do you want to join BPO ? Q_why should we hire you ? Q_what is your salary expectations?
  • Q3. What is COVID 19 What's your roll and responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all we have a good communication then patience . good listener. Understand to customer all quality should have a (customer Card excutive) that's enough//

Interview Questionnaire 

3 Questions

  • Q1. Where do you see five from now?
  • Q2. I want to see myself holding an important position in yourorganization
  • Q3. I want so holding an important position in your organization

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and look we'll stay coll,relax and own it

Cogent E Services interview questions for designations

 Non Voice Customer Care Executive

 (1)

 Customer Executive

 (1)

 Customer Service Executive

 (16)

 Customer Support Executive

 (10)

 Senior Customer Service Executive

 (2)

 Customer Service

 (1)

 Customer Service Sales Executive

 (1)

 Customer Service Associate

 (20)

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
-
Process Duration
2-4 weeks
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide a standard introduction of yourself?
Round 2 - HR 

(1 Question)

  • Q1. Did you have your exams in the next six months?
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

100 marks aptitude test

Round 2 - Aptitude Test 

100 marks of reasoning test

Round 3 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Expected salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Very bad response. Attitude towards the candidate are imotionless.
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
-
Result
No response

I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Graduation completed or not?
  • Q2. What experience you carry?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't go walk in WNS company viman nagar, if your leaving in pune far from the company. They don't hire people who leaves near by moshi, chikhali or bhosari. They have some kilometres of range from there they hire the candidates.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. About intro, why should we hire u
  • Q2. Why should u handle angry customer.

Interview Preparation Tips

Interview preparation tips for other job seekers - Its a great opportunity to if u join to iengizer.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I was interviewed in Oct 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Speak on a topic
Round 3 - Assignment 

General communication and typing skills test

Round 4 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Previous company experience and general communication skills testing questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself What do you understand by Customer Care Executive What is the role of Customer Care Executive
Round 3 - HR 

(1 Question)

  • Q1. Basic questions regarding job role

Interview Preparation Tips

Interview preparation tips for other job seekers - Just me confident and the questions are veey basic .
Contribute & help others!
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Cogent E Services Interview FAQs

How many rounds are there in Cogent E Services Customer Care Executive interview for experienced candidates?
Cogent E Services interview process for experienced candidates usually has 1-2 rounds. The most common rounds in the Cogent E Services interview process for experienced candidates are HR, Resume Shortlist and One-on-one Round.
How to prepare for Cogent E Services Customer Care Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Cogent E Services. The most common topics and skills that interviewers at Cogent E Services expect are Customer Service, Inbound Process, chat, customer support and outbound process.
What are the top questions asked in Cogent E Services Customer Care Executive interview for experienced candidates?

Some of the top questions asked at the Cogent E Services Customer Care Executive interview for experienced candidates -

  1. What is market...read more
  2. Anything you can ask me .. if its realted to firm so it bet...read more
  3. Reading of diffrent words written on the white bo...read more
How long is the Cogent E Services Customer Care Executive interview process?

The duration of Cogent E Services Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Cogent E Services Customer Care Executive Salary
based on 498 salaries
₹0.9 L/yr - ₹4 L/yr
10% less than the average Customer Care Executive Salary in India
View more details

Cogent E Services Customer Care Executive Reviews and Ratings

based on 184 reviews

3.2/5

Rating in categories

3.1

Skill development

3.0

Work-life balance

2.8

Salary

3.0

Job security

3.0

Company culture

2.8

Promotions

2.8

Work satisfaction

Explore 184 Reviews and Ratings
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