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HDFC Bank

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3.9

based on 38k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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HDFC Bank Customer Care Executive Reviews

based on 150 reviews
Updated 17 Jan, 2025

Overall Rating

3.6/5
How AmbitionBox ratings work?

Category Ratings

3.8

Job Security

3.6

Skill development

3.1

Salary & Benefits

3.0

Work Satisfaction

3.0

Company culture

2.9

Promotions/Appraisal

2.9

Work-Life balance

Top Mentions in HDFC Bank Customer Care Executive Reviews

150 reviews found

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Top HDFC Bank Customer Care Executive Interview Questions

Q1. WHAT ARE THE SERVICES PROVIDED BY THE HDFC TO THE CUSTOMER?
Q2. Which product is more profit to bank

Get interview-ready with top interview questions

View all 7 questions
Q3. What kinds of loans do you know that bank gives
Q4. WHAT IS THE FULL FORM OF HDFC? WHAT IS CASA?
Q5. what is bank what work bank do
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People also ask about HDFC Bank's Customer Care Executives

Is HDFC Bank a good place to work for Customer Care Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 150 employee reviews, it's clear that most customer care executives have an average experience working at HDFC Bank. Job Security holds the highest rating at 3.8, while work-life balance is rated the lowest amongst all factors at 2.9. Read reviews about job security and work-life balance on AmbitionBox.
Does HDFC Bank pay their Customer Care Executives well?
According to AmbitionBox reviews, HDFC Bank customer care executives rate their salary and benefits at 3.1 out of 5, based on 150 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about HDFC Bank's customer care executives salaries here and to read reviews specifically about salary and benefits at HDFC Bank for customer care executives, click here.
How is the work culture at HDFC Bank for Customer Care Executives?
Work culture at HDFC Bank for customer care executives is rated 3.0 out of 5 by 150 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at HDFC Bank for customer care executives, click here.
How is the job security at HDFC Bank for Customer Care Executives?
Based on 150 reviews on AmbitionBox, HDFC Bank's customer care executives rate job security at 3.8 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at HDFC Bank for customer care executives, click here.
Is work from home available to Customer Care Executives at HDFC Bank?
According to AmbitionBox, 3% of HDFC Bank's customer care executives work from home permanently, 94% work from the office, and 3% follow a hybrid model, based on 31 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at HDFC Bank for customer care executives, click here.

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Work Policy for HDFC Bank Customer Care Executive

i
Workplace policy may vary based on Department, Designation and Location.

based on 31 reviews in last 6 months

Work from office

Work from office

94%
Permanent work from home

Permanent work from home

3%
Hybrid

Hybrid

3%

Other hybrid work policies

3%

Gender Based Ratings for HDFC Bank Customer Care Executive

based on 143 reviews
3.5
Rated by 77 Women

Rated 3.8 for Job Security and 3.6 for Skill Development

women
3.7
Rated by 66 Men

Rated 3.8 for Job Security and 3.6 for Skill Development

men

Working Days for HDFC Bank Customer Care Executive

based on 150 reviews
Alternate Saturday off
51%
Monday to Saturday
33%
Monday to Friday
14%
Rotational Shift
2%

Work Timings for HDFC Bank Customer Care Executive

based on 150 reviews
Flexible timing
Strict (9am - 8pm)
Strict (9am - 7pm)
33%
13%
7%
47% employees reported other strict timings

Shift Timings for HDFC Bank Customer Care Executive

based on 150 reviews
Day shift
Night shift
97%
3%

Business Travel for HDFC Bank Customer Care Executive

based on 150 reviews
No travel
70%
Within city
24%
Within country
5%
International travel
1%
HDFC Bank Customer Care Executive Salary
based on 502 salaries
₹1.1 L/yr - ₹5.2 L/yr
31% more than the average Customer Care Executive Salary in India
View more details
cab
Office cab/shuttle
1 total response
healthInsurance
Health insurance
1 total response
softskill
Job/Soft skill training
3 total responses
retirement
Retirement benefits
0 total responses
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