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IndusInd Bank Customer Care Executive Interview Questions and Answers

Updated 1 Oct 2024

IndusInd Bank Customer Care Executive Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. About my previous work
  • Q2. What is SOP, SLA, TAT
  • Ans. 

    SOP stands for Standard Operating Procedure, SLA stands for Service Level Agreement, and TAT stands for Turnaround Time.

    • SOP is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.

    • SLA is a commitment between a service provider and a client. It defines the level of service expected from the service provider.

    • TAT is the time taken to complete a process or fulfill a re...

  • Answered by AI
  • Q3. Tell me about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong focus on providing exceptional service

    • Empathetic and dedicated approach

    • Excellent communication skills

  • Answered by AI

I applied via Recruitment Consultant and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How u will sell product
  • Ans. 

    I will sell the product by understanding the customer's needs and demonstrating how the product can fulfill those needs.

    • Listen to the customer's requirements

    • Highlight the features and benefits of the product

    • Address any concerns or objections the customer may have

    • Offer a trial or demo of the product

    • Provide excellent customer service and follow-up

  • Answered by AI
  • Q2.  Comfortable with shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence matters

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What you know about credit card
  • Ans. 

    Credit card is a plastic card that allows you to borrow money from a bank or financial institution to make purchases.

    • Credit cards have a credit limit, which is the maximum amount of money you can borrow.

    • You have to pay back the borrowed amount along with interest and other charges.

    • Credit cards offer various benefits like cashback, reward points, discounts, etc.

    • Credit cards can be used for online and offline transaction...

  • Answered by AI
  • Q2. Credit card is used for shopping on credit basis

Interview Preparation Tips

Interview preparation tips for other job seekers - Just do your best

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. Sell me this pen
  • Ans. 

    This pen is a must-have for anyone who wants to make a lasting impression with their writing.

    • This pen has a sleek and professional design that will make you stand out in any business meeting.

    • It writes smoothly and effortlessly, making your handwriting look neat and tidy.

    • The ink is long-lasting and won't smudge or smear, ensuring that your writing stays legible for years to come.

    • It's also refillable, so you can use it a...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be clam and tell each and every thing about yourself to interviewer

I applied via Referral and was interviewed before May 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is your family background?

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good interview experience at branch.

I applied via Referral and was interviewed in Oct 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How to convince customer ?
  • Ans. 

    To convince a customer, understand their needs, build trust, provide value, and offer solutions.

    • Listen actively to the customer's needs and concerns

    • Build trust by being honest and transparent

    • Provide value by highlighting the benefits of your product or service

    • Offer solutions that meet the customer's specific needs

    • Address any objections or concerns the customer may have

    • Follow up with the customer to ensure satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They are checking formals and communication and confidence level they are asking techniques how to convince coustmer

I applied via Campus Placement and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Where you see yourself after 4 year?Tell me something about Mutual Fund Markets , Equity &Debt investment
  • Q2. Why Bond market is going good in India
  • Ans. 

    Bond market in India is performing well due to various factors.

    • Low interest rates have led to increased demand for bonds

    • Government's borrowing program has been well received by investors

    • Investors are looking for safe investment options amidst market volatility

    • Foreign investors have shown interest in Indian bonds

    • RBI's measures to increase liquidity in the market have also contributed to the growth

  • Answered by AI
  • Q3. Situational based questions
  • Q4. Calcautaion

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good! Don't forget the basics of MBA

Interview Questionnaire 

8 Questions

  • Q1. What working in present market situation
  • Ans. 

    Working in the present market situation requires adaptability and innovation.

    • Adapt to changes in consumer behavior and market trends

    • Innovate to offer unique solutions and stand out from competitors

    • Utilize technology to improve efficiency and reach customers remotely

    • Maintain strong communication with customers to build trust and loyalty

    • Stay informed about industry developments and adjust strategies accordingly

  • Answered by AI
  • Q2. How to develop market
  • Ans. 

    Developing market requires understanding customer needs, identifying target audience, creating a unique value proposition, and effective marketing strategies.

    • Conduct market research to understand customer needs and preferences

    • Identify target audience and tailor marketing efforts accordingly

    • Create a unique value proposition that sets your product/service apart from competitors

    • Develop effective marketing strategies such ...

  • Answered by AI
  • Q3. How to handle sales executive
  • Ans. 

    Handling sales executives requires effective communication, motivation, and goal-setting.

    • Establish clear expectations and goals for the sales team

    • Provide regular feedback and coaching to improve performance

    • Motivate and incentivize the team to achieve targets

    • Communicate effectively and listen actively to understand their needs and concerns

    • Lead by example and demonstrate a strong work ethic

    • Encourage collaboration and tea...

  • Answered by AI
  • Q4. How to support employee
  • Q5. Which area comfortable in market place
  • Q6. What will share the code coduct in company
  • Ans. 

    The code of conduct will outline the ethical and professional standards expected of employees in the company.

    • The code of conduct will provide guidelines for behavior and decision-making in the workplace.

    • It will cover areas such as conflicts of interest, confidentiality, and respect for colleagues.

    • Examples of expected behavior may include avoiding discriminatory language or actions, maintaining confidentiality of sensit...

  • Answered by AI
  • Q7. Focus the market and business development
  • Q8. Icici is the present market best

I applied via Walk-in and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How to sale product
  • Ans. 

    To sell a product, understand the customer's needs, highlight the benefits, and create a sense of urgency.

    • Research the target audience and their pain points

    • Highlight the unique features and benefits of the product

    • Create a sense of urgency through limited time offers or scarcity

    • Build trust and rapport with the customer

    • Handle objections and provide solutions

    • Close the sale and follow up for customer satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I have an experience in axis bank i having 20k above salary without incentives

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I was asked about sales and loan related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview want to test both my knowledge and communication skills. Most of the question asked to me were related to my qualifications and experience related topics. I tried to answer each question with example also used props on the table

IndusInd Bank Interview FAQs

How many rounds are there in IndusInd Bank Customer Care Executive interview?
IndusInd Bank interview process usually has 1 rounds. The most common rounds in the IndusInd Bank interview process are One-on-one Round.
How to prepare for IndusInd Bank Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IndusInd Bank. The most common topics and skills that interviewers at IndusInd Bank expect are Communication Skills, KYC, customer care, Customer Service and Document Verification.
What are the top questions asked in IndusInd Bank Customer Care Executive interview?

Some of the top questions asked at the IndusInd Bank Customer Care Executive interview -

  1. What you know about credit c...read more
  2. How u will sell prod...read more
  3. What is SOP, SLA, ...read more

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IndusInd Bank Customer Care Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
IndusInd Bank Customer Care Executive Salary
based on 36 salaries
₹1.5 L/yr - ₹4.5 L/yr
10% more than the average Customer Care Executive Salary in India
View more details

IndusInd Bank Customer Care Executive Reviews and Ratings

based on 12 reviews

3.0/5

Rating in categories

2.6

Skill development

2.9

Work-life balance

2.5

Salary

2.9

Job security

2.8

Company culture

2.4

Promotions

2.6

Work satisfaction

Explore 12 Reviews and Ratings
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