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based on 37.4k Reviews

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HDFC Bank Customer Care Executive Interview Questions, Process, and Tips

Updated 1 Dec 2024

Top HDFC Bank Customer Care Executive Interview Questions and Answers

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11 HDFC Bank Customer Care Executive Interview Experiences

32 questions found

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Customer Care Executive Interview Questions

user image Anonymous

posted on 16 Jun 2024

Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

3 Interview Rounds

1

One-on-one Round (2 Questions)

  • Q1. INTRODUCE YOURSELF
  • Q2. QUESTIONS REGARING RBI GUIDELINES, MARKET CAPITALISATION ,BASIC BANKING TERMS
2

Aptitude Test Round

MATHS, REASONING , PERSONALITY TEST

3

HR Round (1 Question)

  • Q1. ABOUT THE COMPANY

Customer Care Executive Interview Questions

user image ARIJIT SAHA

posted on 1 Dec 2024

Interview experience
5
 Excellent
Difficulty level
 -
Duration
 4-6 weeks
Result
Selected  Selected

I applied via Referral and was interviewed in Nov 2024.

2 Interview Rounds

1

Assignment Round

Very Good experience nice very good.

2

HR Round (1 Question)

  • Q1. Salary Discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good

Get interview-ready with top interview questions

Customer Care Executive Interview Questions

user image Anonymous

posted on 19 Nov 2024

Interview experience
4
 Good
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Company Website and was interviewed in Oct 2024.

1 Interview Round

1

Assignment Round

Bank details and customer service

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy loan easy repayment
Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 More than 8 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed in Feb 2024.

2 Interview Rounds

1

HR Round (2 Questions)

  • Q1. Tell me something about yourself.
  • Q2. As I am looking, you are a fresher and you have a 3-year career gap. How can you define this gap?
2

HR Round (3 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Tell me something about your family and family business.
  • Q3. You said you had a startup, so tell me something about that startup.

Interview Preparation Tips

Interview preparation tips for other job seekers - Your confidence level should be good. Overconfidence is not good. Speak in English when they ask a question and tell you to answer this question in Hindi; then only you use Hindi. Don't worry about everything, and feel free to introduce yourself.

HDFC Bank interview questions for designations

 Customer Care

 (1)

 Customer Care Executive & Cashier

 (3)

 Customer Service Executive

 (8)

 Customer experience Executive

 (3)

 Customer Support Executive

 (2)

 Customer Support

 (1)

 Customer Service

 (1)

 Customer Manager

 (1)

Customer Care Executive Interview Questions

user image Anonymous

posted on 21 Jul 2024

Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Walk-in and was interviewed in Jan 2024.

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Why you want to join hdfc bank
  • Q2. Why you want to join hdfc after engineering

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident
Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 No response

I applied via Job Fair and was interviewed in Jan 2024.

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Briefly introduce yourself
  • Q2. Why do you want to join Banking?

Interview Preparation Tips

Topics to prepare for HDFC Bank Customer Care Executive interview:
  • Soft Skills
  • Interpersonal Skills
Interview preparation tips for other job seekers - Answer confidently, dress well

Customer Care Executive Jobs at HDFC Bank

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Customer Care Executive Interview Questions

user image Akash Kulkarni

posted on 1 May 2023

Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (5 Questions)

  • Q1. What do you know about bank
  • Q2. Banking business related i,e how bank earns in different ways
  • Q3. What kinds of loans do you know that bank gives
  • Q4. Which product is more profit to bank
  • Q5. Scenerio based questions i,e how you handle an old aged , frusted cust at same time for same product
3

One-on-one Round (3 Questions)

  • Q1. Why this bank and have given any interviews before this
  • Q2. How long can you work with us
  • Q3. Are you suitable working anywhere in india

Interview Preparation Tips

Interview preparation tips for other job seekers - I would say its a very hectic job but if you love and enjoy it nothing is big, I was the one selected among 10 other for this role with more then 100+ resumes received for same and all went onto dustbins. I went onto ask interviewer after my selection on what you see to select a candidate? He just said one thing attitude on how you approach and how confidentially you tell the ans even if its wrong and how honest you are to question that you dont know. Thats it.
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 2-4 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

One-on-one Round (3 Questions)

  • Q1. Banking operations related questions
  • Q2. Banking experience related questions
  • Q3. Foreign exchange related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Experience and Good package gives good results in getting good package with good destination in HDFC Bank

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

ABOUT BANKING SYSTEM Round (2 Questions)

  • Q1. IN WHICH YEAR HDFC ESTABLISH.
  • Q2. WHAT ARE THE SERVICES PROVIDED BY THE HDFC TO THE CUSTOMER?
3

HR Round (2 Questions)

  • Q1. TURN OVER OF THE HDFC?
  • Q2. WHAT IS THE FULL FORM OF HDFC? WHAT IS CASA?
4

Aptitude Test Round

REASONING, PUZZLES AND RELATIONSHIP

Interview Preparation Tips

Interview preparation tips for other job seekers - PLEASE BE PREPARE FOR HDFC RELATED QUESTIONS. AND TYPES OF ACCOUNTS.

Customer Care Executive Interview Questions

user image Anonymous

posted on 21 Jun 2022

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2

One-on-one Round (1 Question)

  • Q1. 1)history of hdfc bank 2) improtant persone in hdfc bnak 3) about your backgroud 4) intudoction etc.
3

others Round (1 Question)

  • Q1. What is bank what work bank do

Interview Preparation Tips

Interview preparation tips for other job seekers - always be confident and please collect all the knowledge about company that you persue

HDFC Bank Interview FAQs

How many rounds are there in HDFC Bank Customer Care Executive interview?
HDFC Bank interview process usually has 2-3 rounds. The most common rounds in the HDFC Bank interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for HDFC Bank Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HDFC Bank. The most common topics and skills that interviewers at HDFC Bank expect are Cashier Activities, Customer Service, teller activities, Authorization and Operations.
What are the top questions asked in HDFC Bank Customer Care Executive interview?

Some of the top questions asked at the HDFC Bank Customer Care Executive interview -

  1. WHAT ARE THE SERVICES PROVIDED BY THE HDFC TO THE CUSTOM...read more
  2. Which product is more profit to b...read more
  3. What kinds of loans do you know that bank gi...read more

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Interview Process at HDFC Bank Customer Care Executive

based on 6 interviews in last 1 year

1 Interview rounds

  • One-on-one Round
View more

People are getting interviews through

based on 7 HDFC Bank interviews
WalkIn
Company Website
Job Portal
Referral
29%
14%
14%
14%
29% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
HDFC Bank Customer Care Executive Salary
based on 483 salaries
₹1.2 L/yr - ₹5.2 L/yr
30% more than the average Customer Care Executive Salary in India
View more details

HDFC Bank Customer Care Executive Reviews and Ratings

based on 145 reviews

3.6/5

Rating in categories

3.6

Skill development

2.9

Work-Life balance

3.1

Salary & Benefits

3.8

Job Security

3.1

Company culture

2.9

Promotions/Appraisal

3.1

Work Satisfaction

Explore 145 Reviews and Ratings
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