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HSBC Group

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3.9

based on 4.8k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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HSBC Group Customer Care Executive Interview Questions and Answers

Updated 26 Apr 2023

HSBC Group Customer Care Executive Interview Experiences

2 interviews found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 26 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I was interviewed in Oct 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Speak on a topic
    • Add your answer
Round 3 - Assignment 

General communication and typing skills test

Round 4 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Previous company experience and general communication skills testing questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Care Executive Interview Questions & Answers

user image

posted on 23 Mar 2022

Round 1 - HR 

(4 Questions)

  • Q1. Why are you looking for a change?
    • Add your answer
  • Q2. Where do you see yourself in 5 years?
    • Add your answer
  • Q3. What are your strengths and weaknesses?
    • Add your answer
  • Q4. Tell me about yourself.
    • Add your answer
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared and confident. Don't think about not being selected but think you have to pass the interview. It's okay if you don't get selected but work on skill you lack

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Top trending discussions

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Interview Tips & Stories
4d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 25 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself, family background
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy go interview, they jst check communication skills, interview was easy,

Customer Service Executive Interview Questions & Answers

ICICI Bank user image Aritro Mukherji

posted on 24 Sep 2017

I was interviewed before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Pitch a Stock
  • Ans. 

    Pitch a Stock

    • Invest in XYZ stock as it has shown consistent growth over the past few years.

    • XYZ stock has a strong market position and a solid track record of profitability.

    • The company's innovative products and strong management team make it a promising investment.

    • XYZ stock offers a competitive dividend yield, providing investors with a steady income stream.

    • With a low price-to-earnings ratio, XYZ stock is undervalued an

    • Answered by AI
    View 2 more answers

Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 40

Round: Group Discussion
Experience: We were asked to give an extempor
Duration: 5 minutes

Skills: Selling Skills, CAR Capacity Achievement Relationship, Creative Thinking
College Name: Ms Ramaiah Institute Of Management

Customer Service Executive Interview Questions & Answers

Axis Bank user image Anonymous

posted on 4 May 2021

I applied via Campus Placement and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Are you okay to work with operations and sales?
    • Add your answer
  • Q2. Willing to work/reallocate anywhere in the city/state
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - See I was campus placed, but some employees join through consultancy or third parties by paying some amount, my request is there is no difficult to join in this private sector banks, just carry your Resume and go to their regional HR office, handed over your Resume to receptionist, rest it will care by itself or take some references through LinkedIn, Axis bank HR office in times Square in MG Road, Bangalore

Customer Service Executive Interview Questions & Answers

ICICI Bank user image

posted on 22 Dec 2021

I applied via Campus Placement and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. I said about myself from my studies till now.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold, speak the truth, speak what you have know

Customer Service Executive Interview Questions & Answers

HDFC Bank user image Anonymous

posted on 8 May 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. About Qualification
    • Add your answer
  • Q3. Known languages
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Service Executive Interview Questions & Answers

RBL Bank user image Anonymous

posted on 13 Jan 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction of yourself , tell me about your ex job Why you left previous job
    • Add your answer
  • Q2. Salary expectations for the job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself and confident
Share your experiences
Dressing up properly very important for interview
Not to be nervous

Customer Service Executive Interview Questions & Answers

State Bank of India user image Anonymous

posted on 28 Mar 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself ?
    • Add your answer
  • Q2. How did you hear about this role?
    • Add your answer
Round 2 - Aptitude Test 

Very basic test simple maths and logic questions

Round 3 - HR 

(4 Questions)

  • Q1. Intro your self
    • Add your answer
  • Q2. Why should we hire you
    • Add your answer
  • Q3. What are your strengths and weakness?
    • Add your answer
  • Q4. What you bring to the table?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just watch a Youtube video on BPO interview

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Anonymous

posted on 25 Apr 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Why would you like to apply here
    • Add your answer
  • Q2. Tell me something about yourself
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Explain the gap in employment during covid
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Strict with silly things, got rejected for working as a freelance worker during the covid lockdown, seems like the interviewer expects everyone to have great prestigious jobs during hard times
More about working at HSBC Group

HSBC Group Interview FAQs

How many rounds are there in HSBC Group Customer Care Executive interview?
HSBC Group interview process usually has 3 rounds. The most common rounds in the HSBC Group interview process are HR, Aptitude Test and Resume Shortlist.

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HSBC Group Customer Care Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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HSBC Group Customer Care Executive Salary
based on 77 salaries
₹2.2 L/yr - ₹5.5 L/yr
67% more than the average Customer Care Executive Salary in India
View more details

HSBC Group Customer Care Executive Reviews and Ratings

based on 26 reviews

3.6/5

Rating in categories

3.8

Skill development

3.7

Work-life balance

3.6

Salary

3.6

Job security

3.7

Company culture

3.5

Promotions

3.7

Work satisfaction

Explore 26 Reviews and Ratings
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