HSBC Group
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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I appeared for an interview in Oct 2022.
General communication and typing skills test
posted on 4 Feb 2022
I applied via Recruitment Consulltant and was interviewed before Feb 2021. There was 1 interview round.
Seeking new challenges and growth opportunities in a different organization.
Looking for a change to expand my skill set and knowledge.
Seeking a more challenging role that aligns with my career goals.
Wanting to work in a different industry to gain new experiences.
Desire to work in a company with a better work-life balance.
Seeking better compensation and benefits.
Wanting to work in a more supportive and collaborative tea
I expect a competitive salary based on my experience and skills.
I am looking for a salary that reflects my qualifications and the responsibilities of the role.
I have researched the average salary range for Customer Service Executives in this industry.
I am open to negotiation and would like to discuss the salary package further.
I believe that fair compensation is important for job satisfaction and motivation.
I worked as a Customer Service Executive at XYZ Company.
Handled customer inquiries and complaints via phone, email, and chat
Provided product information and resolved customer issues
Maintained accurate records of customer interactions and transactions
Collaborated with other departments to ensure customer satisfaction
Received positive feedback from customers for excellent service
Achieved monthly targets for customer sati
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional customer service.
I have a friendly and approachable demeanor, which helps me build rapport with customers.
I am a good listener and can empathize with customers' concerns and needs.
I am highly organized and can handle multiple tasks efficiently.
I have a problem-solving mindset and can think quickly on my f...
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
Over 5 years of experience in the customer service industry
Proficient in handling customer inquiries, complaints, and resolving issues
Skilled in building positive relationships with customers
Excellent communication and problem-solving skills
Ability to work well under pressure and in a fast-pace
posted on 6 Dec 2024
I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.
posted on 1 Jan 2023
I applied via Approached by Company and was interviewed in Dec 2022. There were 3 interview rounds.
posted on 16 Mar 2022
I applied via Recruitment Consulltant and was interviewed in Feb 2022. There was 1 interview round.
posted on 14 May 2024
posted on 2 Feb 2023
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.
I have over 5 years of experience in the customer service industry.
I am skilled in handling customer inquiries, resolving complaints, and providing product information.
I have a proven track record of maintaining high customer satisfaction ratings.
I am proficient in using customer service software an...
I left my last company due to limited growth opportunities and a desire for a new challenge.
Limited growth opportunities
Desire for a new challenge
posted on 25 Apr 2024
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.
posted on 14 Jun 2024
CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.
CSAT directly reflects how satisfied customers are with the service provided
AHT only measures the efficiency of handling customer inquiries, not the quality of service
Focusing on CSAT can lead to improved customer loyalty and retention
AHT can be important for operational efficiency, but should not be prioritized ove
based on 1 interview
Interview experience
based on 26 reviews
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