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American Express Customer Service Executive Interview Questions and Answers
American Express Customer Service Executive Interview Experiences
7 interviews found
Soukha bumai
(1 Question)
- Q1. Explain the last movie you have watched
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Jul 2023. There were 5 interview rounds.
(2 Questions)
- Q1. Salary drawn in current organization
- Q2. Why you want to join American Express?
(1 Question)
- Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...
(2 Questions)
- Q1. Why you want to join Amex? Tell about your hobbies.
- Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
(2 Questions)
- Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
- Q2. Travel is in boom. Why are you quitting now?
Interview Preparation Tips
I applied via Approached by Company and was interviewed in Dec 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Introduction and scheduling ops round date
- Q2. About current role and responsibilities
- Q3. Any gab in education or company and why
(1 Question)
- Q1. Ops ask any thing out of the box ot seems they are asking irrelevent questions but they are the people who can ask any thing weather its out of the box also
Interview Preparation Tips
What people are saying about American Express
Selected
I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.
(2 Questions)
- Q1. What is your weakness and how did you cope it
- Q2. What was the most difficult call you got in your job and how dod you handle it
Interview Preparation Tips
- Situation
American Express interview questions for designations
(2 Questions)
- Q1. Tell me about yourself?
- Ans.
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.
I have over 5 years of experience in the customer service industry.
I am skilled in handling customer inquiries, resolving complaints, and providing product information.
I have a proven track record of maintaining high customer satisfaction ratings.
I am proficient in using customer service software an...
- Q2. Why did u leave last company?
- Ans.
I left my last company due to limited growth opportunities and a desire for a new challenge.
Limited growth opportunities
Desire for a new challenge
Interview Preparation Tips
Meh Shh
I applied via Recruitment Consulltant and was interviewed in Feb 2022. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self
- Ans. I answered this question briefly as i understood that they wanted to check how i am framing my sentences and vocabulary skills. I was told the next day i didnt make it because i didnt ask any questions back like a TWO way conversation. I was trained to ask questions back and make it sound like a conversation if it was a mock call. I was only answering what i was asked and they failed me this round.
- Q2. Why Amex? Why did you relocate from Dubai to india.
- Ans. I joined a zoom call with two employees along with the host. As i started to answer this question, i was interrupted as the interviewee had to take a phone call. Once she was done with her call, even before i could continue my answer i was asked if i was nervous, to which i replied that i was giving honest unprepared answers and i am not nervous at all. Upon finishing my answer, there was blank silence from the other s...
Interview Preparation Tips
Make sure to voice your experience so that women like the one who interviewed me do not represent Big organisations like that
Kashif Islam
Selected
I applied via LinkedIn and was interviewed before Mar 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself
Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
HSBC Group
Sahirthan Chandran
posted on 10 Dec 2024
Selected
I was interviewed in Nov 2024.
(2 Questions)
- Q1. What is your weakness
- Ans.
My greatest weakness is that I tend to be overly critical of my own work.
I have a tendency to spend too much time perfecting tasks
I can be too hard on myself when things don't go as planned
I am working on finding a balance between striving for excellence and being too self-critical
- Q2. What is your strength
- Ans.
My greatest strength is my ability to empathize with customers and provide personalized solutions to their problems.
Strong communication skills to effectively understand and address customer needs
Empathy to connect with customers on a personal level and make them feel heard
Problem-solving skills to come up with tailored solutions for each customer
Ability to remain calm and patient in challenging situations
Customer Service Executive Interview Questions & Answers
JPMorgan Chase & Co.
Mutahir Pasha
posted on 14 Jun 2024
(2 Questions)
- Q1. Tell me something about yourself which is not on your resume?
- Q2. Which metric is important? AHT or CSAT?
- Ans.
CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.
CSAT directly reflects how satisfied customers are with the service provided
AHT only measures the efficiency of handling customer inquiries, not the quality of service
Focusing on CSAT can lead to improved customer loyalty and retention
AHT can be important for operational efficiency, but should not be prioritized ove
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Jul 2022. There were 3 interview rounds.
Topics shared at that moment we have to speak for 2mins
(2 Questions)
- Q1. Tell about yourself
- Q2. Why do you want to work here
Interview Preparation Tips
American Express Interview FAQs
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American Express Customer Service Executive Interview Process
based on 7 interviews
2 Interview rounds
- Resume Shortlist Round
- HR Round
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American Express Customer Service Executive Reviews and Ratings
based on 15 reviews
Rating in categories
|
Business Analyst
879
salaries
|  ₹9.7 L/yr - ₹16.8 L/yr |
|
Assistant Manager
718
salaries
| ₹14 L/yr - ₹42 L/yr |
|
Senior Analyst
589
salaries
| ₹5.9 L/yr - ₹23.4 L/yr |
|
Lead Analyst
497
salaries
| ₹4 L/yr - ₹15 L/yr |
|
Analyst
453
salaries
| ₹12.8 L/yr - ₹28 L/yr |
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