10+ American Express Customer Service Executive Interview Questions & Answers | Complete Prep Guide 2025

American Express Customer Service Executive Interview Experiences

7 interviews found

Customer Service Executive Interview Questions & Answers

Soukha bumai

posted on 14 May 2024

Interview experience

Bad

Difficulty level

Process Duration

Result

Round 1 - HR

(1 Question)

Q1. Explain the last movie you have watched

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I sent my resume to HR email 3 to 4 times, as per instructed said will get back to you, after that I waited and waited but even after 7-10 days never responded back, so I called them again and again for confirmation but still no proper response nor any proper feedback, I just wanted to ask them, am I eligible or not, still never responded back, this kind of HR is really unprofessional, feel sorry that they are working with one the best organisation and act like highly professional but not at all, don't even know how to talk with people also, I just wanted to try, doesn't matter wither I'll be selected or not, but atleast wanted to try once, I deserve to get atleast one chance for interview appointment.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 6 Aug 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed in Jul 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

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Round 2 - HR

(2 Questions)

Q1. Salary drawn in current organization

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Q2. Why you want to join American Express?

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Round 3 - VnA

(1 Question)

Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...

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Round 4 - Technical

(2 Questions)

Q1. Why you want to join Amex? Tell about your hobbies.

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Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"

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Round 5 - Technical

(2 Questions)

Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?

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Q2. Travel is in boom. Why are you quitting now?

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Interview Preparation Tips

Interview preparation tips for other job seekers - If you are seeking a role in Customer Service. Your communication skills need to be good. Be confident and explains your previous/current roles with enthusiasm. Agree to their conditions, e.g. nights shifts, Work from office and all. Remember you are asking for a job, be humble and do not put up your demands.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 1 Jan 2023

Interview experience

Bad

Difficulty level

Hard

Process Duration

Less than 2 weeks

Result

No response

I applied via Approached by Company and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

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Round 2 - HR

(3 Questions)

Q1. Introduction and scheduling ops round date

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Q2. About current role and responsibilities

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Q3. Any gab in education or company and why

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Round 3 - Technical

(1 Question)

Q1. Ops ask any thing out of the box ot seems they are asking irrelevent questions but they are the people who can ask any thing weather its out of the box also

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Interview Preparation Tips

Interview preparation tips for other job seekers - Amex interviewer really don't have common sense in terms of their module in interview

What people are saying about American Express

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a senior software engineer

1w (edited)

Interview and Hiring Process

Hi folks, Can someone let me know about the hiring process of AmEx? Like, how much time does it take after the last interview to get a response from HR? Also, do they inform if we haven’t cleared the interview or is it obvious? I have been contactin... read more

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Customer Service Executive Interview Questions & Answers

Anonymous

posted on 23 Mar 2023

Interview experience

Poor

Difficulty level

Hard

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. What is your weakness and how did you cope it

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Q2. What was the most difficult call you got in your job and how dod you handle it

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Interview Preparation Tips

Topics to prepare for American Express Customer Service Executive interview:

Situation

Interview preparation tips for other job seekers - Its very imp to be confident in the job interview otherwise you will not be able to clear the interview and never say anything wrong about your last company otherwise they would never hire you

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 2 Feb 2023

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. Tell me about yourself?

Ans.

I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.

I have over 5 years of experience in the customer service industry.
I am skilled in handling customer inquiries, resolving complaints, and providing product information.
I have a proven track record of maintaining high customer satisfaction ratings.
I am proficient in using customer service software an...

Answered by AI

Add your answer

Q2. Why did u leave last company?

Ans.

I left my last company due to limited growth opportunities and a desire for a new challenge.

Limited growth opportunities
Desire for a new challenge

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident n carry a smile on ur face. This will be a must.

Customer Service Executive Interview Questions & Answers

Meh Shh

posted on 16 Mar 2022

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - One-on-one

(2 Questions)

Q1. Tell me about your self

Ans. I answered this question briefly as i understood that they wanted to check how i am framing my sentences and vocabulary skills. I was told the next day i didnt make it because i didnt ask any questions back like a TWO way conversation. I was trained to ask questions back and make it sound like a conversation if it was a mock call. I was only answering what i was asked and they failed me this round.

Answered by Meh Shh

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Q2. Why Amex? Why did you relocate from Dubai to india.

Ans. I joined a zoom call with two employees along with the host. As i started to answer this question, i was interrupted as the interviewee had to take a phone call. Once she was done with her call, even before i could continue my answer i was asked if i was nervous, to which i replied that i was giving honest unprepared answers and i am not nervous at all. Upon finishing my answer, there was blank silence from the other s...

Answered by Meh Shh

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you do not end up working under people who dont value your time and experience.
Make sure to voice your experience so that women like the one who interviewed me do not represent Big organisations like that

Customer Service Executive Interview Questions & Answers

Kashif Islam

posted on 23 Mar 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via LinkedIn and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one

(1 Question)

Q1. Tell me about yourself

Add your answer

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

ICICI Bank

Anonymous

posted on 25 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. Tell me about yourself, family background

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy go interview, they jst check communication skills, interview was easy,

Customer Service Executive Interview Questions & Answers

ICICI Bank

Aritro Mukherji

posted on 24 Sep 2017

I was interviewed before Sep 2016.

Interview Questionnaire

1 Question

Q1. Pitch a Stock

Ans.

Pitch a Stock

Invest in XYZ stock as it has shown consistent growth over the past few years.
XYZ stock has a strong market position and a solid track record of profitability.
The company's innovative products and strong management team make it a promising investment.
XYZ stock offers a competitive dividend yield, providing investors with a steady income stream.
With a low price-to-earnings ratio, XYZ stock is undervalued an

Answered by AI

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Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 40

Round: Group Discussion
Experience: We were asked to give an extempor
Duration: 5 minutes

Skills: Selling Skills, CAR Capacity Achievement Relationship, Creative Thinking
College Name: Ms Ramaiah Institute Of Management

Customer Service Executive Interview Questions & Answers

Axis Bank

Anonymous

posted on 4 May 2021

I applied via Campus Placement and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire

2 Questions

Q1. Are you okay to work with operations and sales?

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Q2. Willing to work/reallocate anywhere in the city/state

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Interview Preparation Tips

Interview preparation tips for other job seekers - See I was campus placed, but some employees join through consultancy or third parties by paying some amount, my request is there is no difficult to join in this private sector banks, just carry your Resume and go to their regional HR office, handed over your Resume to receptionist, rest it will care by itself or take some references through LinkedIn, Axis bank HR office in times Square in MG Road, Bangalore

American Express Interview FAQs

How many rounds are there in American Express Customer Service Executive interview?

American Express interview process usually has 2-3 rounds. The most common rounds in the American Express interview process are Resume Shortlist, HR and One-on-one Round.

How to prepare for American Express Customer Service Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at American Express. The most common topics and skills that interviewers at American Express expect are Customer Service, International Voice Process, Customer Satisfaction, international call center and US Process.

What are the top questions asked in American Express Customer Service Executive interview?

Some of the top questions asked at the American Express Customer Service Executive interview -

A paragraph was given to me. I was asked to read it for 2 mins and they would r...read more
When I informed I like cooking and it is my hobby. Interviewer asked, "what can...read more
Ops ask any thing out of the box ot seems they are asking irrelevent questions ...read more

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American Express Customer Service Executive Interview Process

based on 7 interviews

2 Interview rounds

Resume Shortlist Round
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American Express Customer Service Executive Salary

based on 91 salaries

₹4 L/yr - ₹9.5 L/yr

121% more than the average Customer Service Executive Salary in India

View more details

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