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Standard Chartered Customer Care Executive Interview Questions and Answers

Updated 19 Dec 2024

Standard Chartered Customer Care Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - Aptitude Test 

A proficient English test.

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

100 marks aptitude test

Round 2 - Aptitude Test 

100 marks of reasoning test

Round 3 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Expected salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Very bad response. Attitude towards the candidate are imotionless.

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Fundamental knowledge of English and mathematics.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction, basic knowledge of bank like cheque details,RTGS, NEFT
  • Q2. Can you relocate?
  • Ans. 

    Yes, I am open to relocating for the right opportunity.

    • I am willing to relocate for the job.

    • I have no restrictions on moving to a new location.

    • I am excited about the possibility of experiencing a new city or country.

    • I am flexible and adaptable to new environments.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Have confidence and speak slowly.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Bollywood related questions

Round 2 - One-on-one 

(2 Questions)

  • Q1. What is better I phone ya android
  • Q2. Who is better urfi javed ya rakhi
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. What is the credit
  • Ans. 

    Credit is the ability to borrow money or obtain goods or services before payment, based on the trust that payment will be made in the future.

    • Credit is a financial arrangement where a borrower receives something of value now and agrees to repay the lender at a later date.

    • It allows individuals and businesses to make purchases or investments without having to pay the full amount upfront.

    • Credit can come in various forms su...

  • Answered by AI
  • Q2. How many types of credit card use
  • Ans. 

    There are several types of credit cards available, each with different features and benefits.

    • Types of credit cards include rewards cards, cashback cards, travel cards, secured cards, and business cards.

    • Each type of credit card offers different perks and benefits to suit different needs and preferences.

    • Some examples of popular credit card issuers include Visa, Mastercard, American Express, and Discover.

  • Answered by AI
  • Q3. What is the bank
  • Ans. 

    A bank is a financial institution that accepts deposits from the public and creates credit.

    • Provides various financial services such as loans, mortgages, and investment accounts

    • Facilitates transactions such as deposits, withdrawals, and transfers

    • Issues credit cards and offers online banking services

  • Answered by AI
Round 2 - Case Study 

Candidate. Work and beehive how solved customer s

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(8 Questions)

  • Q1. How should people talk?
  • Ans. Yes sir i have a experience, i am working in coustomarecare 2.5 years.
  • Answered Anonymously
  • Q2. Ok, i liked you experience
  • Q3. What can you do for our company?
  • Ans. I sir will be the responsible employee of the company that the company improves and my company moves forward....
  • Answered Anonymously
  • Q4. Live if necessary and you have to work?
  • Ans. Yes sir, i will work on vacation
  • Answered Anonymously
  • Q5. How much do you want your salary
  • Ans. My salary depends on the company of my experience.
  • Answered Anonymously
  • Q6. Well i selected you to this company
  • Q7. It will work well
  • Q8. Ok you can go now

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Recruitment Consulltant and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Technical expecially and technical information then problem solving
  • Q2. Technical issues. Customercare suprot

Interview Preparation Tips

Interview preparation tips for other job seekers - Customer support problem and customer feedback immediately problem solving
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. INTRODUCE YOURSELF
  • Q2. QUESTIONS REGARING RBI GUIDELINES, MARKET CAPITALISATION ,BASIC BANKING TERMS
Round 2 - Aptitude Test 

MATHS, REASONING , PERSONALITY TEST

Round 3 - HR 

(1 Question)

  • Q1. ABOUT THE COMPANY

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. What is your family background?
  • Q2. What are your salary expectations?
  • Q3. Why should we hire you?
  • Q4. Why are you looking for a change?
  • Q5. What are your strengths and weaknesses?
  • Q6. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't join this bank at all worst organization to work with.
Low salary.
Zero work Life balance.
No specific working hours.
Zero benifits
Etc etc
Never ending list...
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tel me about your self
  • Q2. Tel me about your privious work experience

Standard Chartered Interview FAQs

How many rounds are there in Standard Chartered Customer Care Executive interview?
Standard Chartered interview process usually has 2 rounds. The most common rounds in the Standard Chartered interview process are Aptitude Test and HR.

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Standard Chartered Customer Care Executive Interview Process

based on 3 interviews

Interview experience

3.7
  
Good
View more
Standard Chartered Customer Care Executive Salary
based on 45 salaries
₹2 L/yr - ₹5 L/yr
29% more than the average Customer Care Executive Salary in India
View more details

Standard Chartered Customer Care Executive Reviews and Ratings

based on 9 reviews

4.2/5

Rating in categories

4.0

Skill development

3.6

Work-life balance

4.4

Salary

4.1

Job security

4.2

Company culture

3.9

Promotions

3.6

Work satisfaction

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