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HSBC Group

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4.0

based on 4.7k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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HSBC Group Customer Care Executive Interview Questions and Answers

Updated 26 Apr 2023

HSBC Group Customer Care Executive Interview Experiences

2 interviews found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 26 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I was interviewed in Oct 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Speak on a topic
    • Add your answer
Round 3 - Assignment 

General communication and typing skills test

Round 4 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Previous company experience and general communication skills testing questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Care Executive Interview Questions & Answers

user image Pratibha Singh

posted on 23 Mar 2022

Round 1 - HR 

(4 Questions)

  • Q1. Why are you looking for a change?
    • Add your answer
  • Q2. Where do you see yourself in 5 years?
    • Add your answer
  • Q3. What are your strengths and weaknesses?
    • Add your answer
  • Q4. Tell me about yourself.
    • Add your answer
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared and confident. Don't think about not being selected but think you have to pass the interview. It's okay if you don't get selected but work on skill you lack

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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

American Express user image Anonymous

posted on 15 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via AmbitionBox and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

How do you save your items quickly in a computer?

Round 2 - Technical 

(1 Question)

  • Q1. How would you respond to a very slow/soft speaking old lady?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be patience and prompt

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Mutahir Pasha

posted on 14 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself which is not on your resume?
    • Add your answer
  • Q2. Which metric is important? AHT or CSAT?
  • Ans. 

    CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.

    • CSAT directly reflects how satisfied customers are with the service provided

    • AHT only measures the efficiency of handling customer inquiries, not the quality of service

    • Focusing on CSAT can lead to improved customer loyalty and retention

    • AHT can be important for operational efficiency, but should not be prioritized ove

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Smart and Honest, rest all will work out automatically and you're in 💼

Customer Service Executive Interview Questions & Answers

Muthoot Pappachan Group user image Anonymous

posted on 16 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. About your family
    • Add your answer
  • Q2. Are you interested to work here ?
    • Add your answer
  • Q3. Do you know about this company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't fear in interview

Customer Service Associate Interview Questions & Answers

HDFC Sales user image Anonymous

posted on 21 Feb 2023

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Regarding home loan?
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Regarding home loan rate of interest
    • Add your answer

Interview Preparation Tips

Topics to prepare for HDFC Sales Customer Service Associate interview:
  • Homeloan
Interview preparation tips for other job seekers - Go throw with hdfc bank and HDFC ltd difference read regarding homeloan rate of interest

Customer Service Associate Interview Questions & Answers

Citicorp user image Andrew

posted on 30 Sep 2022

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Telephonic Interview Round 1
    • Add your answer
  • Q2. Tell about yourself.
    • Add your answer
Round 3 - Assignment 

Language English Testing through Application.

Round 4 - Technical 

(1 Question)

  • Q1. What do you know about credit cards?
  • Ans. 

    Credit cards are financial tools that allow consumers to borrow money for purchases and pay it back later with interest.

    • Credit cards are issued by financial institutions to consumers for making purchases and payments.

    • They allow users to borrow money up to a certain limit, known as the credit limit.

    • Users are required to pay back the borrowed amount along with interest within a specified period.

    • Credit cards often come wi...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First do clean neat shave, give a nice haircut, dress in formals, don't put too much information on your resume,
Speak confident on Tell about yourself
without any mistakes, that will lead you to speak confident for second round , in technical round if you don't know the answers say 'No', no is a good answer, if you know answers speak correctly without lagging.
This will help you surely to get selected on interviews.

Non Voice Customer Care Executive Interview Questions & Answers

Wells Fargo user image Anonymous

posted on 2 Feb 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 3 - Technical 
Round 4 - HR 
Round 5 - Group Discussion 
Pro Tip by AmbitionBox:
Be a good listener. GDs are not just about speaking. Your listening skills will give you a lot of points to counter and speak when your turn comes.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge is power of wisdom

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 6 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Salary drawn in current organization
    • Add your answer
  • Q2. Why you want to join American Express?
    • Add your answer
Round 3 - VnA 

(1 Question)

  • Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...
    • Add your answer
Round 4 - Technical 

(2 Questions)

  • Q1. Why you want to join Amex? Tell about your hobbies.
    • Add your answer
  • Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
    • Add your answer
Round 5 - Technical 

(2 Questions)

  • Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
    • Add your answer
  • Q2. Travel is in boom. Why are you quitting now?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are seeking a role in Customer Service. Your communication skills need to be good. Be confident and explains your previous/current roles with enthusiasm. Agree to their conditions, e.g. nights shifts, Work from office and all. Remember you are asking for a job, be humble and do not put up your demands.

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Anonymous

posted on 25 Apr 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Why would you like to apply here
    • Add your answer
  • Q2. Tell me something about yourself
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Explain the gap in employment during covid
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Strict with silly things, got rejected for working as a freelance worker during the covid lockdown, seems like the interviewer expects everyone to have great prestigious jobs during hard times
More about working at HSBC Group

HSBC Group Interview FAQs

How many rounds are there in HSBC Group Customer Care Executive interview?
HSBC Group interview process usually has 3 rounds. The most common rounds in the HSBC Group interview process are HR, Resume Shortlist and Assignment.

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HSBC Group Interviews By Designations

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HSBC Group Customer Care Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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HSBC Group Customer Care Executive Salary
based on 77 salaries
₹2.2 L/yr - ₹5.5 L/yr
67% more than the average Customer Care Executive Salary in India
View more details

HSBC Group Customer Care Executive Reviews and Ratings

based on 25 reviews

3.6/5

Rating in categories

3.8

Skill development

3.7

Work-life balance

3.6

Salary

3.6

Job security

3.7

Company culture

3.5

Promotions

3.7

Work satisfaction

Explore 25 Reviews and Ratings
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