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ICICI Bank Customer Care Executive Interview Questions and Answers
ICICI Bank Customer Care Executive Interview Experiences
3 interviews found
(3 Questions)
- Q1. What is the credit
- Ans.
Credit is the ability to borrow money or obtain goods or services before payment, based on the trust that payment will be made in the future.
Credit is a financial arrangement where a borrower receives something of value now and agrees to repay the lender at a later date.
It allows individuals and businesses to make purchases or investments without having to pay the full amount upfront.
Credit can come in various forms su...
- Q2. How many types of credit card use
- Ans.
There are several types of credit cards available, each with different features and benefits.
Types of credit cards include rewards cards, cashback cards, travel cards, secured cards, and business cards.
Each type of credit card offers different perks and benefits to suit different needs and preferences.
Some examples of popular credit card issuers include Visa, Mastercard, American Express, and Discover.
- Q3. What is the bank
- Ans.
A bank is a financial institution that accepts deposits from the public and creates credit.
Provides various financial services such as loans, mortgages, and investment accounts
Facilitates transactions such as deposits, withdrawals, and transfers
Issues credit cards and offers online banking services
Candidate. Work and beehive how solved customer s
I applied via Walk-in
(2 Questions)
- Q1. Tel me about your self
- Q2. Tel me about your privious work experience
I applied via Other and was interviewed in Aug 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Introduce yourself
- Q2. Have u ever given an interview before in bank
- Q3. Do u have any relatives working in icici bank
- Q4. Do u know how to drive
Interview Preparation Tips
What people are saying about ICICI Bank
Interview questions from similar companies
Selected
I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.
(3 Questions)
- Q1. About my previous work
- Q2. What is SOP, SLA, TAT
- Ans.
SOP stands for Standard Operating Procedure, SLA stands for Service Level Agreement, and TAT stands for Turnaround Time.
SOP is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.
SLA is a commitment between a service provider and a client. It defines the level of service expected from the service provider.
TAT is the time taken to complete a process or fulfill a re...
- Q3. Tell me about your self
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
(2 Questions)
- Q1. INTRODUCE YOURSELF
- Q2. QUESTIONS REGARING RBI GUIDELINES, MARKET CAPITALISATION ,BASIC BANKING TERMS
MATHS, REASONING , PERSONALITY TEST
(1 Question)
- Q1. ABOUT THE COMPANY
Customer Care Executive Interview Questions & Answers
Bandhan Bank
Khushboo Mirza
posted on 24 Jul 2024
I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.
Bollywood related questions
(2 Questions)
- Q1. What is better I phone ya android
- Q2. Who is better urfi javed ya rakhi
Customer Care Executive Interview Questions & Answers
IDFC FIRST Bank
Anonymous
posted on 11 Sep 2023
I applied via Approached by Company and was interviewed in Aug 2023. There were 3 interview rounds.
A topic is given to speak to check if you are fluent in English and Hindi.
(1 Question)
- Q1. Why is you age high 28 years ? And then rejected because of age.
Interview Preparation Tips
Selected
(8 Questions)
- Q1. How should people talk?
- Ans. Yes sir i have a experience, i am working in coustomarecare 2.5 years.
- Q2. Ok, i liked you experience
- Q3. What can you do for our company?
- Ans. I sir will be the responsible employee of the company that the company improves and my company moves forward....
- Q4. Live if necessary and you have to work?
- Ans. Yes sir, i will work on vacation
- Q5. How much do you want your salary
- Ans. My salary depends on the company of my experience.
- Q6. Well i selected you to this company
- Q7. It will work well
- Q8. Ok you can go now
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Kotak Mahindra Bank
Anonymous
posted on 10 Oct 2022
I applied via Recruitment Consulltant and was interviewed in Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Technical expecially and technical information then problem solving
- Q2. Technical issues. Customercare suprot
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Jan 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. How u will sell product
- Ans.
I will sell the product by understanding the customer's needs and demonstrating how the product can fulfill those needs.
Listen to the customer's requirements
Highlight the features and benefits of the product
Address any concerns or objections the customer may have
Offer a trial or demo of the product
Provide excellent customer service and follow-up
- Q2. Comfortable with shifts
Interview Preparation Tips
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ICICI Bank Interviews By Designations
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ICICI Bank Customer Care Executive Interview Process
based on 3 interviews
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ICICI Bank Customer Care Executive Reviews and Ratings
based on 35 reviews
Rating in categories
|
Deputy Manager
15.5k
salaries
|  ₹2 L/yr - ₹10.8 L/yr |
|
Relationship Manager
12.9k
salaries
| ₹2.3 L/yr - ₹11 L/yr |
|
Assistant Manager
10.2k
salaries
| ₹1.8 L/yr - ₹6 L/yr |
|
Manager
4.8k
salaries
| ₹5.5 L/yr - ₹18.5 L/yr |
|
Senior Officer
3.4k
salaries
| ₹1.1 L/yr - ₹6 L/yr |
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