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American Express Customer Service Executive Interview Questions and Answers

Updated 14 May 2024

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Customer Service Executive Interview Questions

user image Soukha bumai

posted on 14 May 2024

Interview experience
1
 Bad
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

HR Round (1 Question)

  • Q1. Explain the last movie you have watched

Interview Preparation Tips

Interview preparation tips for other job seekers - I sent my resume to HR email 3 to 4 times, as per instructed said will get back to you, after that I waited and waited but even after 7-10 days never responded back, so I called them again and again for confirmation but still no proper response nor any proper feedback, I just wanted to ask them, am I eligible or not, still never responded back, this kind of HR is really unprofessional, feel sorry that they are working with one the best organisation and act like highly professional but not at all, don't even know how to talk with people also, I just wanted to try, doesn't matter wither I'll be selected or not, but atleast wanted to try once, I deserve to get atleast one chance for interview appointment.
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Referral and was interviewed in Jul 2023.

5 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (2 Questions)

  • Q1. Salary drawn in current organization
  • Q2. Why you want to join American Express?
3

VnA Round (1 Question)

  • Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must...read more
4

Technical Round (2 Questions)

  • Q1. Why you want to join Amex? Tell about your hobbies.
  • Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
5

Technical Round (2 Questions)

  • Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
  • Q2. Travel is in boom. Why are you quitting now?

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are seeking a role in Customer Service. Your communication skills need to be good. Be confident and explains your previous/current roles with enthusiasm. Agree to their conditions, e.g. nights shifts, Work from office and all. Remember you are asking for a job, be humble and do not put up your demands.
Interview experience
1
 Bad
Difficulty level
 Hard
Duration
 Less than 2 weeks
Result
 No response

I applied via Approached by Company and was interviewed in Dec 2022.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

HR Round (3 Questions)

  • Q1. Introduction and scheduling ops round date
  • Q2. About current role and responsibilities
  • Q3. Any gab in education or company and why
3

Technical Round (1 Question)

  • Q1. Ops ask any thing out of the box ot seems they are asking irrelevent questions but they are the people who can ask any thing weather its out of the box also

Interview Preparation Tips

Interview preparation tips for other job seekers - Amex interviewer really don't have common sense in terms of their module in interview
Interview experience
2
 Poor
Difficulty level
 Hard
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed in Feb 2023.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

HR Round (2 Questions)

  • Q1. What is your weakness and how did you cope it
  • Q2. What was the most difficult call you got in your job and how dod you handle it

Interview Preparation Tips

Topics to prepare for American Express Customer Service Executive interview:
  • Situation
Interview preparation tips for other job seekers - Its very imp to be confident in the job interview otherwise you will not be able to clear the interview and never say anything wrong about your last company otherwise they would never hire you

American Express interview questions for designations

 Senior Customer Service Executive

 (1)

 Customer Service Associate

 (2)

 Customer Service Professional

 (1)

 Customer Service Analyst

 (1)

 Senior Customer Service Advisor

 (1)

 Senior Customer Service Professional

 (1)

 Customer Executive

 (1)

 Customer Care Executive

 (2)

Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2

One-on-one Round (2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why did u leave last company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident n carry a smile on ur face. This will be a must.

I applied via Recruitment Consulltant and was interviewed in Feb 2022.

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Tell me about your self
  • Q2. Why Amex? Why did you relocate from Dubai to india.

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you do not end up working under people who dont value your time and experience.
Make sure to voice your experience so that women like the one who interviewed me do not represent Big organisations like that

Customer Service Executive Interview Questions

user image Kashif Islam

posted on 23 Mar 2024

Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via LinkedIn and was interviewed before Mar 2023.

1 Interview Round

1

One-on-one Round (1 Question)

  • Q1. Tell me about yourself

Interview questions from similar companies

Customer Service Executive Interview Questions

HSBC Group user image Sahirthan Chandran

posted on 10 Dec 2024

Interview experience
4
 Good
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I was interviewed in Nov 2024.

1 Interview Round

1

HR Round (2 Questions)

  • Q1. What is your weakness
  • Q2. What is your strength
Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Tell me something about yourself which is not on your resume?
  • Q2. Which metric is important? AHT or CSAT?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Smart and Honest, rest all will work out automatically and you're in 💼
Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

Behavioral Round (1 Question)

  • Q1. What describes you best

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be good in English and you should have knowledge for the role you are applying.

American Express Interview FAQs

How many rounds are there in American Express Customer Service Executive interview?
American Express interview process usually has 2-3 rounds. The most common rounds in the American Express interview process are Resume Shortlist, HR and One-on-one Round.
How to prepare for American Express Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at American Express. The most common topics and skills that interviewers at American Express expect are Customer Service, International Voice Process, Customer Satisfaction, international call center and US Process.
What are the top questions asked in American Express Customer Service Executive interview?

Some of the top questions asked at the American Express Customer Service Executive interview -

  1. A paragraph was given to me. I was asked to read it for 2 mins and they would r...read more
  2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can...read more
  3. Ops ask any thing out of the box ot seems they are asking irrelevent questions ...read more

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based on 5 American Express interviews
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Referral
40%
20%
40% candidates got the interview through other sources.
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
American Express Customer Service Executive Salary
based on 96 salaries
₹4 L/yr - ₹9.5 L/yr
114% more than the average Customer Service Executive Salary in India
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American Express Customer Service Executive Reviews and Ratings

based on 15 reviews

4.4/5

Rating in categories

4.5

Skill development

4.9

Work-Life balance

4.9

Salary & Benefits

4.9

Job Security

3.7

Company culture

3.8

Promotions/Appraisal

4.7

Work Satisfaction

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