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IndusInd Bank Customer Care Executive Interview Questions and Answers

Updated 1 Oct 2024

IndusInd Bank Customer Care Executive Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. About my previous work
  • Q2. What is SOP, SLA, TAT
  • Ans. 

    SOP stands for Standard Operating Procedure, SLA stands for Service Level Agreement, and TAT stands for Turnaround Time.

    • SOP is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.

    • SLA is a commitment between a service provider and a client. It defines the level of service expected from the service provider.

    • TAT is the time taken to complete a process or fulfill a re...

  • Answered by AI
  • Q3. Tell me about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong focus on providing exceptional service

    • Empathetic and dedicated approach

    • Excellent communication skills

  • Answered by AI

I applied via Recruitment Consultant and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How u will sell product
  • Ans. 

    I will sell the product by understanding the customer's needs and demonstrating how the product can fulfill those needs.

    • Listen to the customer's requirements

    • Highlight the features and benefits of the product

    • Address any concerns or objections the customer may have

    • Offer a trial or demo of the product

    • Provide excellent customer service and follow-up

  • Answered by AI
  • Q2.  Comfortable with shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence matters

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What you know about credit card
  • Ans. 

    Credit card is a plastic card that allows you to borrow money from a bank or financial institution to make purchases.

    • Credit cards have a credit limit, which is the maximum amount of money you can borrow.

    • You have to pay back the borrowed amount along with interest and other charges.

    • Credit cards offer various benefits like cashback, reward points, discounts, etc.

    • Credit cards can be used for online and offline transaction...

  • Answered by AI
  • Q2. Credit card is used for shopping on credit basis

Interview Preparation Tips

Interview preparation tips for other job seekers - Just do your best

What people are saying about IndusInd Bank

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Hello all, I am looking for a Job , i am having 11 year of experience in finance and banking line
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Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. How many Experience in sales

I applied via Other

Interview Questionnaire 

4 Questions

  • Q1. How to deal with clients and how to convence them.
  • Ans. 

    To deal with clients and convince them, it is important to build rapport, understand their needs, provide solutions, and showcase value.

    • Build rapport by actively listening and showing genuine interest in their concerns.

    • Understand their needs by asking open-ended questions and conducting thorough research.

    • Provide solutions that align with their goals and address their pain points.

    • Showcase value by highlighting the uniqu...

  • Answered by AI
  • Q2. To The clients-Are you using any credit of ICICI Bank? 2. If you dont use any cards then you can use it. 3.you will a lots of Benifits........
  • Q3. Above all .
  • Q4. Above all.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Candidates selected under Undergraduate.

Round: Group Discussion
Experience: About credit card.
Features and criteria


General Tips: Always keep smile in face n be happy .dont be hesitate infront of Hr.
Dont be oversmart behave gently.
Skills: Communication, Body Language, Presentation Skills, Decision Making Skills

Interview Questionnaire 

2 Questions

  • Q1. Banking life there in a relationship
  • Ans. 

    Banking life in a relationship involves managing finances, joint accounts, and financial planning together.

    • Banking life in a relationship includes opening joint accounts to manage shared expenses.

    • Couples often make financial decisions together, such as applying for loans or mortgages.

    • Financial planning becomes a collaborative effort, with discussions on saving, investing, and budgeting.

    • Trust and transparency are crucia...

  • Answered by AI
  • Q2. What is banking work nowleg
  • Ans. 

    Banking work nowleg refers to the current knowledge and practices in the banking industry.

    • It includes understanding of financial products and services offered by banks

    • Knowledge of regulatory compliance and risk management

    • Skills in customer service and sales

    • Ability to use technology and data analytics for decision making

    • Examples include mobile banking, online account opening, and personalized financial advice

  • Answered by AI

I applied via LinkedIn and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Say something About You
  • Q2. What is CASA
  • Ans. 

    CASA stands for Current Account and Savings Account. It refers to the deposits made by customers in a bank.

    • CASA is a type of bank account where customers can deposit their money.

    • It includes both current accounts and savings accounts.

    • CASA deposits are considered to be low-cost funds for banks.

    • Banks offer higher interest rates on savings accounts to attract more customers.

    • CASA ratio is an important metric for banks to me...

  • Answered by AI
  • Q3. Tell something about new bank policies
  • Ans. 

    New bank policies aim to improve customer experience and security.

    • Banks are implementing more advanced security measures to protect customer data

    • Digital banking is becoming more prevalent, with banks offering more online and mobile services

    • Some banks are offering incentives for customers to switch to paperless statements and online banking

    • There is a focus on improving customer service and reducing wait times in branche...

  • Answered by AI
  • Q4. Expected Salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident & Loyal

I applied via Walk-in and was interviewed before Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Describe us about hyderabad in telugu

Interview Preparation Tips

Interview preparation tips for other job seekers - Go and talk about your self don't think it's an interview talk like the person who is asking questions can easily understand what you will say

I applied via Campus Placement and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Where you see yourself after 4 year?Tell me something about Mutual Fund Markets , Equity &Debt investment
  • Q2. Why Bond market is going good in India
  • Ans. 

    Bond market in India is performing well due to various factors.

    • Low interest rates have led to increased demand for bonds

    • Government's borrowing program has been well received by investors

    • Investors are looking for safe investment options amidst market volatility

    • Foreign investors have shown interest in Indian bonds

    • RBI's measures to increase liquidity in the market have also contributed to the growth

  • Answered by AI
  • Q3. Situational based questions
  • Q4. Calcautaion

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good! Don't forget the basics of MBA

I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. How can handle to cash customer into finance.
  • Ans. 

    To handle cash customers into finance, provide attractive financing options, explain the benefits, and offer assistance throughout the process.

    • Offer attractive financing options such as low-interest rates or flexible payment plans.

    • Explain the benefits of financing, such as the ability to purchase higher-priced items or spreading out payments over time.

    • Provide clear and transparent information about the financing proces...

  • Answered by AI
  • Q2. To make new good civil score and achieve to best opportunity in future related to credit limits.
  • Q3. There to be a limited fix salary not only variable becouse a libile person have to family responsibility which solve by some amount or salary.

Interview Preparation Tips

Interview preparation tips for other job seekers - Face to every situation and handle and don'ts be panic and relove this.

IndusInd Bank Interview FAQs

How many rounds are there in IndusInd Bank Customer Care Executive interview?
IndusInd Bank interview process usually has 1 rounds. The most common rounds in the IndusInd Bank interview process are One-on-one Round.
How to prepare for IndusInd Bank Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IndusInd Bank. The most common topics and skills that interviewers at IndusInd Bank expect are Communication Skills, KYC, customer care, Customer Service and Document Verification.
What are the top questions asked in IndusInd Bank Customer Care Executive interview?

Some of the top questions asked at the IndusInd Bank Customer Care Executive interview -

  1. What you know about credit c...read more
  2. How u will sell prod...read more
  3. What is SOP, SLA, ...read more

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IndusInd Bank Customer Care Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
IndusInd Bank Customer Care Executive Salary
based on 36 salaries
₹1.5 L/yr - ₹4.5 L/yr
10% more than the average Customer Care Executive Salary in India
View more details

IndusInd Bank Customer Care Executive Reviews and Ratings

based on 12 reviews

3.0/5

Rating in categories

2.6

Skill development

2.9

Work-life balance

2.5

Salary

2.9

Job security

2.8

Company culture

2.4

Promotions

2.6

Work satisfaction

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